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Stoler Lexus
Farmingdale, NY
1,421 Reviews
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February 09, 2015
Rene Hartman a brilliant sale person. I Am very frank and straight shooter, If it was not because of Rene Hartman, I was not going to Lexus of Massapequa all the way from Great Neck to lo I Am very frank and straight shooter, If it was not because of Rene Hartman, I was not going to Lexus of Massapequa all the way from Great Neck to look at a car. When I called and made an inquire to talk to a sale person, the operator put him on line. His voice and the way he presented himself on telephone gave me a confidence to go and see him. I been leasing Lexus for many years from Glen Cove, but Rene made me an offer which I could not refused . He knows how to connect , not pushy, no sale speech, straight to point and his question was what do I want to pay . He know already the LS 460 L is what I am driving and he knew what i want and had some idea what was my bottom line , no if, no but and he talk to his manager and deal was done, next day when i brought my wife to choose the color . He took care of me like I am a member of his family and past few days had called me to find if there is any think need to be taking care of .I really really enjoyed to lease my car from him . I am glad I made the call and I was lucky Rene took my call. LONG LEAVE RENE and good luck at your new position . More
by beekar 708
Employees Worked With
Rene Hartman
February 08, 2015
Uninformed and Misleading I purchased an NX 200t from this dealership. It was clear that the salesperson was not up to speed on this new model. During the sales process I had t I purchased an NX 200t from this dealership. It was clear that the salesperson was not up to speed on this new model. During the sales process I had told him that a remote start was a requirement for me. He did not know if the vehicle had this option. He then went and checked and came back and told me that it does have this option and that it is an app. I never heard of a remote start app but accepted his answer and moved on and eventually bought the vehicle. A week later I discover that the remote start app is actually based on and bundled with the Lexus Enform App Suite which is a SUBSCRIPTION service. Not once did the salesperson share this information. Imagine having to shell out hundreds of dollars a year to be able to remote start your vehicle? So now I'm in the position where if I want to continue to use the remote past the first complimentary year, I have to shell out $300 or so dollars for this feature. Again, I was never told this ahead of time. Once I discovered this, I called my salesperson and he couldn't understand what my issue was so I actually drove down there to explain it to him. After a few minutes of trying to explain this simple concept he understood and admitted that he did not share this vital piece of information at which point he apologized but did not do anything to rectify the situation. I then called Lexus' customer satisfaction line. Long story short they said that the general manager would call me. After waiting three days I did not receive a call. I then called three times over the course of three days and finally received a call back from Chris. Chris and I spoke for a good 30 minutes or so and he repeatedly told me how important his customers were to him and that he wanted me to be happy. We even discussed Rene's mistake and he admitted that Rene made a mistake. After much negotiation he told me they could install a remote start for me for "below cost" at $500 from retail price of $1,000 (which I shopped around and found for $275 installed at third party locations). So basically Chris was asking me to pay $500 more for a mistake his salesperson made (and acknowledged by both himself and the salesperson). My next step was to call Lexus customer service again. After another 30 minutes on the phone they told me they would call the dealership back. Two days later I receive a phone call back from Lexus customer service. Lexus customer service tells me that Chris and Rene now denied not telling me that the remote required a subscription service. Basically, they lied to Lexus customer service. Beware of this dealership. To summarize my experience here: 1-Uninformed sales person who failed to provide me all the details of a feature that was important to me, specifically, that it was a paid subscription and that if I wanted remote start after the first year, I would have to pay year after year. 2-A "manager" who thought a good compromise was for me to pay almost double what I can get from a third party for the remote start (the one on the key instead of the app) for this feature. 3-Two people from the dealership admitting to me they made a mistake then lying to the Lexus customer service manager and telling her they never said this. How is this treating your customer's like "Guests in Your Home"? One last tidbit. The remote start app, at least for me, only works about 50% of the time. I had called several times to complain and they eventually gave me a second year of the subscription service for free. More
by Lexus in LI
Employees Worked With
Rene Hartman, Rene Hartman
February 08, 2015
SPEECHLESS !!!!!!!! Shanelle, This experience has been the BEST ever. I've been to three dealerships and they all fall waaaaaay short in comparison to these guys. I neve Shanelle, This experience has been the BEST ever. I've been to three dealerships and they all fall waaaaaay short in comparison to these guys. I never made a purchase and left totally satisfied. The most important thing Is peace of mind. It felt like family. The customer service, honesty, warmth and last but not least, NO TRICKS. A huge thanks to Renee he is ammmmmaaaazing, Kevin, who is awwwwsome and Mr. Blaise who is wonderful. Thanks much!!!!! Your customer for life, Shanelle More
