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Stone Mountain Nissan

Lilburn, GA

Overview
Employees
Reviews
Vehicles
4.5
2,576 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations. To respect your time. To market our products and services honestly. To employ a professional, well-trained and knowledgeable staff. To maintain a clean, comfortable and modern facility. To offer only products and services that meet your needs. To provide clear explanations of all pricing and paperwork. To deliver your vehicle clean with a full explanation of features. To treat you as a guest in your home.
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4275 US-78

Lilburn, GA

30047

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Showing 2,576 reviews

October 20, 2024

The new environment is awesome! and Great customer service. was top notch. Good good good. More

by turnerhill.jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Stone Mountain Nissan responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2024

Excellent customer service. They were so helpful in making this a smooth process. I love my new car! More

by WILEYPL89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quint Mason
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Oct 20, 2024 -

Stone Mountain Nissan responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 18, 2024

Max was very professional, attentive and kept me abreast of everything I was getting done to my car. Great job!!!!!! More

by TABIA35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macks in Service
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Oct 20, 2024 -

Stone Mountain Nissan responded

Hi, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

October 17, 2024

Busy but all good. Had to wait . The guys were nice and attentive so far More

by alexgcherk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
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Oct 19, 2024 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

October 17, 2024

I’ve spent about 5 hrs in store, not including driving, over three visits trying to get repairs completed on a car I just purchased that “had no issues” to be told they are just now started. Also I’m not s More

by LHENSON1848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ
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October 16, 2024

My car hesitated when trying to start. I took it in, explained my issue to my Service Manager, KG Ellsworth. He had it diagnosed. Called to tell me the issue. Got it fixed. It works perf More

by RKMOOREKELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG Ellsworth
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Oct 18, 2024 -

Stone Mountain Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Stone Mountain Nissan!

October 16, 2024

Chris did a great job providing updates. The entire staff was extra friendly as well. More

by CANDACERGILYARD320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Sesay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Stone Mountain Nissan responded

Hello, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 14, 2024

Exceptionnelle,sociale et accueillante société de vente de véhicules. Avec Nissan Stone Mountain,le client est vraiment ROI. More

by KIBRAHIMA54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrius Sullivan
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Oct 17, 2024 -

Stone Mountain Nissan responded

Hi, we're thrilled to hear about your wonderful experience with us. Here at Stone Mountain Nissan we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

October 14, 2024

Daron was very personable. He was able to get me in and out in a reasonable amount of time and make sure all of my questions were answered and Tony was able to finish the deal. More

by STSIMS88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daron Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Hicks
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Oct 17, 2024 -

Stone Mountain Nissan responded

Hi, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 13, 2024

3 hours for an oil change is unacceptable. I should have been advised ahead of time that my appointment time did not have any bearing on when I would receive timely service. If I had been told More

by Never Again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not rating any employee as the fault for this is with management
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