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Stone Mountain Nissan

Lilburn, GA

Overview
Employees
Reviews
Vehicles
4.5
2,645 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations. To respect your time. To market our products and services honestly. To employ a professional, well-trained and knowledgeable staff. To maintain a clean, comfortable and modern facility. To offer only products and services that meet your needs. To provide clear explanations of all pricing and paperwork. To deliver your vehicle clean with a full explanation of features. To treat you as a guest in your home.
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4275 US-78

Lilburn, GA

30047

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Showing 2,645 reviews

January 05, 2025

I found all the employees who I have had an experience with was respectful and professional. More

by WALTERRLESLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Stone Mountain Nissan responded

Hello, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

January 04, 2025

Price was very helpful and knowledgeable. The shop was very efficient and got me in and out in a timely manner More

by Cassie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Price
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Jan 05, 2025 -

Stone Mountain Nissan responded

Hello Cassie, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 04, 2025

I was completely satisfied with the experience. The entire team that day was involved in the celebration of this purchase. My wife was very pleased and happy with the surprise. I tip my hat to Shaw More

by JOHNPATTERSON349
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Stone Mountain Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 04, 2025

Efficient, professional, knowledgeable, attentive, personable, all the qualities we appreciate and depend on in a service facility. More

by CABFOLDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
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Jan 06, 2025 -

Stone Mountain Nissan responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

January 02, 2025

Great customer service. Kay was welcoming and explained things. The service was also completed in a timely manner More

by Skornegay327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
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Jan 03, 2025 -

Stone Mountain Nissan responded

Hi, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 02, 2025

Exceptional Service ! This was a quick and easy visit ! Shawn did an amazing job at making sure I was approved with a great rate ! Prince my sales person was attentive and More

by Gabriella Estaba
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Prince and Shawn
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Jan 03, 2025 -

Stone Mountain Nissan responded

Hi Gabriella, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team members that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 02, 2025

All went well and the service was great. My only complain is that a sicker indicating my next oil change was not placed on the windshield. More

by colin.edw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Price Moore
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Jan 03, 2025 -

Stone Mountain Nissan responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 02, 2025

I had another great experience at Stone Mountain Nissan. KG delivered superb customer service. He made sure I understood the recommended services. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG, Service Department
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Jan 04, 2025 -

Stone Mountain Nissan responded

Hi, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 02, 2025

Always a great experience no issues. There staff are nice and friendly. Been doing business with them for years. More

by KTAJACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Polk
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Jan 04, 2025 -

Stone Mountain Nissan responded

Hi, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

January 02, 2025

For the recall service at this time it was satisfied but in the other hand the additional service I requested, i.e. the built in map deficiency was still neglected. More

by shshsu
Service Time
Recommend Dealer
Yes
Employees Worked With
Anthony Hartzog
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Jan 04, 2025 -

Stone Mountain Nissan responded

Hi, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing to give us another chance, please reach out to us at (470) 467-4394 to speak to our manager directly.

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