Stokes Toyota Hilton Head

One star max and that is for the attendant that checked me in. I own a 2016 Highlander Hybrid. The day before I was to return north, my "Check Hybrid System" light came on. I brought it in when the serv me in. I own a 2016 Highlander Hybrid. The day before I was to return north, my "Check Hybrid System" light came on. I brought it in when the service department opened and 1-1/2 hours later, I was told by the service rep that they could not open my hood because the hood was rusted shut! They offered to fix it at an estimated cost of $802, but they couldn't get the part until the next day!! I asked for my keys and left. I check my fluid levels every week, so I knew there was no way the hood was rusted shut, so they must've broken the hood release. I drove the car 900 miles north and my mechanic they next day had the hood opened in less than 5 minutes using a wire through the grille. It cost me $430 to replace my hood release cable which Stokes had broken. Will never go there for service again! What a crock! They must think I'm an idiot telling me my hood was rusted shut! I was also told their certified service technician could not get the hood open in the 1-1/2 hours that I was there when my own mechanic knew how to open it in 5 minutes! More

Thanks to Hank on a wonderful experience. It’s been a stellar, not so typical experience. Go see Hank for your next vehicle It’s been a stellar, not so typical experience. Go see Hank for your next vehicle More

Awesome experience from moment of walking into the showroom to the end of my purchase. Andre and Zack were outstanding to work with. showroom to the end of my purchase. Andre and Zack were outstanding to work with. More

Kyle Hartman was such a great help. We were looking for a car that nobody else could find and his due diligence helped us find the exact car we wanted! We were looking for a car that nobody else could find and his due diligence helped us find the exact car we wanted! More

Ramon Diaz has helped us with several car purchases. All of which were a great experience. He is a gentleman, polite & easy to deal with. Love my RAV4. He is a keeper. Sue Ellsworth All of which were a great experience. He is a gentleman, polite & easy to deal with. Love my RAV4. He is a keeper. Sue Ellsworth More

Ramon Diaz was the best, very professional and didn’t pressure me at all. He is a great representative for Toyota. pressure me at all. He is a great representative for Toyota. More

Fantastic experience at this dealership, largely due to the amazing service provided by Jimmy Goss. His professionalism and attention to detail made the car buying process a breeze. Jimmy absolutely deserv the amazing service provided by Jimmy Goss. His professionalism and attention to detail made the car buying process a breeze. Jimmy absolutely deserves a 5-star rating for his exceptional customer service. Highly recommended working with him! More

John Ventre was our Sales Rep, he definitely is a 5 Star. He was very patient w us and all our questions & requests. Definitely went the extra mile. Our vehicle we purchased did not have an owners manual whi He was very patient w us and all our questions & requests. Definitely went the extra mile. Our vehicle we purchased did not have an owners manual which he phoned the previous owner & secured. More

Clay McCarter was our sales representative go to. He worked with us for several months as we were so undecided. He was informative, knowledgeable, and didn't give up on us. We purchased a RAV4 He worked with us for several months as we were so undecided. He was informative, knowledgeable, and didn't give up on us. We purchased a RAV4 2024 and we couldn't - wouldn't - have done it without him. We really liked him and would work with him again in the future. More

Large selection of new vehicles. Easy purchase process with out dealer up charge. Hank Girdley our salesperson was friendly , helpful and knowledgeable. Easy purchase process with out dealer up charge. Hank Girdley our salesperson was friendly , helpful and knowledgeable. More