Stone Mountain Nissan

STONE MOUNTAIN NISSAN LOST MY KEY AND LIED ABOUT IT DO NOT USE THEIR SERVICE DEPARTMENT. We took our car in to check an engine light. When they returned it to us they did so with a different key than DO NOT USE THEIR SERVICE DEPARTMENT. We took our car in to check an engine light. When they returned it to us they did so with a different key than we gave to them. We questioned our "Service Manager" repeatedly why the key was different and he wouldn't even acknowledge that it was different. After reiterating our complaint with the someone different in the "Service Department", he immediately knew that it was a brand new key. He further discovered that they say they "lost" the key we gave them and made a new one. Our "Service Manager" knew all this at the time we picked up the vehicle and I guess thought it best to lie about it to our face and have us pay for the privilege. At the present time, the Service Manager over Stone Mountain Nissan is making us wait to see what they are willing to do to make things right. It's really no surprise. We were told we'd get a call when the car was ready. We didn't. We were told it would be ready the same day. It wasn't. We were told that it must be the same key since they tag each one as it comes in. It wasn't. Finally, we were told we'd receive a call by noon today. We weren't. DO NOT DO BUSINESS WITH THESE PEOPLE. ANY COMPANY THAT REPEATEDLY FAILS TO FOLLOW THROUGH ON DELIVERING BASIC CUSTOMER SERVICE ON MULTIPLE MANAGERIAL LEVELS, AS WELL AS LIE TO YOUR FACE, DOES NOT DESERVE YOUR BUSINESS. More

BEWARE OF THIS DEALERSHIP...IF YOU CAN CALL IT THAT...! We purchased a brand new Altima from this dealer and it immediately started having transmission problems. After keeping the car in service for a MONT We purchased a brand new Altima from this dealer and it immediately started having transmission problems. After keeping the car in service for a MONTH, the service manager called us to tell us he wanted his loaner vehicle back and that NOTHING had been done yet to fix our car because he could not get parts AND the parts would not be available for yet another month. To add insult to injury, the service manager told us that the car was "drivable" after acknowledging that the defect was indeed a safety issue and that he would not allow his own family to ride in a car with the same issue. He also stated that he's had several new car customers come in recently with the same problem. So if there's a known issue with this model WHY IS THE CAR NOT ON OFFICIAL RECALL??? The owner, Shawn Izadnia is a real gem...upon speaking with him, he also encouraged us to drive the car until it could be fixed so he could get his loaner car back. He told me its costing him money to have the car out for so long. As if its not costing us money to be without the car that we purchased AND are making payments on without use of the vehicle!!! Oh it gets better...Shawn also told me that he'd be willing to "trade us out of the car AT A FINANCIAL LOSS!!!." So you sell someone a bum brand new car and then give them reduced trade in value to get them out of it and sell them another car that could potentially have the same issues...is that how good business is done these days...? The next day, the general manager, Dennis Sledge, calls me back "on behalf" of the owner to apologize for our inconvenience but at the same time offered absolutely no viable resolution to the problem. My fellow consumers, PLEASE BEWARE OF STONE MOUNTAIN NISSAN! Take your money and business elsewhere and save yourselves the hassle of dealing with these crooks. More

I needed a break light for my 2001 Nissan Quest. Auto Zone and Advanced Auto Parts didn't what I needed. My mechanic called another Nissan dealership and was told they stopped making them. I went to Ston Zone and Advanced Auto Parts didn't what I needed. My mechanic called another Nissan dealership and was told they stopped making them. I went to Stone Mountain and Brian H(Parts Manager) so very helpful. He gave the part for free. After the part didn't work, he made a minor adjustment and everything was fine. That's why I gave them all GREATS! More

Just want to give a shout from the roof tops about the care/service/honesty and integrity this shop has-ABOVE ALL OTHERS. I have an Infiniti and they have serviced my car since I bought it 4 years ago. Th care/service/honesty and integrity this shop has-ABOVE ALL OTHERS. I have an Infiniti and they have serviced my car since I bought it 4 years ago. They are trustworthy and will go out of their way to not steer you wrong or make you sit there as they value that your time is precious. You get in and out promptly and with a smile- check it out-YOU WON'T BE DISAPPOINTED I PROMISE !!! oh and did I mention to look for KG and Jerry!! they know their stuff More

