Stone Mountain Honda

Poor Customer Service I went in for an oil change. I was the only car in service lane. I was there for five minutes or longer and no response from a service advisor. A seco I went in for an oil change. I was the only car in service lane. I was there for five minutes or longer and no response from a service advisor. A second car arrived followed by a third car. To my surprise the service advisors immediately went to these cars. One stated, I will be you after I help this customer. I left...I DO NOT SPEND MONEY WHERE I AM NOT VALUE AS A CUSTOMER. Dr. McKenzie More

Worst car deal EVER This has been the worse, most unprofessional and unethical car buying experience ever. So much so that it is not even a car buying experience since we This has been the worse, most unprofessional and unethical car buying experience ever. So much so that it is not even a car buying experience since we returned the so called new car. We bought a new Honda pilot from Carey Paul Honda and were promised that a certain amount would be our installment that would be deducted from our account in 4 weeks. After days and days of waiting for the payment information all we got was "don't worry we will get it done". When we went to meet their finance "genius" manager a week before the supposed payment he said the only way he could get an approval - which he apparently got 3 weeks ago on the day of sale - and the only way we will keep our car was to agree to either put both me and my husband on the loan or increase our monthly payment by over $60/month and reduce the loan term by 10 months... And obviously since we couldn't do it.. They gave us our traded car back and were humiliating enough to not even let us take the car back and get everything out to hand it over. From the moment we said we won't agree to your terms all we heard was no we can't, no that's not possible, no no no.. The sales team is exceptionally good but the finance guy will suck the fun and respect out of the whole deal. If you respect yourself as a customer and have dignity and don't want to be ran over like a dumb person DONT GO TO THIS DEALSERHIP!!! More

Thank you Louis and Mark! I experienced the best customer service ever at Carey Paul Honda. Thank you Louis I am in love with my 2014 Honda accord ex! I walked out with a big s I experienced the best customer service ever at Carey Paul Honda. Thank you Louis I am in love with my 2014 Honda accord ex! I walked out with a big smile like he said I would. And thanks to Mark for explaining all of the paper work. More

Five Star Customer Service I have been dealing with this dealership for the past 2 years. I was looking to purchase my first vehicle! They were prompt in getting back to me and I have been dealing with this dealership for the past 2 years. I was looking to purchase my first vehicle! They were prompt in getting back to me and was soooooo awesome at trying to satisfy my needs. I did not buy a vehicle during my first interaction because of personal things that came up, but the gentlemen that was assisting me sympathized with me and said he would get back to me in a couple months. He did! He has kept in contact with me since then. I know it's crazy that I have still not bought a vehicle but 2 years later, he is still checking in on me. Now someone may say he just wants the sale, but after a few months most places stop calling. The fact that he called after so long just shows how much they care about their customers at Carey Paul Honda!! When I am ready to by a car, this is the first place I will go. You guys keep up the great work!! I am truly taken back by the customer service that I have received. More

This dealership is very very unprofessional! For over a year and a half, we have been dealing with the bad trunk lift door on our 2009 Oddyssey coming down on us without any warning. The trunk does not st year and a half, we have been dealing with the bad trunk lift door on our 2009 Oddyssey coming down on us without any warning. The trunk does not stay up. The problem started 6 months after Carey Paul "fixed" the problem for us. I work 14 hours a day, 6 days a week, so I kept putting it off to fix. I finally ordered the parts and looked up how to fix them on YouTube. So, here is what I found. The parts which hold the trunk up are Upside Down!!! How the hell do you do that?? And I believe we paid over $300 to these idiots to have it fixed. On top of that, last week, we took our Oddyssey to have the oil change done and were told that there is a nail in the front tire. We were kinda surprised by that so took it to WalMart, and the technician said, "are you playing a joke on us?" Those were his exact words. There was no nail and nothing was wrong with any of the tires. In addition, they charge way too much and don't perform all the recommended services the manufacturer suggests. Stay clear of this dealership. Take your business to Gwinnett Place Honda or Mall of Georgia Honda. This dealership is a rip-off! More

Danny was great on the phone and made me very comfortable once I arrived at the dealership. It was an easy buying experience and I would recommend Carey Paul Honda to anyone in the market for a car. once I arrived at the dealership. It was an easy buying experience and I would recommend Carey Paul Honda to anyone in the market for a car. More

Took a Honda Accord LX there for a pre-sale check up. Car was running fine for days with no problems prior to taking it there. After the car was checked out and the check engine lights diagnosed, I left. A f was running fine for days with no problems prior to taking it there. After the car was checked out and the check engine lights diagnosed, I left. A few minutes later while I was driving, the car started skipping and bucking on and off (it's still doing it now). Called back to see if they accidentally left something out or didn't tighten something up, they claimed they didn't do any thing inappropriate and that the issues are related to the what was diagnosed from the check engine light. I cant prove they did anything wrong but it looks very suspicious to me. I WILL NEVER GO BACK THERE! More

They Lied me gave me the run around for 2 weeks and pulled my credit 13 times. I had to call Honda and get a case manager and am still waiting for my money pulled my credit 13 times. I had to call Honda and get a case manager and am still waiting for my money More

I searched for my new CRV among 15 dealers. Not a single dealer was as effecitve in responding to me as this dealership. John (internet sales) answered every one of my emails clearly and efficiently. He w dealer was as effecitve in responding to me as this dealership. John (internet sales) answered every one of my emails clearly and efficiently. He was amazingly patient. He made it clear he valued my business, but was at no time pushy. He helped get me a great deal. When I came into finally meet John, he had everything ready. There were no hidden gimmicks, no tricky upsales. He represented the process with great integrity. He answered all of my numerous questions and make the process painless. I was wary of going into the finance part, but I need not be as yet another great representative of the company, Matt, proved to be the best finance office manager I have ever deal with. I read every single bit of the paperwork, but we still flew through it because he was amazingly efficient, knowledgable and personable. I got a great rate, and thorough explanation and assistance. I hate paying doc fees, but the service was so great it took the sting away. The customer service manager also introduced herself to make sure I was satisfied. I came an hour away to go to this dealership, and I would make the trip again. This was probably the 10th new car I have every bought and it was without a doubt the best experience I have ever had in buying a new car. This is a true class act organization from top to bottom. Do not hesitate asking for John Bell and Matt for finance and you will be pleased. More

I started working with Lynda (internet sales), who was incredibly friendly and helpful. Although their price was originally the highest of all the dealerships I contacted online, the manager (David) ended incredibly friendly and helpful. Although their price was originally the highest of all the dealerships I contacted online, the manager (David) ended up matching the best price I had negotiated elsewhere, and I was very happy to buy from Carey Paul. They sold me a fantastic car (Honda Fit), at a fantastic price, from a dealership with fantastic customer service (such as great staff and free first two years of maintenance!). When I went to pick up the car, Ron took me on a fun test drive, and he made all the paperwork as painless as humanly possible. I couldn't be more pleased with the whole experience, and I'd recommend Carey Paul to everyone. More