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Stone Mountain Nissan

Lilburn, GA

Overview
Employees
Reviews
Vehicles
4.5
2,524 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations. To respect your time. To market our products and services honestly. To employ a professional, well-trained and knowledgeable staff. To maintain a clean, comfortable and modern facility. To offer only products and services that meet your needs. To provide clear explanations of all pricing and paperwork. To deliver your vehicle clean with a full explanation of features. To treat you as a guest in your home.
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4275 US-78

Lilburn, GA

30047

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Showing 2,524 reviews

June 02, 2024

Upon arrival, I waited 20 minutes before a service person even acknowledged me. No one apologized for the wait. I watched several employees walking around, on calls, or on their cell phones, but none of them More

by KARMINIUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maks
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June 02, 2024

I feel confident that the work done on my vehicle is accurate and done with precision. More

by LYNNMAWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG Ellsworth - service advisor
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June 02, 2024

Max as at the Service department was an amazing support person, he 1st exercised the most amazing experience over the phone, prior to my visit and closed my issue with the most amazing experience ever. More

by TAURUS BRITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max
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June 02, 2024

I needed brakes, rotors, a new air system. Ugh!!! Special thanks to John Nadeau for providing outrageous customer service! He patiently took the time to thoroughly explain the immediate needs More

by tmoldenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nadeau
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June 01, 2024

The service representative greeted me upon my arrival. He was professional and friendly. The work was done within the time I expected it to be done. More

by Deb M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages, service representative
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Jun 29, 2024 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

May 31, 2024

Very nice staff and service was fast and was very honest with the pricing of purchasing and I want to say thank you More

by jermainerowe17.jr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy
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Jun 28, 2024 -

Stone Mountain Nissan responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

May 30, 2024

Service manager advised me they could viuld NOT DETERMINE what was wrong with my NISSAN & i should drive it and just come back. Sometimes it takes multiple visits to determine issue, WHAT? This was actually More

by Not Pleased
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Decline Comment
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May 30, 2024

The service was friendly and nice. Received a callback when car was ready for pickup More

by URSURLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
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Jun 28, 2024 -

Stone Mountain Nissan responded

Hi, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

May 29, 2024

I asked for my washer fluid to be filled and the light is still on More

by danyelrichardson10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 28, 2024

Everyone at the dealership was great, oil change took a long time, which is why I gave 4 stars not 5, will be back! More

by MADDIE.LEPINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Ellsworth
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Jun 28, 2024 -

Stone Mountain Nissan responded

Hi, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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