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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,307 Reviews

2,307 Reviews of Stone Mountain Nissan - Service Center

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November 24, 2022

The service was great and the employees was very conscious and he made sure that I understood and he kept me inform More

by MITCHELL_MINNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Nov 25, 2022 -

Stone Mountain Nissan responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Stone Mountain Nissan we are always striving to do better than your last visit.

November 23, 2022

It is a joy coming here to get service it is convention and very clean and the workers are friendly and they approach you with a smile and they are very helpful More

by MITCHELL_MINNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler henry
Report | Print
Nov 24, 2022 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

November 23, 2022

The people there are professional and helpful. They do a good job keeping you informed about your vehicle. More

by KARLMOTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shayna Keyes
Report | Print
Nov 25, 2022 -

Stone Mountain Nissan responded

Hi Karlmoton, thank you! We take our reviews seriously and are delighted to hear about your visit. At Stone Mountain Nissan we are always striving to do better than your last visit. We're thrilled to hear that we continue to meet your service expectations every time. We're looking forward to your next visit with us. Take care!

November 23, 2022

I was quoted the wrong price for a service and my coupon was NOT applied to my total bill. This is very inappropriate customer service. More

by Ernestine Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Franco
Report | Print
Dec 27, 2022 -

Stone Mountain Nissan responded

Hi Ernestine, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (678) 971-3361 to share more details about your visit so we can make things right.

November 22, 2022

Worst experience ever. ...Staff very unprofessional and when I asked to speak with a manager I was put on hold and then the person I was speaking with tells me she was the m More

by mmiller0817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealt with service
Report | Print
Dec 27, 2022 -

Stone Mountain Nissan responded

Hi, thanks for reaching out to us. Our team at Stone Mountain Nissan is dedicated to providing each of our valued clients with the highest caliber of customer service and quality work you can trust, but it sounds like we let you down. If you'd be willing, please contact our Manager at (678) 971-3361. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.

November 21, 2022

The person that attended to us was very helpful, with great customer service. It was a pleasure coming to get my car serviced. More

by CONDELLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Franco Giral
Report | Print
Nov 23, 2022 -

Stone Mountain Nissan responded

Hi Condellm, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We strive to continue to provide amazing service on each and every one of your future visits. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

November 21, 2022

They were prompt and offered me service alternatives. They indicated when the service would be completed and beat that estimate. Checkout was very quick as well. Truck drives good now. Will be back for f More

by PJHOTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Riley
Report | Print
Nov 23, 2022 -

Stone Mountain Nissan responded

Here at Stone Mountain Nissan, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

November 20, 2022

Alex treated me great! ! He is an outstanding employee Love going to Stone Mountain Nissan More

by ANYCACHAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Nov 22, 2022 -

Stone Mountain Nissan responded

Hi Anycachai, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 20, 2022

Tyler was very helpful and service was very efficient. My car drives even better now! More

by CKORDU21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Nov 22, 2022 -

Stone Mountain Nissan responded

Hi, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!

November 20, 2022

Worked with Tyler in service/parts. He did an outstanding job with my vehicle! Thanks! More

by RICHIE.YOUNG78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Coast
Report | Print
Nov 22, 2022 -

Stone Mountain Nissan responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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