Stone Mountain Nissan

Where's the care? When I bought my car just over 5 years ago from Tim, the whole staff was amazing and made me feel a part of the family. I've had service done there ma When I bought my car just over 5 years ago from Tim, the whole staff was amazing and made me feel a part of the family. I've had service done there many times and have never had issues until now. I got my Rogue serviced just less than two months ago which included an outrageously priced brake job. Long story short, Mike, the service advisor, is an errogant xxx. He failed to follow my husbands instructions to call him about the car which resulted in my car being there for 2.5 days for routine maintenance and new brakes. The kicker is that he blamed it on me for not returning his calls when he was supposed call my husband since I was unavailable while at work. He also didn't quote me a price on the brakes, so it was a huge shock when we saw the bill. When we asked him about it, he started to turn the blame on me again. Almost immediately after getting my car back, my brakes started grinding when coming to a stop and it hasn't stopped (but it was doing this prior to the new brakes too). I called today to try to get a resolution, but again, Mike the errogant xxx, has no compassion or care for the inconvenience this is for me. He never once apologized that this was happening. I tried playing nice to allow him the opportunity to give me accommodations, but what was I thinking? I had to come right out and tell him I needed a loaner car while they fixed my brakes. He told me they couldn't do that for a whole bunch of reasons, but the first one being that they don't know if it's related to the service they just did. Well Einstein, I asked you to fix my brakes and you told me you did, and they're still grinding so you tell me if its related to the service? It sounds like you didn't fix the problem. Just no care or compassion. Even if he gave the same answers but acted like he cared, I'm sure I would feel very different about the whole situation. I'm ready to get rid of my Rogue and go with a different make vehicle because of the personalized horrible experience From Mike. More

Bernard D i been to 3 dealers an they all toll me the same we will put you in a car bull. but i call and talk to Brad and he did what he said he put me in a car i been to 3 dealers an they all toll me the same we will put you in a car bull. but i call and talk to Brad and he did what he said he put me in a car i would sent him more of my friends i like that Brad is a man of his word keep up the good work and thanks More

Great customer service and salesman Patrick Facey was my salesperson and he treated me and my wife great. He took the cat chase game out of buying a car , and ask what we wanted. His ne Patrick Facey was my salesperson and he treated me and my wife great. He took the cat chase game out of buying a car , and ask what we wanted. His new name is real talk Patrick Facey with the real deal. Thanks again Stone Mountain Nissan. Louis More

Patrick Fahey my Salesman was Awesome Patrick made my experience with your dealership again for the 2nd time the best experience I ever had in purchasing an automobile. He along with the Patrick made my experience with your dealership again for the 2nd time the best experience I ever had in purchasing an automobile. He along with the General Manager provided awesome service. I got the vehicle I requested, and I was given such care. The entire dealership is to be commended. More

Excellent Greatest Experience Ever. I was able to Purchase the Vehicle I wanted in lest then two hours, that a Record for Me.This will Probably be the Last Car we will Buy. I was able to Purchase the Vehicle I wanted in lest then two hours, that a Record for Me.This will Probably be the Last Car we will Buy. More

Excellent and professional I picked my 2015 Nissan Versa Note one week ago. Mr. Eugene Richardson was very professional and he knew actually what he was talking about. For my ca I picked my 2015 Nissan Versa Note one week ago. Mr. Eugene Richardson was very professional and he knew actually what he was talking about. For my car he explained everything to me. Not only he knows his job, I appreciate the follow up call. When I had called with a question he was very knowledgeable answering my questions. I give these guys a FIVE STARS RATING. I understand that everyone can't be satisfied, but if you are happy with yourself and love yourself, you to will be able to see that the people at Nissan Stone Mountain truly care and are willing to work with you and for you. Have a heart and give Nissan Stone Mountain a chance to put you in your 2015. Try them you will be running to tell your friends,family,even your enemies. May the Peace of God be with Nissan Stone Mountain. More

Advertise one thing, sell you another. Where to start. First off dealer sold me a vehicle that was supposed to be certified,when I had my auto mechanic check the car, so many things that we Where to start. First off dealer sold me a vehicle that was supposed to be certified,when I had my auto mechanic check the car, so many things that were supposed to be done were not. Upon returning to the dealer they set me up with the service writer Steve,who proceeds to tell me that the vehicle was never certified. The rudeness and total unprofessionalism of this moron is not explainable with proper words. If you find yourself going to this dealer, do yourself a favor and DON'T. Everyone from service to the management are a bunch of xxx clowns. More

Great Experience I must say that I had a very different experience than what others have had. My sales rep Eugene was very helpful and courteous. I informed him on the I must say that I had a very different experience than what others have had. My sales rep Eugene was very helpful and courteous. I informed him on the phone before I drove over to the dealership that I didn't have time for the back and forth games dealerships like to play. He gave me a great deal with no haggling. I traded in my old car and they gave me a very good price. The office manager Jennifer was nice as well and gave me a prompt call back after leaving a message with some concerns I had. She cleared them right up! I am very happy with Stone Mountain Nissan and would buy another car from them. More

Worst Customer Service Ever Steve was above and beyond rude during our initial conversation. After asking to speak to Steve's manager I was placed on hold for almost 4 minutes. R Steve was above and beyond rude during our initial conversation. After asking to speak to Steve's manager I was placed on hold for almost 4 minutes. Right around the 3 minute 43 second mark, my phone call ended. Based on the fact that I had asked to speak with a manager I can only assume I was hung up on. Once I was able to get a manager on the phone I was yelled as the manager insisted on speaking over me as I was trying to explain my problem. My conversation with the manager ended when I asked for the general manager's name. Shortly after my phone call with the service manager, Steve attempted to call me back 3 times. After being yelled at and blatantly disrespected I can promise that I will never ever return to Stone Mountain Nissan. I'm even ashamed to own a car from this dealership. After my horrible experience today I don't know that I will ever purchase another Nissan again. More

STONE MOUNTAIN NISSAN LOST MY KEY AND LIED ABOUT IT DO NOT USE THEIR SERVICE DEPARTMENT. We took our car in to check an engine light. When they returned it to us they did so with a different key than DO NOT USE THEIR SERVICE DEPARTMENT. We took our car in to check an engine light. When they returned it to us they did so with a different key than we gave to them. We questioned our "Service Manager" repeatedly why the key was different and he wouldn't even acknowledge that it was different. After reiterating our complaint with the someone different in the "Service Department", he immediately knew that it was a brand new key. He further discovered that they say they "lost" the key we gave them and made a new one. Our "Service Manager" knew all this at the time we picked up the vehicle and I guess thought it best to lie about it to our face and have us pay for the privilege. At the present time, the Service Manager over Stone Mountain Nissan is making us wait to see what they are willing to do to make things right. It's really no surprise. We were told we'd get a call when the car was ready. We didn't. We were told it would be ready the same day. It wasn't. We were told that it must be the same key since they tag each one as it comes in. It wasn't. Finally, we were told we'd receive a call by noon today. We weren't. DO NOT DO BUSINESS WITH THESE PEOPLE. ANY COMPANY THAT REPEATEDLY FAILS TO FOLLOW THROUGH ON DELIVERING BASIC CUSTOMER SERVICE ON MULTIPLE MANAGERIAL LEVELS, AS WELL AS LIE TO YOUR FACE, DOES NOT DESERVE YOUR BUSINESS. More