Stone Mountain Honda

Do not leave a deposit for any vehicle. They will just keep your money and you will never receive the vehicle. We are a military family located 2 hours from this dealership. I saw they ha They will just keep your money and you will never receive the vehicle. We are a military family located 2 hours from this dealership. I saw they had an odyssey I wanted so we decided to make the trip. When we got there they said they didn't have the vehicle listed on their site. But they could quickly get one. Left a deposit of $1000, which I understood for the trouble, and we came back home. I called them a couple days later and the salesman I was dealing with said they could not with another dealership but I could order an odyssey. Would take about a month or 2 to get there! I told him no thank you. I would just like my deposit back this was not what we had discussed. He said yes no problem. I will tell the sales manager. Sales manager Todd M called me back and said give me a couple of days. We are working with another dealer. Do not worry. I told him I was being ghosted and people were not returning my calls. He said he would "personally" call me back and let me know in a few days. It has now been 2 weeks and I have not received any calls. I did not want to escalate this and make bad reviews. But their bad communication skills and level of deception have left me no choice. It is a shame that this is the treatment my husband, an active duty soldier, is getting. If they had been more transparent and HONEST. I would have possibly continued to work with them. But they keep ignoring my calls and lying. Do not believe their website. The cars are not there. More

We bought a 2022 Honda Passport. We love it! I highly recommend asking for Nick Brown. He's honest, down to earth, and very knowledgeable. No pressure and very patient with this olde We love it! I highly recommend asking for Nick Brown. He's honest, down to earth, and very knowledgeable. No pressure and very patient with this older couple. Thank you, Nick. Daryl and Bernard were also a pleasure to deal with. Great place!!!! More

Sales person pushed my husband to buy maintenance plan and said it was 7 year/105k, but it turned out only 3 year/37.5k plan. We lost a lot of money on the plan. We contacted them several times, no one tr and said it was 7 year/105k, but it turned out only 3 year/37.5k plan. We lost a lot of money on the plan. We contacted them several times, no one tried to help. More

****ABSOLUTE WASTE OF TIME / HORRIBLE CUSTOMER SERVICE**** On May 6, 2023, I contacted Carey Paul Honda about a Honda Civic they had advertised for sale. I spoke with "Isaiah". I explained to Is SERVICE**** On May 6, 2023, I contacted Carey Paul Honda about a Honda Civic they had advertised for sale. I spoke with "Isaiah". I explained to Isaiah that I wanted to come out and see the vehicle in person. I also explained that it would take me over an hour to drive to their location, so I needed confirmation that the vehicle was in stock and present on the lot. Isaiah checked, and told me that the vehicle was available, and would be there when I arrived. About 25 minutes into my drive, I received a call from "Shay" who stated that she was confirming that i was coming to see the Honda Civic so they could pull it around and have it ready when I arrived. I told Shay that I was about 30 minutes away. When I arrived at Carey Paul Honda, I went inside and was introduced to Isaiah. I was escorted to his desk, where i waited...and waited.. Finally, Isaiah returned and said, "I'm sorry, that car is not here. Its being used as a loaner car, and it"s been assigned to a customer..." What? WHAT? WHATTT? I was furious. I spoke with the manager on duty, "Larry" who told me that I could wait and they'd call the customer and have them return the car. WHAT??? After wasting my time, these guys actually thought I'd give them even more time?? WHY would you list a car for sale that is being actively used as a loner car? This makes no sense. I left the location. Minutes later while on my drive home, I received a call from another salesperson that said, "Hi, we are still waiting on you to arrive to see the Honda..." WHAT? I explained to him that I'd already been there and that I was not going to return. Shay was also on the line (they had me on speakerphone) and she continued to talk over me as I was trying to explain the situation. This was extremely frustrating and I threatened several times to end the call. Shay was adamant that they had 2 other vehicles that they wanted to show me and that the car I wanted was actually there. This was a total hot mess. Of course, I refused to return and ended the call. In conclusion, the people at Carey Paul Honda have absolutely no clue as to what they are doing. The customer service is at the level of what you'd expect from a hungry lion in the wild. These people wasted my time and did so with absolutely no regard. This is a dealership, not a "buy here / pay here" lot. There is an expectation of a higher level of service when you go there. Not only did the staff at Carey Paul Honda miss the mark and waste time that I can never get back, but they added insult to injury when they called me after I'd left the dealership and I had to deal with a very unprofessional, rude, and unapologetic "Shay" who identified herself as a supervisor. Not only am I not buying a car from Carey Paul Honda, I'm never buying a Honda at all.. Let's see what Toyota has to offer... My advice to you: FIND ANOTHER DEALERSHIP WHO KNOWS HOW TO SELL CARS... More

So many red flags we ignored and I’m so angry with myself. We ended up buying a 2021 Honda Accord LX. When we test drove the car the tire pressure light was on. I was told it would be diagnosed and fi myself. We ended up buying a 2021 Honda Accord LX. When we test drove the car the tire pressure light was on. I was told it would be diagnosed and fixed. I assume they just put air in the tire because the very next day the tire pressure light came back on. I was told the car was a nonsmoker car and that was a fat lie. I turned the heat on the next day and had the smell of cigarettes blasted in my face. The car now smells like cigarettes. I understand this is a used car but when you pay $35,000 you expect a little more. Again I understand that’s my bad I shoulda taken my money and gone elsewhere and found a 2022 new car. They literally kept us there all day so they could pressure us in. We were there for 8 hours. Financing part came and we had our own loan through the bank. We were offered .99% through Honda. Again I know we shouldn’t have left without having that exact percent but we were there all day and freaking exhausted. He said he’d call us Monday. We called and heard no answer and was told I would receive a call back. Finally got ahold of them Tuesday and we weren’t accepted into the program which I don’t understand how as our credit is great. They all just screwed us over. They have they’re money and they don’t care anymore. Still haven’t heard back about the tire pressure or the smell of smoke. More