Stone Mountain Honda

I just purchased a new Honda from Carey Paul Honda of Conyers, GA on March 19, 2011. My experience couldn't have been better. I am a single mom and I know nothing about cars. Leo Atkinson was my sales Conyers, GA on March 19, 2011. My experience couldn't have been better. I am a single mom and I know nothing about cars. Leo Atkinson was my salesperson. He was kind and patient. He took the time to make certain that he answered all of my questions. I never felt pressured. And I got a fantastic price on a car that I love!! I was also extremely pleased with the amount I got for my trade-in. I highly recommed the dealership and Leo Atkinson!!! More

We have purchased four Hondas (civic, accord, element, CRV) in the past from Carey Paul Honda and along with this recent purchase of a 2002 used Civic EX all have been great experiences with the dealershi CRV) in the past from Carey Paul Honda and along with this recent purchase of a 2002 used Civic EX all have been great experiences with the dealership. This is why we are loyal repeat customers of Carey Paul Honda. The staff and salesmen we have worked with are professional, kind, service oriented, personable, and just make the car buying experience a pleasure. Friday, 03-18-11, we had the privilege of working with Joe Landreau. I would personally request Mr. Landreau as my salesman the next time we buy a Honda. He was superb in his presentation to us in that he was professional, personable, kind, and obviously very knowledgeable about the vehicle he sold us. We also had the pleasure to work with Mr. Basil Uqdah in finance. Mr. Uqdah was also excellent in his presentation showing professionalism, explained all the paperwork very clearly and answered all questions we presented. Mr. Uqdah made the finance application and finishing paperwork a very good experience. We appreciate all the people at Carey Paul Honda who have helped us with our Hondas over the past 15 years. More

I have been using this dealership for service for years. I drive a long way just for service as Carey Paul Honda takes excellent care of my car. The service personel is great. They care about the custom I drive a long way just for service as Carey Paul Honda takes excellent care of my car. The service personel is great. They care about the customer, which to me is very important. The way you are greeted is another plus. The waiting area is nice and clean. I have found all the employees to be caring and helpful. More

We visited several other dealerships before Carey Paul. We were pleased with the friendliness of the Carey Paul sales staff and their ability to find the car we wanted. They were more willing to work with We were pleased with the friendliness of the Carey Paul sales staff and their ability to find the car we wanted. They were more willing to work with us than any other dealership. We were also very satisfied with the price. The entire process was easy and there were no surprises when the car was delivered. We had a problem with the sunfoof and it was fixed immediately. More

purchased 2011 accord at carey paul 3 weeks ago. car spent most of that time in garage. finally washed car and discovered scatches on trim around window. Bought to attention of manager named dave, who spent most of that time in garage. finally washed car and discovered scatches on trim around window. Bought to attention of manager named dave, who did nothing except act like a jerk and suggested that i attempt to file warranty claim. two weeks earlier i spent 3 hours at dealership while several people including service dept tried to pair my cellphone to bluetooth feature of car. no one at dealership realized that not all phones are compatible with vehicle. i had to figure it out myself. will never purchase another vehicle from this dealership. prices are not that good either, check around before you buy there. More

I purchased a pre-owned 2000 Honda Accord on October 21, 2010. About six weeks later on December 9, the car left me and my two year old stranded on the side of the road 4 1/2 hours from home. I am a student 2010. About six weeks later on December 9, the car left me and my two year old stranded on the side of the road 4 1/2 hours from home. I am a student who attends school out of state and I purchased the car because Hondas are know for their reliabilty. Not the case with this car. After my parents went up to the dealership the only the only thing they were told was I bought the car "as-is". After doing some research I learned that this particular year and model had a recall on the transmission. After speaking to the GM, Mr. Higgins, he told me if I could get the car back to Georgia they would fix it(not for free) or give me a portion of my money back and try to get me in something else. I am a full-time student and neither I nor my parents have the money to get this car towed 400 plus miles. I feel that I was misled when I bought this car. No reasonable person would believe that this car has been serviced and put through a 145 point inspection(as they claim) and have such major mechanical issues such a short time later. I was even informed by Honda Customer Service that it seems "they were aware of the problem and misled me"(the Honda Customer Service Representatives words). As a young woman and a parent I can't express the feelings of fear and helplessness of being stuck on the side of the highway hours before dark, in 30 degree weather miles from any family or friends who could help. What does it say about a business who would knowingly sell someone are car with transmission issues? I went to Carey Paul based because several people I know have bought cars from here and have been pleased. I don't feel that I should be held financially accountable for towing or repairs because this was obviously a problem that should have been taking care of before the car was put on the lot. I would like for Carey Paul to prove that they have earned the reputation of being an excellent care dealership by fixing this issue in a timely matter for me but at this point I don't feel that this will happen. More

No one returns phone calls. It took over 2 weeks to resolve a minor problem ( getting another remote key), the salesman who was supposed to be available to me and agreed to meet me wasn't even in the b resolve a minor problem ( getting another remote key), the salesman who was supposed to be available to me and agreed to meet me wasn't even in the building when I arrived and did not answer his cell phone. I waited 2 hours to get the key and only the service dept guy bothered to apologise for the delay. When the General manager was notifed that his sales guys weren't returning phone calls, he did not even give us the courtesy of a personal call but we did FINALLY get a call from one of the sales men. More

I received nothing but courteous and efficient service from the minute I arrived at Carey Paul Honda. I was first met by Joe Stafford who I found out is a sales manager. I told him I wanted to trade in from the minute I arrived at Carey Paul Honda. I was first met by Joe Stafford who I found out is a sales manager. I told him I wanted to trade in my car for a new Honda and lower my payment. He told me no problem. He introduced me to Calvin who showed me a Honda Civic and explained everything about the vehicle. I highly recommend this dealership. They treated me with respect and they also gave me a great deal. Being a female I was concerned about being taken advantage of. Just before leaving with my new Civic the manager, Joe Stafford thanked me for my business and made sure everything was fine. More

Joe kept calling and working to make the deal. They didn't have the car on the lot but Brandon "looked in the computer" and found 10 slated for the Southeast. They ran my credit, started the paperwork didn't have the car on the lot but Brandon "looked in the computer" and found 10 slated for the Southeast. They ran my credit, started the paperwork and we all shook hands. Of course they made sure I signed off that I would make the deal. They were supposed to call the next day to say when the car would arrive. No call. I called the next day and behold it was there. Went to pick it up. Come to find out, they drove to another state to get it - had 450 miles on it, ding on the door. Joe told me it was that car or none. I told him I was agreeing to buy a new car, not one that had already been driven who knows how. He did not honor his part of the agreement. They did not attempt to find me my new car and gave me my car back after making the deal. Beware of multiple managers working your deal. But more important, their word and handshake is worthless. Very poor ethics and not trustworthy. More

Carey Paul Honda is by far the worst car dealer I have ever done business with. I purchased a used 2009 Honda Accord and realized when I got it home that it did not have floor mats, the owner's manual, a ever done business with. I purchased a used 2009 Honda Accord and realized when I got it home that it did not have floor mats, the owner's manual, and the second key. Every time I call the Sales Manager, Joe Stafford, he tells me that he will call me back within 10 minutes but never does. I have also left many voice messages and e-mail messages with Mr. Stafford and other Carey Paul Honda staff and have never received a response. It is not the missing items from the car that is the result of this poor review, but rather the complete lack of effort to return my calls and e-mails and blatent lies that they will "call you right back". Any dealer with such poor and rude customer service and pure disrespect of customers does not deserve to have customers. I will never touch foot in Carey Paul Honda again and advise everyone to do the same. More