Stokes Toyota Hilton Head
Bluffton, SC
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Great dealer to work with from Brette Reed in Sales to Tom Farabaugh as GM. They ensure that your experience is great. Bill Bowler as the Sales Manager is also a great guy. They all go above an beyond to Tom Farabaugh as GM. They ensure that your experience is great. Bill Bowler as the Sales Manager is also a great guy. They all go above an beyond to make for a positive sales experience. I have used their service department and they are always courteous and professional. This is a GREAT dealership. More
I ranked this survey with the highest ratings because my experience really was superior. I had been to another dealership and until I worked with Loan and the company, I was not aware of the poor service I experience really was superior. I had been to another dealership and until I worked with Loan and the company, I was not aware of the poor service I was being offered there. Loan's professional expertise was part of a clear and transparent transaction and I feel that I was given an extremely good deal on a very fine truck......better than I expected. Thank you to your entire dealership. More
We were not sure what model and options we wanted. Shawn, our salesman, was very knowledgeable in the various models, price structure and option packages and spent considerable time with us. He understood ou our salesman, was very knowledgeable in the various models, price structure and option packages and spent considerable time with us. He understood our desires, found the car we wanted, and put together a great deal. More
I had a great experience! Went to many dealerships, but felt well taken care of by Robert! I knew what I wanted and Robert made it happen! Would definately see him again and would recommend him to anyone felt well taken care of by Robert! I knew what I wanted and Robert made it happen! Would definately see him again and would recommend him to anyone in the area looking for a new or used car! He took care of all of the little things I wanted changed to make the deal! More
Attentiveness / responsiveness! Completed anticipated Attentiveness / responsiveness! Completed anticipated service along with logical suggestions! Priced fairly! Answered my questions with satisfactio Attentiveness / responsiveness! Completed anticipated service along with logical suggestions! Priced fairly! Answered my questions with satisfaction! You feel cared for..not an interruption to their activity! I highly value My Landcruiser..They met my expectations! Jim More
It was a great experience. Tom Farabaugh is the best in the business. His knowledge of automobiles, ability to get me exactly what I want is top of the line. The service department has always been a plea the business. His knowledge of automobiles, ability to get me exactly what I want is top of the line. The service department has always been a pleasure. They delivered my car. They took care of the recalls without me even getting a notice. A "10" for sure. More
Ok, they were very nice at first. A bit pushy. But once I signed teh contract it was like they forgot about me. They messed up paper work. Didn't fix what I asked on a used car. Messed up a bunch of stuff on signed teh contract it was like they forgot about me. They messed up paper work. Didn't fix what I asked on a used car. Messed up a bunch of stuff on the certified part. Not a great experience. 6 months later, I am still trying to get it all sorted out. i don't have a copy of the road side assistance. In fact, my bank still needs the title. More
I recieved an immediate friendly greeting when I arrived I recieved an immediate friendly greeting when I arrived at the dealership. Everyone was friendly, & willing to help & direct us to the right person I recieved an immediate friendly greeting when I arrived at the dealership. Everyone was friendly, & willing to help & direct us to the right person right away when we walked through the door. The gentlemen who assisted us in the purchase of the Pickup were very knowledgable & helpful. They were willing to listen & help me work up a deal to fit my budget with this paticular vehicle. The price was pretty comparable to the bluebook value of the vehicle. Thanks to all who helped me purchase my pickup truck @ Stokes Brown Toyota of Bluffton. More
The car is great but the service and professionalism was horrible. They did not know about any of the scion accessories or prices. It took weeks to get my selected wheel covers put on. Then they made my pay horrible. They did not know about any of the scion accessories or prices. It took weeks to get my selected wheel covers put on. Then they made my payments start a week after I finally got the car. They kept messing up my paper work. They never called me back when I left messages to check on progress. They are just a bad car dealer. Never again. Never again. Never again. More