Stone Mountain Honda

My wife and I felt that the sales team and management really took advantage of us today with dishonesty. In particular, sales team member Key Brown repeatedly told my wife she could get a car at a speci really took advantage of us today with dishonesty. In particular, sales team member Key Brown repeatedly told my wife she could get a car at a specific out-the-door price, that she had repeatedly got her manager's (Larry Bass) approval, but that we had to come in today to get the car at this price. My wife made the 1 hour drive on her off day from work and left our 10-month year old with me, and it was a classic bait-and-switch. Key said the actually price was $10,000 more than what she had previously said was the out the door cost. Shameful. When I called Larry Bass afterwards, he was unapologetic for wasting our time, unaccountable for his staffer's incompetence, and even tried to gaslight my wife's account of the situation even though we had it in text message. We would have been understanding if he had shown some grace for the situation, instead he was borderline rude and offered no way to rectify the situation. I would recommend to others not to use this place for a potential scam like we had, but if you must, i would avoid Key Brown and anyone else that is under Larry Bass's supervision . More

Update: a year later with my car and i’ve gotten a flat tire, current 7:51am, called the service team & after waited 12mins for someone to pickup the phone I was rudely told that they could not do anything tire, current 7:51am, called the service team & after waited 12mins for someone to pickup the phone I was rudely told that they could not do anything & that I would have to wait until 9am for the sales team to come in…. Now what the xxxx does the sales team have to do with my flat tire? My biggest mistake would be purchasing this vehicle.. it was a used toyota 2019… should’ve known better & purchased from toyota right down the street.. save your money, the customer service here is trash. Shoutout to the service guy who answered and took a huge sigh on the phone when he initially picked up… i understand people have bad days but we need to know when & where to express that energy. Note: Dont sign up for extended warranty… especially if you have to be somewhere at 9am & the SALES TEAM does not arrive until 9am… imagine needing a service but the sales team needs to be present for it… xxx is this. Lucky i cant leave 0 stars. More

The people I worked with were nice enough, but it's old school tactics at this dealership. They were focused on payments instead of how much the car costs even when I told them I might not even finance i school tactics at this dealership. They were focused on payments instead of how much the car costs even when I told them I might not even finance it. There's an inventory shortage so I knew I wasn't getting much of a deal, but not only did I pay over MSRP, but they had $2k+ worth of add ons I didn't want they forced me to take. I was also told one interest rate when I was in the showroom and it was a full point higher when I went back to F&I. I had driven an hour to get the car I wanted so did the deal and just refinanced out of the crappy loan, but I sure wouldn't recommend this place to anyone that cared about how much they pay for the car they want. More

Terrible service, bought a car 3 wks ago and it had a recall, went to get it fixed & they had the car smelling like gas recall, went to get it fixed & they had the car smelling like gas More

absolutely do not come to Carey Paul Honda in Snellville. We went in to buy a Nissan Rogue S listed in the high 18,000s. We test drove it, got ready to buy it, “financial manager” comes back and says there a We went in to buy a Nissan Rogue S listed in the high 18,000s. We test drove it, got ready to buy it, “financial manager” comes back and says there are now an additional 7,000 dollars in fees, including fixing it up to sell it, which were not included in the online price. Final price: almost exactly 26,000 dollars. We didn’t buy it, but if you’re into scams come on down and get any car you want with 7000 bucks added on!! More

I had a great experience working with Lee Stokes and William Cade . I came in to ask some questions about my current vehicle, Honda Accord, and walked out with a new CR-V. They were very knowledgeable, William Cade . I came in to ask some questions about my current vehicle, Honda Accord, and walked out with a new CR-V. They were very knowledgeable, professional, and friendly throughout the whole process of the transaction. I would definitely recommend you go see them. See y’all again next year 😀 - Rafael Bell (2021) More

This dealership is a class act from one end to the other! Lee Stokes took such good care of us my wife and I both bought cars there on the same day. We'll be back! Thanks Lee. Lee Stokes took such good care of us my wife and I both bought cars there on the same day. We'll be back! Thanks Lee. More