Stone Mountain Nissan

Service dept did not diagnose my problem correctly Please DO NOT take your car to this place! Mike Reason is AWFUL with customer service, and they DO NOT know how to fix cars. I brought a 2015 Nissan A Please DO NOT take your car to this place! Mike Reason is AWFUL with customer service, and they DO NOT know how to fix cars. I brought a 2015 Nissan Armada to them during July of 2016 because the air conditioning wasn't working. I told him that our personal mechanic, who had already looked at the car, told us the small fan was not spinning and that something was wrong with the air-conditioning system. To clarify, I had just bought the car, and I was on a 7 day test drive. So I was told by the seller to take the car to the dealership and any costs would be paid for by the warranty. This is where I encountered Mike Reason. I explained to him the problem as explained by our personal mechanic. I told him the car was under warranty and the charges would be covered. Mike Reason informed me that this car was no longer under warranty - FIRST MISTAKE - how can he tell me my car is not under warranty when I just told him it was? Actually, the first mistake was him asking, "Do you have an appointment?" There is nothing wrong with this statement alone, but it's the way he asked it. Both he and the guy who met us when we pulled up asked this same question. They ask as if to insinuate that there is some kind of problem with you if you do not make an appointment first. This is subjective on my part, but I am the customer and I can only tell you how his tone and attitude makes the customer feel. I did not feel as though he was very helpful by stating, "Do you have an appointment?" and "This car is no longer under warranty." When I returned to pick up the car -- 2 days later -- since they are closed on Sunday, and I dropped off on Saturday, the first thing Mike Reason told me was, "Fire your mechanic! There's nothing wrong with the air conditioning system other than it was low on Freon. We recharged the system and it works fine." He also claimed that they put dye in the system to look for a leak over the course of 12 hours, but there was no leak. I now know that the system will not leak unless the car is running, so was Mike Reason expecting me to believe that they left my car running for 12 hrs and found no leak? (Insert this note: The fact that I brought the car in with no refrigerant means there's a leak! Right?) I reminded him that my personal mechanic noted that the small fan was not spinning and Mike Reason responded, "The small fan doesn't spin when the refrigerant is low." I'm no mechanic, but it makes no sense to me that a car would be out of Freon UNLESS there is some kind of problem. It is NOT NORMAL that a car runs out of Freon. Nevertheless, I figured the Nissan Dealership would know what they were doing. I drove away with the car and the air conditioning worked okay for the remainder of the summer, but it definitely did not get as cold as I have felt air conditioning systems work in other cars I've owned. Fast forward to this summer and I turn on my air for the first time. Again, it didn't work. It doesn't take a genius to figure out that there is a connection between the problem last summer and the problem this summer. I had brought the car to the dealership the previous year because the air conditioning wasn't working, and the next summer season (this year), it isn't working again. Obviously, they put a band-aid on the problem instead of fixing it. My husband went back to Mike Reason again to explain this. Mike Reason's customer service skills were still just as bad. He told my husband that he'd have to pay for the car to be diagnosed again. What kind of sorry customer service is this? Obviously, the messed up last year, so why wouldn't he offer to fix THEIR mistake? So my husband let him have it! We were nice about his sorry customer service last year, but this time my husband was sick of him. We took our car to Conyers Nissan where they diagnosed the REAL PROBLEM, which is a bad AC Condenser, costing a whopping $1500 to fix. Mind you, the AC Condenser was obviously failing last year, but Stone Mountain Nissan failed to find the problem or fix the problem. After talking with the capable mechanic at Conyers Nissan, they stated to me that Stone Mountain Nissan should've caught this problem last year. Symptoms of a failing AC Condenser include: reduced cooling and refrigerant leak. My car had these EXACT symptoms when I brought the car to Stone Mountain Nissan, and there was no capable mechanic at this location to find the problem. It is not normal for a car to be losing its refrigerant, especially a fairly new car. Had they caught this problem while my car was under warranty, all of the expenses would've been PAID! Shame on them! All I can say is WOW!!! So obviously, if they could not find this problem in my car, something so simple, I would definitely say that no one should trust this place to provide service to any car. By the way, my husband informed Mike Reason that I would be writing a complaint, to which he shrugged his shoulders. He didn't care! More

MY SUNDAY FUN DAY MY SUNDAY GOT OFF TO GREAT START,HAD BREAKFAST WITH FRIENDS.STOPPED AT STONE MTN.NISSAN TO LOOK AT CARS.LOVE MY ALTIMA.THANKS MR.EUGENE,YOU ARE A WOND MY SUNDAY GOT OFF TO GREAT START,HAD BREAKFAST WITH FRIENDS.STOPPED AT STONE MTN.NISSAN TO LOOK AT CARS.LOVE MY ALTIMA.THANKS MR.EUGENE,YOU ARE A WONDERFUL SALESPERSON AND YOU REALLY PUT ME AT EASE ABOUT BUYING A CAR.I'VE BEEN TALKING ABOUT YOU SINCE I LEFT THE DEALERSHIP.YOU ANSWERED ALL MY QUESTIONS AND DIDN'T SUGAR COAT TEAM.THANKS A BUNCH.EUGENE IS DEFINITELY THE GUY YOU WANT TO SEE. More

appreciation! The day I received my car the customer service was excellent. We had a little hiccup but it has been resolved above and beyond my expectations. I am h The day I received my car the customer service was excellent. We had a little hiccup but it has been resolved above and beyond my expectations. I am happy to recommend them to anyone and am thoroughly appreciative of all Dennis has done to make me happy. More