by Shani
Employees Worked With
Renee, Kevin, Blaise Curci
February 05, 2015
Lexus of Massapequa is Amazing I had such a great experience at Lexus of Massapequa. Everyone I met was welcoming and friendly. They were fun and made buying a new car a fantastic e I had such a great experience at Lexus of Massapequa. Everyone I met was welcoming and friendly. They were fun and made buying a new car a fantastic experience. I would recommend Lexus of Massapequa to anyone looking for a new car. More
by Desiree
Employees Worked With
Corey was also a great guy!, Farhad Sachmechi, Blaise Curci
February 05, 2015
First Time Leas! 2015 ES300H Since my 2000 Lexus ES300 was feeling its age, I decided to go for a new one! After not being impressed with the online reviews that I saw for my loc Since my 2000 Lexus ES300 was feeling its age, I decided to go for a new one! After not being impressed with the online reviews that I saw for my local dealer, I decided to try this dealer. I was fortunate to be assigned Alex Quinteros, since he was not only knowledgeable, but spent hours with me, long past his out time! He also gave me his personal cell phone number and said that I could call him at any reasonable hour, if I had any question or problem. When we first set up a test drive, I asked him how do I start the car? He said that it was already running! That's how quiet it is!! Along with Alex, Steve Puleo, the finance manager, was a big help and effortlessly walked me through the financing. Unfortunately, Steve was killed, when he was struck by a vehicle while being a pedestrian. All in all, this was a pleasurable experience and demonstrated how solid personnel can make or break a dealership! When I bring the car back in to have the remote start installed, I will amend this review, which I am now doing! The service department is highly professional and my remote start installation proceeded with no problems, whatsoever. Eric Cabrera spent as much time as I needed to learn About the remote start, but he also answered all my other technical questions. More
by FiOS-Dave
Employees Worked With
Alex Quinteros, Eric Cabrera, Ashley. And I offer my condolences to the family of Steve Puleo.
January 28, 2015
excellent Bert was very proffessional and accomodating. Well informed and very timely responsive. I would highly recommend dealing with him to a friend. He wo Bert was very proffessional and accomodating. Well informed and very timely responsive. I would highly recommend dealing with him to a friend. He worked dilligently to get me what I wanted in a specific time fram. He executes with integrity and the dealership is very lucky to have him. More
by elanaharos
Employees Worked With
Bert Hall
January 24, 2015
2015 RX350 I purchased my 3rd RX350 from Marietta. Marietta has the experience and knowledge to get the job done any way she can. There is no BS with Marietta an I purchased my 3rd RX350 from Marietta. Marietta has the experience and knowledge to get the job done any way she can. There is no BS with Marietta and that is what I like about her. The dealership is only as good as its people. More
by bob
Employees Worked With
Marietta Ketcham, Salman Umar, Blaise Curci
January 24, 2015
The Best Experience in 17 Years I have been buying Lexus for the past 17 years. Tried Lexus of Massapequa for the first time and I will never go any where else. I got the car I wante I have been buying Lexus for the past 17 years. Tried Lexus of Massapequa for the first time and I will never go any where else. I got the car I wanted without haggling and a truly friendly professional experience. For the first time I felt that my salesman, Stewart and I were on the same side. Finance manger didn't try and hard sell me. It was all about me and my needs and wants rather than sell me to make a buck. My saleman, Stewart Schnissel was user friendly, took all the time needed to explain and reexplain the vehicle and its features. What was important to me was a priority to Stewart. I loved this dealership!!! More
by dccarrollesq
Employees Worked With
Stewart Schnissel, Larry Smath
January 12, 2015
My new Lexus ES350 We were most impressed with the Sales Consultant Marietta Ketcham and General Manager Michael Penta, as they helped us get the car we wanted at a very We were most impressed with the Sales Consultant Marietta Ketcham and General Manager Michael Penta, as they helped us get the car we wanted at a very competive price. The entire sales team provided us that warm fuzzy feeling that made the entire process most agreeable. More
by Rstricoff
Employees Worked With
Marietta Ketcham
January 12, 2015
Lexus of Massapequa--Consistently Professional I recently completed a lease on a new IS350 F Sport. This is my 3rd car from this dealership...their professionalism, knowledge,and customer support I recently completed a lease on a new IS350 F Sport. This is my 3rd car from this dealership...their professionalism, knowledge,and customer support have been outstanding over the years and it keeps me coming back! The entire staff is warm and welcoming. Larry Smath, Michael Penta, and my salesman Dave Parker were wonderful to work with. It is a pleasure coming back every few years to work with the staff. I always feel that I am in good hands and will be taken care of. Thanks again for all your help! PS--Love the car--awesome recommendation! More
by KM
Employees Worked With
David Parker
