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Stone Mountain Nissan

Lilburn, GA

Overview
Employees
Reviews
Vehicles
4.5
2,776 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations. To respect your time. To market our products and services honestly. To employ a professional, well-trained and knowledgeable staff. To maintain a clean, comfortable and modern facility. To offer only products and services that meet your needs. To provide clear explanations of all pricing and paperwork. To deliver your vehicle clean with a full explanation of features. To treat you as a guest in your home.
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4275 US-78

Lilburn, GA

30047

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Showing 2,776 reviews

December 05, 2022

I had an appointment at 8:30 am and I arrived promptly for my oil change. Why does an oil change take and hour and a half. It doesn't I realize there are "cars ahead of me" but what on earth do you hav More

by ilenej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Riley
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December 04, 2022

Excellent customer service. All the staff members are very professional and friendly. You receive a greeting all around. More

by JNOBLE2048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
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Dec 05, 2022 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

December 04, 2022

Great customer service from the time I arrived until my service was over. 100% satisfied customer More

by GWEN98023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel in service department
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Dec 05, 2022 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

December 04, 2022

Excellent customer service , Tyler Henry was very attentive and explained everything to me to a full extent , will definitely come back and ask for him . More

by rosie segueda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Henry - Service department , Eric Campbell
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Dec 05, 2022 -

Stone Mountain Nissan responded

Hi Rosie, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2022

There was no pressure to get service I didnt need and the gentleman was nice. More

by FEBELINE45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont remember his name
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Dec 05, 2022 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 03, 2022

My visit with the service manager and assistant service manager was awesome. I was a experiencing issues with my battery and had to have my vehicle towed in due not starting. My vehicle was checked out More

by JUSTMELARRY2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service department serviced my vehicle.
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Dec 05, 2022 -

Stone Mountain Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Nissan! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

Dec 05, 2022 -

JUSTMELARRY2004 responded

No thank you guys and particularly noteworthy, the sevice manager Bob White! The pleasure was all mine! Happy Holidays, Larry Johnson

December 02, 2022

The people are friendly and professional Exceptional service from Michael E. The dealership does however need more training on Electric Vehicles as hardly anyone but Michael was able to assist with som More

by Mary G.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2022 -

Stone Mountain Nissan responded

Hi Mary, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (678) 971-3361 to share more details about your visit so we can make things right.

December 02, 2022

Heath does a great job keeping me informed. I will return back for service on my vehicle. More

by YoJackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath
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Dec 05, 2022 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 01, 2022

KG always provide exceptional service. I trust him with servicing my cars. He takes time to explain services needed so that we can make informed decisions. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
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Dec 02, 2022 -

Stone Mountain Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Nissan! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

December 01, 2022

Very polite and did not hold me up and listed to what I had to say. More

by renee_browne
Recommend Dealer
Yes
Employees Worked With
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Shepherd
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Dec 02, 2022 -

Stone Mountain Nissan responded

Hi, thank you so much for your positive comments about Stone Mountain Nissan! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

Dec 02, 2022 -

renee_browne responded

You are very welcome. Have a great day!

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