Experience I'm Looking forward to trading in my car. The customer service was great and so was the advise. Ask for Jazzin Anderson! I will definitely recommend t I'm Looking forward to trading in my car. The customer service was great and so was the advise. Ask for Jazzin Anderson! I will definitely recommend this location More

I loveeee my new car!!!! Got a GREAT Deal on an 08' infiniti G37 Coupe. 5 star service!! Everyone is very friendly and helpful. My experience was spectacular. I highly recomme Got a GREAT Deal on an 08' infiniti G37 Coupe. 5 star service!! Everyone is very friendly and helpful. My experience was spectacular. I highly recommend Stone Mountain Nissan!!! My sales person Eugene Richardson was very professional, helpful, and made the experience of buying my new car easy and enjoyable. More

Awesome Customer Service! Professional team of people, family oriented and caring...I will definitely recommend to anyone fearful of the car purchasing experience. I went in a Professional team of people, family oriented and caring...I will definitely recommend to anyone fearful of the car purchasing experience. I went in a bit reluctant of what I would be offered, as the quote I received seemed too good to be true; my fears were calmed immediately by the internet sales manager Brad. He personally walked me through the process, easing my concerns along the way. He even had the car I had built online in the front parking area for my ease of review. I couldn't ask for a better car buying experience. More

Brakes don't fail me now! I PURCHASED My vehicle from this dealership. THe sales person i had was very Great but the problems I've been experiencing are almost unbelievable. I PURCHASED My vehicle from this dealership. THe sales person i had was very Great but the problems I've been experiencing are almost unbelievable. I have a 2016 altima and my frint and back breaks are Gone .The frist month I had the car my winsheld cracked .and it just made me wonder if i bought a defective vehicle. There's no compassion for Me. the problems were dignososed. BUt no relief or help on their part other than i can pay 289.99 for back brake pads....seems like under 30k miles wouldn't cause my brakes to be at 0% on the front and back...even if i jammed on brakes....so I'm wondering if the car has a defect or they left the factory brakes...either way i was very unsatisfied and left on my own with a brand new car that now needs brakes and possibly rotors....someone help a brotha out. But my service experience was and has not been good at all More

I had a great experience! I went to Stone Mountain Nissan after visiting another dealership which I had left in disgust. I told them what vehicle I wanted, what warranty i want I went to Stone Mountain Nissan after visiting another dealership which I had left in disgust. I told them what vehicle I wanted, what warranty i wanted, what I wanted to pay, and that I wanted 0% financing. They made everything happen just exactly as i asked, except the price... they actually came in 500 less than I was willing to pay. Brad and Tim are excellent guys who provided excellent service, and never pressured me to do something different from what I wanted. More

Service Department I brought my car in today for my routine service and received such excellent customer service. The entire staff was great and it was a pleasure speaki I brought my car in today for my routine service and received such excellent customer service. The entire staff was great and it was a pleasure speaking with Mr. Mike Reason. More

Where's the care? When I bought my car just over 5 years ago from Tim, the whole staff was amazing and made me feel a part of the family. I've had service done there ma When I bought my car just over 5 years ago from Tim, the whole staff was amazing and made me feel a part of the family. I've had service done there many times and have never had issues until now. I got my Rogue serviced just less than two months ago which included an outrageously priced brake job. Long story short, Mike, the service advisor, is an errogant xxx. He failed to follow my husbands instructions to call him about the car which resulted in my car being there for 2.5 days for routine maintenance and new brakes. The kicker is that he blamed it on me for not returning his calls when he was supposed call my husband since I was unavailable while at work. He also didn't quote me a price on the brakes, so it was a huge shock when we saw the bill. When we asked him about it, he started to turn the blame on me again. Almost immediately after getting my car back, my brakes started grinding when coming to a stop and it hasn't stopped (but it was doing this prior to the new brakes too). I called today to try to get a resolution, but again, Mike the errogant xxx, has no compassion or care for the inconvenience this is for me. He never once apologized that this was happening. I tried playing nice to allow him the opportunity to give me accommodations, but what was I thinking? I had to come right out and tell him I needed a loaner car while they fixed my brakes. He told me they couldn't do that for a whole bunch of reasons, but the first one being that they don't know if it's related to the service they just did. Well Einstein, I asked you to fix my brakes and you told me you did, and they're still grinding so you tell me if its related to the service? It sounds like you didn't fix the problem. Just no care or compassion. Even if he gave the same answers but acted like he cared, I'm sure I would feel very different about the whole situation. I'm ready to get rid of my Rogue and go with a different make vehicle because of the personalized horrible experience From Mike. More