Stone Mountain Honda

First of all when I came to get the work done on my car I asked for John and was told he would do the work and he did not. I was there to have a ECM that I brought flashed to my 2001 Honda Civic LX key. The asked for John and was told he would do the work and he did not. I was there to have a ECM that I brought flashed to my 2001 Honda Civic LX key. The one I had in would start but it took anywhere from 30 to 45 min to start and stay on. They wanted me to have a diagnostic test which cost $115.00. I told them I had already done it at another Honda dealer and they told me it was the ECM. When I told Derick this he said ok he felt better knowing Honda had done the test. They took the car back for service and when it was done and I was getting the paper to sign Derick wrote on my paper work recommend diagnostic. I said did it not start he said yes so I ask why he wrote that on the paperwork. He gave me no real answer. So I left Honda and got about 10 miles and the key light came on. I made it to my son house and the car shut off and would not start back. I call Honda to speak to Derick but got he answer machine, left a message and he did not return my call. So the next day I call to speak with a manager and in formed he of what had happen his answer was because it was a used part there was nothing he could do. I replied I got ten miles and the key light came on also the person I asked to do the work did not. He said I should have done the diagnostic test like it would have been done right if I had done that and that all their Technicain were good. But I told him I asked for John and if he was not going to do the work I should have been informed. He just said there was nothing he could do for me and said goodbye. To me that was not good customer service he could had offer to at least put my old EMC back since I could not get the car to stay started. So I am sending this letter not only to you but to the BBB, Fox 5, 2 and 11. Thank for the chance to let you know what happen. More

As a woman, I am highly disappointed that everytime that I go there for an OIL CHANGE, THEY FIND MORE THINGS WRONG WITH MY NEW CAR THAT I HAVE TO PAY FOR! When my husband takes my car in for an OIL CHANGE, I go there for an OIL CHANGE, THEY FIND MORE THINGS WRONG WITH MY NEW CAR THAT I HAVE TO PAY FOR! When my husband takes my car in for an OIL CHANGE, they find NOTHING ELSE WRONG More

They were the nicest team of people I have ever had the pleasure of working with in a car dealership. I was warmly greeted upon arrival, and no matter what I wanted to look at or drive, they were pleased pleasure of working with in a car dealership. I was warmly greeted upon arrival, and no matter what I wanted to look at or drive, they were pleased to be at my service. Korwin was knowledgeable and comfortable to be with. He has a great sense of humor. Joe, likewise, was easygoing, yet willing to sit and talk with me through the whole process of decision making and negotiating and purchasing. I left and went to another dealership. They called me the next day, but did not push me to return, merely thanked me from coming into their showroom. Had my experience not been as good as it was, I would have not purchased my vehicle from them. Good job, guys! More

Cleveland Morton made the "car buying process" as simple as possible! He was very professional and patient. He worked with me to meet the needs that I had financially. I will recommend Carey Pa as simple as possible! He was very professional and patient. He worked with me to meet the needs that I had financially. I will recommend Carey Paul Honda to all of my friends and family. More

Would recommend Carey Paul Honda and Cleveland Morton. Friendly, professional, helpful, and went the extra mile to make the car buying experience a great one with a quick turnaround. Friendly, professional, helpful, and went the extra mile to make the car buying experience a great one with a quick turnaround. More

The Carey Paul Team understands building a relationship with their customer is key. If the customer understands that purchasing a vehicle is a business transaction and the customer has done their homework, with their customer is key. If the customer understands that purchasing a vehicle is a business transaction and the customer has done their homework, the CPH Team welcomes the positive inter-action between CPH and the customer. An intelligent customer makes the process more rewarding and satisfying for both parties. CPH has demonstrated to this loyal customer, that they will take the extra step or two to make purchasing and/or leasing a Honda a most rewarding experience. More

Salesperson Cleveland Morton was the main reason I bought a Honda even though it was a bit more expensive than the other vehicles I looked at. He was responsive and sold the Honda vehicle without putting dow a Honda even though it was a bit more expensive than the other vehicles I looked at. He was responsive and sold the Honda vehicle without putting down the competition. More

Cleveland Morton and Paul in Finance exceeded our expectations and gave us a deal that was fair and reasonable for all parties involved. Cleveland established a rapport with my wife and I and did not expectations and gave us a deal that was fair and reasonable for all parties involved. Cleveland established a rapport with my wife and I and did not come with the typical sales pitches and jargon. I would highly recommend Cleveland, Paul, and Carey Paul Honda if you are in the market for a new Honda. More

Morton was so helpful, the dealer stayed open 1 and a half hours after they closed to sell me a new car. This is the second car I have bought from the dealer and will continue to purchase from them in t half hours after they closed to sell me a new car. This is the second car I have bought from the dealer and will continue to purchase from them in the future. I cannot comprehend how helpful and knowledgeable the staff was. More

I visited the dealership a few weeks earlier looking for a used Honda CRV but the model I wanted was not in stock. Paul kept in touch tirelessly over the weeks to check if I had found the car I wanted. He t a used Honda CRV but the model I wanted was not in stock. Paul kept in touch tirelessly over the weeks to check if I had found the car I wanted. He then invited me to look at a new model when Honda had a financing promotion on and since I had done my research he and Vernon did not waste much time in negotiating a decent deal with me. I walked away with a new car and they carried out the delivery promptly so I could drive it off the lot. I had offered to come back but they would not have it! Excellent customer service - a lot of patience by both of them in explaining the key features of the vehicle. I shall definitely recommend Paul Carey Honda in Snellville. More