Stoler Lexus

no pressure- very happy Dave Parker was very informative. He was kind and polite and not pushy- I LOVE THAT! My car is beautiful. Just waiting for some of the upgrades I o Dave Parker was very informative. He was kind and polite and not pushy- I LOVE THAT! My car is beautiful. Just waiting for some of the upgrades I ordered. I hope they are as great as the rest of the car! More

Excellent Customer Experience We came to Lexus of Massapequa unsure of whether or not we would be interested in either the RX. Stewart Schnissel welcomed us to the show room and w We came to Lexus of Massapequa unsure of whether or not we would be interested in either the RX. Stewart Schnissel welcomed us to the show room and went out of his way to give us a detailed explanation of the vehicle; features, safety, technology and more. Stewart continued to deliver outstanding customer service and patience as we went through the process of leasing our vehicle. Blaise continued the customer service experience seamlessly and helped us put all of the final details together. Two days later we were back to pick up our brand new RX 350, and Stewart was there with a big smile, encouraging us and explaining the "how-tos" of the initially intimidating technology of the RX. Shortly after this mini-lesson, we were on our way home with the RX. Hats off to Blaise and especially Stewart for showing us that we, the customers, matter and are important to Lexus of Massapequa. More

Best Lexus Dealer in the NYC metro area! This is our 3rd RX350 we've leased from Massapequa Lexus. Not only is the RX a great SUV, but the people at this dealer are great too- particularl This is our 3rd RX350 we've leased from Massapequa Lexus. Not only is the RX a great SUV, but the people at this dealer are great too- particularly Marietta Ketcham, Chris Mooney & Larry Smath. Each of them were professional, willing to work with us & crystal clear throughout the entire process of returning our vehicle & leasing a new one. We highly recommend seeing them if you're in the market for a new car. Many thanks to them for a very pleasant experience...Tracey & Tom H. More

Great experience buying a car I just picked up a new Lexus from this dealership. It was the most pleasant experience I have ever had buying a car. My salesman, Stew Schnissel, was I just picked up a new Lexus from this dealership. It was the most pleasant experience I have ever had buying a car. My salesman, Stew Schnissel, was polite, knowledgeable, friendly, and not 'pushy' at all. We went over every inch of the car and he new everything about it. He was able to give me sound reasons for buying a Lexus over any other brand. I highly recommend Stew to anybody that goes to this dealership. I then dealt with Manager Chris Moody. I had purchased 2 cars from Chris at the last dealership he worked at and found him to fair, honest, and great to deal with there also. I was very pleasantly surprised to see he had switched to this dealership. We worked out a great price without that high pressure sales pitch nonsense you normally get from dealers. I can honestly say that I got a great car at a fair price while dealing with 2 very pleasant gentlemen. I highly .recommend these men and this dealership to everybody More

Lexus of Massapequa The experience my mom and I had at Lexus was excellent. Ideally, buying a car is very stressful, but Mike Penta assisted us and we are more than satis The experience my mom and I had at Lexus was excellent. Ideally, buying a car is very stressful, but Mike Penta assisted us and we are more than satisfied with him and our new NX 200t! He gave us a beautiful car for a great price. We were amazed by how smoothly the process went. Mike was very kind and very professional, there was no back and forth bargaining whatsoever. He answered all of our questions/concerns and took care of everything for us which made the process a lot less stressful. Thank you Mike! We definitely recommend this dealership. More

EXCELLENT BUYING EXPERIENCE I have purchased 3 Lexus vehicles from Farhad (Fred) Sachmechi. He does and excellent job. I like the way he does business. The entire dealership from I have purchased 3 Lexus vehicles from Farhad (Fred) Sachmechi. He does and excellent job. I like the way he does business. The entire dealership from sales to service is very professional. More

