Stone Mountain Honda

Brought my 2019 Ridgeline in for “emissions system problem” message on dashboard. The dealership Carey Paul Honda became Stone Mountain Honda during the service. My service advisor was let go/ quit du problem” message on dashboard. The dealership Carey Paul Honda became Stone Mountain Honda during the service. My service advisor was let go/ quit during the service and no one relayed that information to me. Took 7 days for repairs and an exorbitant amount of money for a vehicle that was purchased at this dealership and all services were performed there. Mrs. Pat Shabazz was the only person that tried to assist me during this process. Jeff Hendricks , service manager did not even call me back. Poor experience. I will not support or spend any money with the company! More

Brought my car in for a set of new tires and rear brakes. I always take pleasure in keeping my car clean and spotless. My car was returned to me with black smut all over the tires and rims. But, that I could I always take pleasure in keeping my car clean and spotless. My car was returned to me with black smut all over the tires and rims. But, that I could clean I thought… a closer look turns out they had scratched multiple rims and one run had 2 chips to it like they had been hit with a tool of some sort in the process of completing the service. I addressed this before l acing calling the advisor Ruddy back out to look at my findings. He went back inside to supposedly notify the service manager. It took him so long to come back, I went back inside myself. At this point I’m told the manager was with a customer and he’d view their cameras to see what happened when he “gets a chance”. Now I’m upset because this is not a simple curb rags but a nice size chunk in my rim. After seeing my frustration Ruddy then tells me the service manager is not on the premises and that he’d cal me later after he returns. Which was a lie bc he-Ruddy and another associate had already told me he was with someone. The assistant manager then comes out to basically tell me the chip was already there and was a rock chip. The size and depth of the chip was not even consistent with a rock flying and hit a rim. It was done by a mechanical tool. The next day Ruddy calls to tell me they will have their rim repair guy take a look and assess the damage and call me back to bring the car in. Obviously admitting they did the damage! A week passes he never calls back so I call him. He again says let me get back with my manager and I’ll call you back within the hour. Ok fine. Here it is 3 days later and I have not heard from anyone! I tried to give the time to correct the issue before writing a review but they continue to drop the ball. I will not be returning or will I ever recommend this Carey Paul Honda to anyone! I have spent THOUSANDS of dollars with them for this type of service. Not to mention on two occasions they were supposed to rotate my tires and lasted the service but didn’t complete the rotation. I knew this because one of my tires had a distinct white mark on the inside and I used that as a marker to check each time. They’ve hired some new kids to work on servicing our cars and all they do is horseplay while customers are waiting 4 hours for simple services. Carey Paul Honda just lost a 5 time Honda owner’s business and about to be 6 with the purchase of my graduating sons new Honda we are in the market for. Then on top of that, they intentionally don’t send their service review email when there’s a problem. But, I’m submitting this review everywhere I can find, so that people will know not to come to here. Do better!!! More

Do not leave a deposit for any vehicle. They will just keep your money and you will never receive the vehicle. We are a military family located 2 hours from this dealership. I saw they ha They will just keep your money and you will never receive the vehicle. We are a military family located 2 hours from this dealership. I saw they had an odyssey I wanted so we decided to make the trip. When we got there they said they didn't have the vehicle listed on their site. But they could quickly get one. Left a deposit of $1000, which I understood for the trouble, and we came back home. I called them a couple days later and the salesman I was dealing with said they could not with another dealership but I could order an odyssey. Would take about a month or 2 to get there! I told him no thank you. I would just like my deposit back this was not what we had discussed. He said yes no problem. I will tell the sales manager. Sales manager Todd M called me back and said give me a couple of days. We are working with another dealer. Do not worry. I told him I was being ghosted and people were not returning my calls. He said he would "personally" call me back and let me know in a few days. It has now been 2 weeks and I have not received any calls. I did not want to escalate this and make bad reviews. But their bad communication skills and level of deception have left me no choice. It is a shame that this is the treatment my husband, an active duty soldier, is getting. If they had been more transparent and HONEST. I would have possibly continued to work with them. But they keep ignoring my calls and lying. Do not believe their website. The cars are not there. More

We bought a 2022 Honda Passport. We love it! I highly recommend asking for Nick Brown. He's honest, down to earth, and very knowledgeable. No pressure and very patient with this olde We love it! I highly recommend asking for Nick Brown. He's honest, down to earth, and very knowledgeable. No pressure and very patient with this older couple. Thank you, Nick. Daryl and Bernard were also a pleasure to deal with. Great place!!!! More

Sales person pushed my husband to buy maintenance plan and said it was 7 year/105k, but it turned out only 3 year/37.5k plan. We lost a lot of money on the plan. We contacted them several times, no one tr and said it was 7 year/105k, but it turned out only 3 year/37.5k plan. We lost a lot of money on the plan. We contacted them several times, no one tried to help. More

****ABSOLUTE WASTE OF TIME / HORRIBLE CUSTOMER SERVICE**** On May 6, 2023, I contacted Carey Paul Honda about a Honda Civic they had advertised for sale. I spoke with "Isaiah". I explained to Is SERVICE**** On May 6, 2023, I contacted Carey Paul Honda about a Honda Civic they had advertised for sale. I spoke with "Isaiah". I explained to Isaiah that I wanted to come out and see the vehicle in person. I also explained that it would take me over an hour to drive to their location, so I needed confirmation that the vehicle was in stock and present on the lot. Isaiah checked, and told me that the vehicle was available, and would be there when I arrived. About 25 minutes into my drive, I received a call from "Shay" who stated that she was confirming that i was coming to see the Honda Civic so they could pull it around and have it ready when I arrived. I told Shay that I was about 30 minutes away. When I arrived at Carey Paul Honda, I went inside and was introduced to Isaiah. I was escorted to his desk, where i waited...and waited.. Finally, Isaiah returned and said, "I'm sorry, that car is not here. Its being used as a loaner car, and it"s been assigned to a customer..." What? WHAT? WHATTT? I was furious. I spoke with the manager on duty, "Larry" who told me that I could wait and they'd call the customer and have them return the car. WHAT??? After wasting my time, these guys actually thought I'd give them even more time?? WHY would you list a car for sale that is being actively used as a loner car? This makes no sense. I left the location. Minutes later while on my drive home, I received a call from another salesperson that said, "Hi, we are still waiting on you to arrive to see the Honda..." WHAT? I explained to him that I'd already been there and that I was not going to return. Shay was also on the line (they had me on speakerphone) and she continued to talk over me as I was trying to explain the situation. This was extremely frustrating and I threatened several times to end the call. Shay was adamant that they had 2 other vehicles that they wanted to show me and that the car I wanted was actually there. This was a total hot mess. Of course, I refused to return and ended the call. In conclusion, the people at Carey Paul Honda have absolutely no clue as to what they are doing. The customer service is at the level of what you'd expect from a hungry lion in the wild. These people wasted my time and did so with absolutely no regard. This is a dealership, not a "buy here / pay here" lot. There is an expectation of a higher level of service when you go there. Not only did the staff at Carey Paul Honda miss the mark and waste time that I can never get back, but they added insult to injury when they called me after I'd left the dealership and I had to deal with a very unprofessional, rude, and unapologetic "Shay" who identified herself as a supervisor. Not only am I not buying a car from Carey Paul Honda, I'm never buying a Honda at all.. Let's see what Toyota has to offer... My advice to you: FIND ANOTHER DEALERSHIP WHO KNOWS HOW TO SELL CARS... More