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Stone Mountain Nissan

Lilburn, GA

Overview
Employees
Reviews
Vehicles
4.5
2,650 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations. To respect your time. To market our products and services honestly. To employ a professional, well-trained and knowledgeable staff. To maintain a clean, comfortable and modern facility. To offer only products and services that meet your needs. To provide clear explanations of all pricing and paperwork. To deliver your vehicle clean with a full explanation of features. To treat you as a guest in your home.
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4275 US-78

Lilburn, GA

30047

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Showing 2,650 reviews

November 23, 2024

The dealership met my expectations and the staff was very professional and attentive to my concerns. More

by LANDRE47
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Stone Mountain Nissan responded

Hi, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

November 23, 2024

KG is the very best. Very knowledgeable and personable. Nissan is lucky to have him in the service center. KG is a plesaure to work with. More

by LYMI20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only worked with KG
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Nov 25, 2024 -

Stone Mountain Nissan responded

Hi, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!

November 23, 2024

I came for service on 11/1/2024 only to find out that Heather Harrell/ Owner Loyalty Manager/Customer Relations Manager did not keep her word by applying credit to my account.. I reached out to Heather H More

by cnj0908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maks Poznyak
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Nov 26, 2024 -

Stone Mountain Nissan responded

Thank you for your feedback. I have made several attempts to reach you.Please reach out to me at your earliest convience. 678-252-3100 x3028 .Thank you Heather Harrell

November 22, 2024

The worst place to be compared to other car dealers from my experience. They money oriented. I wish they would change their attitude towards customer oriented on my next visit, I don’t think I would be ther More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Eneh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Abdul Sesay
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Acosta, Ricardo Shepherd, Peter Milner, Trotters Moore
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Nov 23, 2024 -

Stone Mountain Nissan responded

Hi Customer, we appreciate your honest feedback, as we are always looking for ways to improve. Here at Stone Mountain Nissan, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 678-252-3100 X3028 to discuss ways we can better serve you in the future.

November 21, 2024

Everyone at the Stone Mountain Nissan is super welcoming, kind, and helpful. It is always a pleasure to have Heath as my Service Advisor. More

by ERIKA.R.DENMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages - 5 stars
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Nov 23, 2024 -

Stone Mountain Nissan responded

Hi Erika.r.denman, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations!

November 20, 2024

Service was on point & I didn't wait very long for my oil change. Thank you very much! More

by N0WFAITHISJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shayna Keyes, Peter Milner, Trotters Moore, Richard Polk
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Nov 21, 2024 -

Stone Mountain Nissan responded

N0wfaithisjt, we're so glad that we were able to go above and beyond your expectations!

November 19, 2024

My experience with Stonemountain Nissan was awesome i recommend anyone to there services and the customer support team is very helpful More

by nathanielfonville1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shayna Keyes, Richard Polk
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Nov 21, 2024 -

Stone Mountain Nissan responded

Hello Nathanielfonville1, thank you; we appreciate your feedback!

November 19, 2024

Solid spot & solid service! I had absolutely no intentions of buying a new car, but it happened! I’m thankful to Daron for all of his help! More

by TCCOLES94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daron Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Stone Mountain Nissan responded

Tccoles94, we are so pleased you enjoyed your visit to Stone Mountain Nissan!

November 18, 2024

It looked great inside, which was quite different from my last visit. Especially liked the waiting room with see through glass into the repair area. More

by KAREENGRANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daron Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Stone Mountain Nissan responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2024

My service manager has always been responsive to all questions, been available upon my getting to the dealership, and manages to keep me posted on the work being performed and any suggested maintenance More

by patrice.diamond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath
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Nov 18, 2024 -

Stone Mountain Nissan responded

Hello, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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