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Stone Mountain Nissan
Lilburn, GA
2,513 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations.
To respect your time.
To market our products and services honestly.
To employ a professional, well-trained and knowledgeable staff.
To maintain a clean, comfortable and modern facility.
To offer only products and services that meet your needs.
To provide clear explanations of all pricing and paperwork.
To deliver your vehicle clean with a full explanation of features.
To treat you as a guest in your home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,513 reviews
August 27, 2024
Patrick Facey was very professional, polite, experience kindhearted , and also a very very unique salesman kindhearted , and also a very very unique salesman More
by DELORISGILCHRIST
Verified CustomerEmployees Worked With
August 26, 2024
My wife and I bought a new '23 Pathfinder last year. Went last month to get tires rotated at Discount Tire here in South Carolina. One of the anti-theft locknuts broke while trying to get the last tire Went last month to get tires rotated at Discount Tire here in South Carolina. One of the anti-theft locknuts broke while trying to get the last tire off the vehicle. They stated that the incorrect locknuts had been installed is probably the reason that it broke. They suggested that we take vehicle to the local Nissan Dealer to get fixed under warranty. Dealer said they could not fix our issue under warranty. They could fix it and we could contact Stone Mountain for a refund. We elected to go that route since we live 4hrs away. After talking to our sales person, Patrick Facey, he stated that he would have to get in touch with Sales Manager and would get back in touch with us. After 1 week of no contact, I contacted Customer Service at Stone Mountain. I did not get the name, but he stated that he would again have to contact the sales person and the Sales Manager about this. He assured me that he would be in touch the next day if not that day. After another week of no contact, I contacted Nissan Corporate and filed a complaint with Customer Service, Case#51848894. Mitchell stated that this is not an item that came from the factory, it is a dealer added item. He stated that the only thing he could do would be to contacted the dealership and suggested that they resolve this issue. Well 3 weeks later, we still have not heard from the Stone Mountain Dealership!! I will state that during the original purchasing process of this vehicle, everything went smoothly, no issues and everyone was very pleasant. However, this warranty issue has been everything but. This issue is still open and it does not seem like it will ever be closed. .. More
by bigglfranklin
Employees Worked With
August 25, 2024
Everybody was so nice, friendly, and helpful. They made me feel comfortable because they treat you like family. I would definitely continue to recommend Stone Mountain Nissan to others. They made me feel comfortable because they treat you like family. I would definitely continue to recommend Stone Mountain Nissan to others. More
by joyaf9
August 22, 2024
Lack of communication. Called at 9:00, told slow morning, come on in. Was there at 9:30, taken in at 9:42 and simply oil change took 2 hours. Service adviser was surpris Called at 9:00, told slow morning, come on in. Was there at 9:30, taken in at 9:42 and simply oil change took 2 hours. Service adviser was surprised I didn’t realize how long an oil change takes, and he informed me that all folks who drop off cars get serviced first. REALLY…. More
by Dissatisfied
Employees Worked With
Service Advisor…look up my invoice.
August 21, 2024
My wife and I met with Daron, Floyd and Carl during our process at Stone Mountain Nissan. I had initially had a meeting set up with Patrick, but upon arrival was redirected to Daron with little to no expla process at Stone Mountain Nissan. I had initially had a meeting set up with Patrick, but upon arrival was redirected to Daron with little to no explanation. Daron was very professional during our interaction with him. He let my wife and I test drive the car by ourselves. During the pricing discussion, it was a surprise to see that this dealership is no-haggle. I was okay with it, but of course had the mindset of ready to haggle. They gave me a decent trade-in value for my previous car after discussing more with Carl. After agreeing, we went to meet with Floyd, the financial guy. This is where all the extra fees/packages were discussed and agreed/declined to. This was probably the most annoying part. We declined most of the added packages. Floyd shared with us a new feature called SmartPay. I had never heard of this and was told by him that there would be a "small fee". We agreed to it as I thought it would help us budget the new car payment. Upon further investigation after leaving the dealership, there is a $399 fee and a $2.50 withdraw fee. I canceled this immediately. Knowing this upfront would have been much preferred. Also, some other little things - the car was not topped with gasoline as all of my other car purchases have been. They did detail and wash it, which was nice. - already some fluids have been low and looking at the oil dip stick, an oil change will be soon required. It would have been great to purchase a new car and not have to worry about these things. More
by joshmay92
August 20, 2024
The service was great as well as customer care. I was in and out quickly. I was in and out quickly. More
by Ifranc57j1
Employees Worked With
August 19, 2024
The employees were very nice, but the experience was forgettable to say the least. I had an appointment Friday morning because I told them I had a leak in my AC condenser. I was there for 4 hours before forgettable to say the least. I had an appointment Friday morning because I told them I had a leak in my AC condenser. I was there for 4 hours before I got a text say they diagnosed the problem. Said I had a leak in my condenser. That is what I said 4 hours ago when I got there. I then had to wait more hours for this information to get to the warranty company. I continued to have to go to the service agent for updates. By the end of the day, it was too late for the part to be ordered and get there the next day. They said it would be there on Tuesday. It was there on Wednesday. Also, I doubt that it really took 4 hours to replace that part, even though that is what was stated. Due to that length of time, I still had to pay money. My warranty covered a certain dollar amount. If it was 3 hours, I wouldn’t have had to pay anything. Because it was 4, I had to pay the difference. The day I got it fixed, I was at the dealership for another 5-6 hours. I just got my Nissan in March, this was my first and last time at this dealership. I’ll look for a different dealership for service in the future. More
by dreshack
Employees Worked With
N/A
