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Stone Mountain Nissan
Lilburn, GA
2,524 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations.
To respect your time.
To market our products and services honestly.
To employ a professional, well-trained and knowledgeable staff.
To maintain a clean, comfortable and modern facility.
To offer only products and services that meet your needs.
To provide clear explanations of all pricing and paperwork.
To deliver your vehicle clean with a full explanation of features.
To treat you as a guest in your home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,524 reviews
Verified Customer
April 12, 2021
Good customer service and the service manager who assisted me was patient and made sure I understood all services and recommendations for my vehicle. I am pleased with results and will return again f assisted me was patient and made sure I understood all services and recommendations for my vehicle. I am pleased with results and will return again for my services. More
by ncayold13
Employees Worked With
Kendra
April 10, 2021
Advisor stated a part had to be ordered. I had to prepay for service before the work could be performed. Advisor didn’t call when the part arrived. I’ve never in my 40 years of owning a car had to prepay fo for service before the work could be performed. Advisor didn’t call when the part arrived. I’ve never in my 40 years of owning a car had to prepay for an automotive service. Also, I had to contact the advisor to check on parts. That’s BAD CUSTOMER SERVICE! More
by lhcesar
Employees Worked With
Heath Wages
April 10, 2021
Great staff! Good wait time and very respectful/responsible. Very helpful and understanding. Fixed everything needed. 25 words is alittle too much for this situation. respectful/responsible. Very helpful and understanding. Fixed everything needed. 25 words is alittle too much for this situation. More
by MOUSSE_GALLON
Employees Worked With
Heath Wages
April 09, 2021
Kenneth (KG) Ellsworth was excellent. He kept me informed of the progress while I waited and made sure I knew that I was a priority. I was made to feel that my business was appreciated. Also, the informed of the progress while I waited and made sure I knew that I was a priority. I was made to feel that my business was appreciated. Also, the repair staff actually took the time to test drive the car for any other needed repairs-rather than just a visual inspection. Overall, very nice work. More
by HOWA435
Employees Worked With
none
April 07, 2021
I got my car serviced for an oil change but also needed to make sure everything was safe to drive for a long road trip. The service manager found coupons that applied to my needed service and got everythin to make sure everything was safe to drive for a long road trip. The service manager found coupons that applied to my needed service and got everything done while I waited. I’m satisfied with the work and customer service I received from Stone Mountain Nissan More
by MELISSADGRAVES
Employees Worked With
Arthur Ramirez
April 06, 2021
The service on the car was great but the wait is ridiculously long. Make an appt and still have to wait 3 hours to finish ridiculously long. Make an appt and still have to wait 3 hours to finish More
by LESLYEMORGAN1101
Employees Worked With
Other Employees :
Jeremy Lee, Carroll Braddy, tanzeel Shahed, Antionio Smith
April 05, 2021
The customer service was outstanding. The facility was clean, coffee and tea available. I was notified when my vehicle was ready. Price was high but it could have been lower. clean, coffee and tea available. I was notified when my vehicle was ready. Price was high but it could have been lower. More
by OWENSLENARDO1956
Employees Worked With
April 04, 2021
I had an appointment for 11:30 AM for oil change and was informed by Mr. Heath Wages that I would get an update in 45 minutes. When I hadn't heard from him by 12:45 PM, I went looking for him to get an upda informed by Mr. Heath Wages that I would get an update in 45 minutes. When I hadn't heard from him by 12:45 PM, I went looking for him to get an update and was informed that he had gone for lunch. I tried sending him a message via the text number I had received from him right after he took my keys. Then I reached out to another Service Manager, Josh, and he told me that my car had been ready for a while and he got it out for me. More
by sibingpeter
Employees Worked With
Heath Wages
