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Stone Mountain Nissan

Lilburn, GA

Overview
Employees
Reviews
Vehicles
4.5
2,773 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations. To respect your time. To market our products and services honestly. To employ a professional, well-trained and knowledgeable staff. To maintain a clean, comfortable and modern facility. To offer only products and services that meet your needs. To provide clear explanations of all pricing and paperwork. To deliver your vehicle clean with a full explanation of features. To treat you as a guest in your home.
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4275 US-78

Lilburn, GA

30047

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Showing 2,773 reviews

November 11, 2022

Polite hardworking conscious people friendly on time work neat and clean honest sincere no hassle sale More

by ELAINEBRENNAN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K J
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Nov 14, 2022 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

November 10, 2022

I paid for diagnosis. Result/recommendation was to install a new camera for ONE THOUSAND DOLLARS!! More

by sricketson
Recommend Dealer
No
Employees Worked With
Tyler Henry - 5 stars - top notch!
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Dec 28, 2022 -

Stone Mountain Nissan responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (678) 971-3361 to share more details about your visit so we can make things right.

November 10, 2022

I called. .. you got me in within two days fast. Great job 👌🏾.appreciated thank you. More

by LESARANDLE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2022 -

Stone Mountain Nissan responded

Hi Lesarandle, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 10, 2022

I probably would have given it a 5 but I’ve been to other dealership and they make it more comfortable waiting on your car. I know I don’t have a Lexus but feel I should get Lexus customer service. At least More

by DULAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K g. 5 star customer service
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Nov 12, 2022 -

Stone Mountain Nissan responded

Hi Dulae, thanks for the four star review. Here at Stone Mountain Nissan we are always striving for excellence and it appears we missed the mark by one star. Is there anything more we could have done to make your experience better and earn that five-star rating?

November 10, 2022

Fast, complete, professional. i was pleased. Needed a car wash tho.Maybe next time ok? More

by BETTYBOOP0813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyle - great serviceman
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Nov 12, 2022 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed.

November 09, 2022

Dj is hospitable and knows what we need, always nice experience , dealership is efficient and thorough More

by JENIFER.MIKKELSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
D J
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Nov 11, 2022 -

Stone Mountain Nissan responded

Hi Jenifer, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 09, 2022

Stone Mountain Nissan updated me on recalls and scheduled the necessary time to fix it. More

by MD8220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Henry
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Nov 12, 2022 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!

November 09, 2022

Great customer service by the associate. He made sure to answer all my questions that I had. More

by SSSALEWALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Nov 12, 2022 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

November 08, 2022

The store was clean, the staff was helpful and accommodating. Very professional environment and the service provided was proficient. More

by Misszenzenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 09, 2022 -

Stone Mountain Nissan responded

Misszenzenn, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 07, 2022

The staff was friendly and my recall issue was fixed in less than an hour! More

by Pymitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Franco
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Nov 09, 2022 -

Stone Mountain Nissan responded

Pymitch, thank you! We take our reviews seriously and are delighted to hear about your visit. At Stone Mountain Nissan we are always striving to do better than your last visit.

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