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Stone Mountain Nissan

Lilburn, GA

Overview
Employees
Reviews
Vehicles
4.5
2,771 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations. To respect your time. To market our products and services honestly. To employ a professional, well-trained and knowledgeable staff. To maintain a clean, comfortable and modern facility. To offer only products and services that meet your needs. To provide clear explanations of all pricing and paperwork. To deliver your vehicle clean with a full explanation of features. To treat you as a guest in your home.
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4275 US-78

Lilburn, GA

30047

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Showing 2,771 reviews

November 25, 2022

Always a great customer service experience and the work is always done correctly. Highly recommended! More

by pausemark631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Franco Giral
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Nov 26, 2022 -

Stone Mountain Nissan responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Stone Mountain Nissan to have earned it.

November 25, 2022

The staff in the service department were efficient, helpful, very pleasant. Johnathan took time to explain the everything concerning the recall for my truck. More

by Drad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Acosta
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Nov 26, 2022 -

Stone Mountain Nissan responded

Hi Drad, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 24, 2022

The service was great and the employees was very conscious and he made sure that I understood and he kept me inform More

by MITCHELL_MINNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Nov 25, 2022 -

Stone Mountain Nissan responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Stone Mountain Nissan we are always striving to do better than your last visit.

November 23, 2022

It is a joy coming here to get service it is convention and very clean and the workers are friendly and they approach you with a smile and they are very helpful More

by MITCHELL_MINNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler henry
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Nov 24, 2022 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

November 23, 2022

The people there are professional and helpful. They do a good job keeping you informed about your vehicle. More

by KARLMOTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shayna Keyes
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Nov 25, 2022 -

Stone Mountain Nissan responded

Hi Karlmoton, thank you! We take our reviews seriously and are delighted to hear about your visit. At Stone Mountain Nissan we are always striving to do better than your last visit. We're thrilled to hear that we continue to meet your service expectations every time. We're looking forward to your next visit with us. Take care!

November 23, 2022

I was quoted the wrong price for a service and my coupon was NOT applied to my total bill. This is very inappropriate customer service. More

by Ernestine Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Franco
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Dec 27, 2022 -

Stone Mountain Nissan responded

Hi Ernestine, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (678) 971-3361 to share more details about your visit so we can make things right.

November 22, 2022

Worst experience ever. ...Staff very unprofessional and when I asked to speak with a manager I was put on hold and then the person I was speaking with tells me she was the m More

by mmiller0817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealt with service
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Dec 27, 2022 -

Stone Mountain Nissan responded

Hi, thanks for reaching out to us. Our team at Stone Mountain Nissan is dedicated to providing each of our valued clients with the highest caliber of customer service and quality work you can trust, but it sounds like we let you down. If you'd be willing, please contact our Manager at (678) 971-3361. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.

November 21, 2022

Every time I have had to go to their dealership made me feel like a priority. More

by YNEWELL.I
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2022 -

Stone Mountain Nissan responded

Here at Stone Mountain Nissan, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

November 21, 2022

The person that attended to us was very helpful, with great customer service. It was a pleasure coming to get my car serviced. More

by CONDELLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Franco Giral
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Nov 23, 2022 -

Stone Mountain Nissan responded

Hi Condellm, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We strive to continue to provide amazing service on each and every one of your future visits. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

November 21, 2022

They were prompt and offered me service alternatives. They indicated when the service would be completed and beat that estimate. Checkout was very quick as well. Truck drives good now. Will be back for f More

by PJHOTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Riley
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Nov 23, 2022 -

Stone Mountain Nissan responded

Here at Stone Mountain Nissan, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

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