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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,307 Reviews

2,308 Reviews of Stone Mountain Nissan - Service Center

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November 30, 2022

Heath and Patrick are top notch and a pleasure to deal with on multiple occasions. More

by IAMXITD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heath Wages
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Dec 02, 2022 -

Stone Mountain Nissan responded

Hello, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 29, 2022

One of your employees called my wife a B-word cause she didn't like him playing in our vehicle More

by Retired Military
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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November 29, 2022

Upon checkout there was an issue with the amount. I spoke with Jonathan and he took care of it immediately. Excellent customer service!! More

by PAIGE_MELISSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shayna Keyes
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Nov 30, 2022 -

Stone Mountain Nissan responded

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Stone Mountain Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

November 29, 2022

Jonathan Adams was understanding and very knowledgeable of the service I needed for my car More

by CKHARD63
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Adams
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Dec 01, 2022 -

Stone Mountain Nissan responded

Hi, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

November 28, 2022

Alex most definitely had great customer service. Alex was on point very polite and helpful as well. More

by AJNAY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Carroll Braddy
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Nov 29, 2022 -

Stone Mountain Nissan responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Stone Mountain Nissan we are always striving to do better than your last visit.

November 28, 2022

No follow through, poor customer service, and slow. At other dealerships they vacuum and wash your car when you spend 2600 dollars. More

by emmersonallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Operation manager he was great
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Dec 27, 2022 -

Stone Mountain Nissan responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (678) 971-3361 to share more details about your visit so we can make things right.

November 28, 2022

The service was very quick and I was attended very well throughout the whole time. More

by Cindy129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Franco
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Nov 29, 2022 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 28, 2022

Great dealership I will visit again Johnathan is a superb service advisor. Vehicle was ready and timing was perfect More

by macacama2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier was great
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Nov 29, 2022 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 28, 2022

Wait time was extremely long. Couldn’t tell me what was wrong with my car … after I let them hear the noise my car was making when I first got there. they told me they would do a More

by KYCARTER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Dec 27, 2022 -

Stone Mountain Nissan responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (678) 971-3361 to share more details about your visit so we can make things right.

November 25, 2022

Always a great customer service experience and the work is always done correctly. Highly recommended! More

by pausemark631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Franco Giral
Report | Print
Nov 26, 2022 -

Stone Mountain Nissan responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Stone Mountain Nissan to have earned it.

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