I took my 2002 Nissan Frontier truck in for a diagnostic check as I do with the purchase of my used vehicles. The vehicle ran perfectly. The service adviser suggested I add a fuel flushing additive to impro check as I do with the purchase of my used vehicles. The vehicle ran perfectly. The service adviser suggested I add a fuel flushing additive to improve performance. The vehicle ran worse. He told me to return the vehicle for further check. He suggested another dose of fuel flushing additive & recommended a replacement of the Mass air flow meter, injection wires & plugs. The vehicle actually uses a Venturi (not M.A.F.meter) & ordinary plug wires (not injection wires). Their price of the venturi was in excess of $500.00. I found it at another dealer for $400.00. I decided to remove the plug wires from the plugs. Upon inspection two of the plug wires were not attached to the plugs & the plug connectors missing. The service writer did not inform me of this condition. I called him & he confirmed that he knew the defective condition existed. He had no answer for letting me drive the vehicle away from his service department in a defective condition. After personally installing new plug wires and new plugs my truck is running like new. This dealership would not acknowledged that they did anything wrong. I am now stuck with a $400.00 Venturi that their service personel said I needed. I requested they compensate me for the venturi as I have no need for it & they would have a better chance of selling it. The unit is in the box unopened. I am unemployed and struggling economically. I definitely would not recommend taking your vehicle to this dealer's service department for an evaluation/diagnosis as their service personel or equipment appear to be below standard. When I spoke to the service Manager he did not accept the fact the service personel caused me to leave their facility with my vehicle in a defective condition. I tried to reach (Jeff) the company's customer service Manager without success. On one occasion, the owner, Tag # & phone # was incorrect on the service order attached to my bill. More

We were looking for a Used Murano and had found one on the internet we called but was told it had sold . That alone was just pure honesty which I like . Max the Salesperson . Got with his Manager Mike th the internet we called but was told it had sold . That alone was just pure honesty which I like . Max the Salesperson . Got with his Manager Mike they worked together and got me a great deal . They took care of me and explained everything I have found a great down home feel place to deal with very comfortable . Told three of my friends and they bought there to . More

My wife and I visited Stone Mtn Nissan to test drive a car they advertised online. The salesman "Winslow" was great. Knowledgeable on the product and courteous. We asked to take the car to our mechanic to car they advertised online. The salesman "Winslow" was great. Knowledgeable on the product and courteous. We asked to take the car to our mechanic to have it checked out. Winslow asked the used car Manager if we could take the vehicle overnight and he would only allow us to take the vehicle if we purchased it and if it failed inspection he would give us a credit. We live in Cartersville, GA about 60 miles away. When he asked what mechanic we would take the Vehicle to I gave him the name of our personal mechanic. At that point he stated he had never heard of him. What a waste of time. I couldn't imagine purchasing a car from this dealership while this Manager is in place. More

I live in the stone mountain area, so this dealership was the first place I decided to go. So I pull up and Winslow comes out, and ask how he can help me. I tell him that I was interested in a 2006-07 Maxima the first place I decided to go. So I pull up and Winslow comes out, and ask how he can help me. I tell him that I was interested in a 2006-07 Maxima, with low miles, and wanted to stay around $17-$18,000(mind you I was looking at a Maxima then..sticker around $20,000+). So he said that Maxima wasnt good for me(price and miles), and was leading me to another Maxima, with high miles, and I told him that I didn't want that many miles, so he just walked off and told me "good luck", and went back to his desk. He didn't try and put me in another car or no suggestions, since I had my set price range and miles(which most shoppers do). So they will never see me again for anything dealing with my Maxima I purchased at another dealership 30 miles away, for my price range. So, thanks Winslow for the terrible service and help. More

Our family has been a customer of Stone Mtn Nissan since 2005. I purchased my first new vehicle in 2005 from Brad. Also last year in 2008 we took our daughter back to the used sales department and bought he 2005. I purchased my first new vehicle in 2005 from Brad. Also last year in 2008 we took our daughter back to the used sales department and bought her first used car from Winslow. Both events were no hassle, easy to deal with sales transactions. We made another purchase from a small town dealer in Lawrenceville, that wasn't a good deal, vehicle was a lemon. This made us realize it is better to deal with a dealership that is honest and has integrity. Be an educated customer know what you want before you go out and start looking. Have information available, this allows the sales person to know they are dealing with an educated customer. We are in the process of buying a third vehicle and we will go back to Stone Mtn Nissan for this transaction as well. Car buying is never easy, it does come with some stress, but if you look at the whole picture, what you put into it is what you get out of it. Miller Family Lawrenceville, GA More

They were great at selling the vehicle at a reasonable price; however after the sale they could careless about you. The vehicle had a scratch the day we picked it up, so they said to bring it in and they price; however after the sale they could careless about you. The vehicle had a scratch the day we picked it up, so they said to bring it in and they would have their repair person fix it. Well they never return your call, I am the one always have to call frequently to ever get an answer back from them. I would recommend staying away from them at all cost. I would have rather paid more to know that I would have customer service after the sale. More