Wish I would have read this salesperson's review before Had I read these reviews prior to my 1st visit, I would have refused to speak to this sales person. I have leased 3 cars from this dealership and m Had I read these reviews prior to my 1st visit, I would have refused to speak to this sales person. I have leased 3 cars from this dealership and my first 2 experiences were great, this last one was a disaster and I will never return to this dealership again. Even though the Sales Manager asked my salesperson to "treat me like family", he was the newest, most inexperienced, brain dead sales person I have ever dealt with and, I have bought/leased approximately 20 new cars in my driving years. He is not even listed on this website as a salesperson and I'm wondering if he is just there on a trial basis or on loan from another dealer that got rid of him. He knew NOTHING about the car, the features, the paperwork or anything except having me sign the paperwork. Even signing the paperwork was painful as I had to explain what some of the documents were to him or if I didn't know, he had to keep jumping up and running to his manager to ask. He was not forthcoming with information about what I was signing and I had to keep asking. I was being pressured to take the car on my first visit, even though I wanted the remote start installed first. They said that I could bring the car back to have it installed but I never heard of buying a product that wasn't complete with everything you wanted. We agreed on a day that I would pick up the car which was this past Friday. Once we got through all the signing, I discovered that they had mixed up my order and although I ordered the protective trim on the doors, it was not on the car. My salesperson told me that they came in too late and they wanted to deliver the car, I got a different story from the manager. The remote start was installed but again, the car was not complete. We agreed that I would bring the car back to the service center on Saturday and the trim would be installed which it was. My major gripe #10, and this is a big one, was that my salesperson did not even know that there was an app within the Lexus Enform suite that I could have used as a remote start for the car. After I had it installed and we were sitting in the car for the grueling last minute hookups, did I find out about the app from the person that was hooking me up to the emergency contact service. That was the last straw, if I could, I would have canceled the deal right then and there. Actually that was not the last straw, the only thing left to do was hook up my iPhone to the car............my salesperson had to call in someone else to do it because he couldn't. I finally drove the car away, annoyed but hoping that after Saturday's service center visit I would be done, wrong. On Sunday morning, there was 5" of snow on the car and around my house. I went to use the remote start the same way I always did and it did not work. My former '13 GS350 worked by pressing the remote key 4 times. I texted the manager and called the salesperson and of course the salesperson had to call me back because he had no answer for me. When he called me back it turns out that there was a change with the new remote and it worked differently. It finally worked. Also, I was told that I would get exactly the same extras that I had on my 2013 GS and I did not. I didn't get the heated steering wheel which, although not a major problem, it would have been nice to have it since I gave it up on my other car or at least told that it was not included on the new car. In summary, I have never written a review like this for any other purchase I have ever made, not only cars but other major appliances and houses!!! In the past, I always had good experiences at this Lexus dealership and service center. I still praise the service center but I will not return to this dealer or salesperson. It's very sad that this person was still allowed to remain at this dealer after the review I read from January. Hoping this helps to improve service to future customers. More

Lexus of Massapequa I had an excellent experience with Fred at Lexus. He answered all my questions and made my purchase of my new RX smooth and without problems. I would I had an excellent experience with Fred at Lexus. He answered all my questions and made my purchase of my new RX smooth and without problems. I would highly recommend this dealership. More

Lexus of Massapequa The experience we had at Lexus of Massapequa was top notch! We had none of the usual back and forth bargaining that we experienced in the past at oth The experience we had at Lexus of Massapequa was top notch! We had none of the usual back and forth bargaining that we experienced in the past at other dealerships (which is tiring after awhile). Instead we were treated by professsional, knowledgeable and experienced representatives of Lexus, and we quickly came to an agreement. This is my first Lexus - bought the new NX200t and absolutely love it. Thanks to all who we worked with on Valentine's Day, but a special thanks to Stewart Schnissel, our sales rep, who was with us every step of the way on our purchase. Thank you all. I'm happy to have joined the Lexus "family"! More

Good time at massagequa Lexus Had a wonderful experience at this dealership. They worked with me to come to a very comfortable monthly payment and I was very extremely happy . Lef Had a wonderful experience at this dealership. They worked with me to come to a very comfortable monthly payment and I was very extremely happy . Left with a beautiful GS 350 F Sport I would highly recommend this dealership and the gentleman that worked with me to anyone buying a new Lexus. (Rene Hartman) was my Salesman and a very good one at that More