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Stoler Lexus
Farmingdale, NY
1,420 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,420 reviews
June 09, 2020
Service Person Roseann Nason was fantastic, she was very customer centric and accommodating, She was able to turn an awkward initial encounter into a positive moment . I would come back because of her . Tha customer centric and accommodating, She was able to turn an awkward initial encounter into a positive moment . I would come back because of her . Thank you Roseann I also meet my Sales person Freddie , I wish him well. Regards, Frank Ayala More
by Franka933
Employees Worked With
Roseann Nason, Farhad Sachmechi
June 07, 2020
55,000 mile service, Took the car in immediately, the service employee was friendly, professional and got me in out in reasonable time. That's why I continue to come back Took the car in immediately, the service employee was friendly, professional and got me in out in reasonable time. That's why I continue to come back . More
by ssi24
Employees Worked With
roseann
June 06, 2020
Andrea Tocante At 110 Lexus made my car buying experience wonderful . She went above and beyond & took her time explaining every last detail . Her knowledge & kindness is greatly appreciated . I will high wonderful . She went above and beyond & took her time explaining every last detail . Her knowledge & kindness is greatly appreciated . I will highly recommend her to anyone I know . Thank you !! More
by Jillia831
Employees Worked With
Andrea Tocante
June 05, 2020
Used Car Extended Warranty Scam I purchased a 100K used car extended warranty and signed a contract stating so. The entire conversation was 100k warranty etc and I reviewed my contr I purchased a 100K used car extended warranty and signed a contract stating so. The entire conversation was 100k warranty etc and I reviewed my contract before signing it. When reviewing my paperwork, 4 months later, I see a pamphlet about Toyota Warranty and on the cover it says 75k warranty. I called Atlantic Lexus and the person I spoke to looked it up on the computer and assured me that I purchased a 100k warranty and directed me to where I can see that on my signed contract which I did see. I called Toyota Warranty number to verify and they told me I had a 75k warranty. They put me on hold to discuss with the dealer and when the rep returned he said that the person at Atlantic Lexus entered the wrong code - he entered Q77 instead of G77. The Toyota rep said that the lexus dealer needed to "flat cancel in error" and reissue my warranty with the correct code. I went to Atlantic LExus to straighten it out and the manager said that he needed to talk to someone else that wasnt in that day and to call back tomorrow. He said he needs to "find out which document was printed out in error". So, after shuffling me around, and giving me incorrect information about my warranty they want me to call them back. Customer service seems to be terrible, I plan on having my lawyer call them back. More
by Compuser38
Employees Worked With
I do not know the names of the people I spoke with.
June 04, 2020
Always a bulb issue So I thought I give the dealer one more shot, took my car for an oil change and inspection on 6/3/2020. Guess what again some bulbs are out. Amazing h So I thought I give the dealer one more shot, took my car for an oil change and inspection on 6/3/2020. Guess what again some bulbs are out. Amazing how they are out after I just checked them fore I brought the car in, since this seems to be an ongoing issue whenever I bring my car to Atlantic Lexus. The two bulbs cost $49.99 to change, and if I don’t change the bulbs I can’t get my inspection done. JUST AMAZING at what they charge to change bulbs, time to take my service someone where else. Warning to any other customers, this is not the first time I had an issue with this location, horrible customer service. They are looking to sucker people in and over charge!! More
by nmasih
Employees Worked With
John S.
June 03, 2020
Atlantic Sevice Department Excellent experience yesterday at the Allantic Lexus Dealership. Probably wouldn't have gone there with this Covid-19 situation. But they assured me Excellent experience yesterday at the Allantic Lexus Dealership. Probably wouldn't have gone there with this Covid-19 situation. But they assured me of all the safety measures they were taking. total social distancing. No direct interaction with any of the service people. They had me in an out in just over 1 hour. Thank you Atlantic Lexus More
by wwellner
Employees Worked With
MIke Balletta
June 01, 2020
Always have excellent experience at Atlantic Lexus. Everyone is polite and helpful and willing to please. Brought our lioaner back after recall Pat helped us. Always pleasant and informative Thank u Everyone is polite and helpful and willing to please. Brought our lioaner back after recall Pat helped us. Always pleasant and informative Thank u for your service More
by Jgmallor
Employees Worked With
Pat michael
May 30, 2020
Roseann was truly amazing. Brought my car in for service and she explained everything to me that needed to be done and when I need to bring my car in next! and she explained everything to me that needed to be done and when I need to bring my car in next! More
by maggiemiecz
Employees Worked With
Roseann Nelson
May 28, 2020
I had a great experience at Atlantic Lexus Of 110. Denise San Martin went above and beyond to make sure my purchasing process went smoothly. Would highly recommend Atlantic Lexus and Denise to family /frien San Martin went above and beyond to make sure my purchasing process went smoothly. Would highly recommend Atlantic Lexus and Denise to family /friends . More
by Lor1mac
Employees Worked With
Denise San Martin
