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Stone Mountain Nissan
Lilburn, GA
2,524 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations.
To respect your time.
To market our products and services honestly.
To employ a professional, well-trained and knowledgeable staff.
To maintain a clean, comfortable and modern facility.
To offer only products and services that meet your needs.
To provide clear explanations of all pricing and paperwork.
To deliver your vehicle clean with a full explanation of features.
To treat you as a guest in your home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,524 reviews
Verified Customer
July 21, 2023
The service was absolutely terrible! The fixed a mounding on my dear and bent the weather stripping on the door. And now they won’t take ownership of their screw and want to charge me fo The fixed a mounding on my dear and bent the weather stripping on the door. And now they won’t take ownership of their screw and want to charge me for it! I have proof that the weather stripping was not like that before I brought it. More
by ianfigueroa753
Employees Worked With
Tony Hooton and Bob
July 21, 2023
Was very impressed with advisor KG ‘s Knowledge and calling me with updates even when delayed, rates high on my customer service indicator. Having been an advisor for 17 years with Honda helps me make calling me with updates even when delayed, rates high on my customer service indicator. Having been an advisor for 17 years with Honda helps me make good judgements and this experience was Great. More
by STEVENCALVIN
Employees Worked With
Cashier was very friendly helpful.
July 21, 2023
Prompt, knowledgeable and personable. Learned new details about my vehicle. Glad they knew history of my vehicle since I have just moved from Vero Beach, FL. That was a plus. Heath Wages Learned new details about my vehicle. Glad they knew history of my vehicle since I have just moved from Vero Beach, FL. That was a plus. Heath Wages is probably the best service manager ever. My wife and I appreciated his expertise. Nissan is the best. More
by allanchapple1202
Employees Worked With
Did not deal with depts.
July 21, 2023
The service was great and timely. The staff was courteous and professional I felt no pressure for additional services that would benefit the status of my car The staff was courteous and professional I felt no pressure for additional services that would benefit the status of my car More
by ANGELANASH123
Employees Worked With
Service
July 18, 2023
Unreliable, dishonest, sneaky, does not follow through, very poor customer service, finance team is also sneaky and dishonest. They show you a contract, after you review it they find an error, they say the very poor customer service, finance team is also sneaky and dishonest. They show you a contract, after you review it they find an error, they say they are reprinting it, so you don’t re read it, so that they can change your discount amount and number of months for your loan. That way you do not catch the price increase More
by socarpeach
July 17, 2023
I always enjoy the professional and kind service provided by Stone Mountain Nissan. They always give me great advice and document everything for future review. by Stone Mountain Nissan. They always give me great advice and document everything for future review. More
by BROWNINGKM
Employees Worked With
Service department
