Stokes Toyota Hilton Head

I bought my new RAV4 from John Ventre. He was extremely polite, no pressure, and very knowledgeable about the RAV4. I love my car and I’d recommend him to anyone in the market. He was extremely polite, no pressure, and very knowledgeable about the RAV4. I love my car and I’d recommend him to anyone in the market. More

Dan Kral and the Stokes team went above and beyond to help us in a very unique situation. My wife and I wanted to end our lease and purchase a car instead, and Dan assisted us through every step of the p help us in a very unique situation. My wife and I wanted to end our lease and purchase a car instead, and Dan assisted us through every step of the process with absolute professionalism. Despite being TWO STATES AWAY from us, Dan completed everything, delivered the vehicle to us personally and provided a fresh pen for us to sign all the paperwork. We were truly impressed by this level of customer service, which is unmatched in our experience. More

I stopped in to check out the 2024 Highlander. Jimmy Goss was very helpful in figuring out which Highlander had the specs I was looking for and I left with my new 2024 Highlander that day. Jimmy Goss was very helpful in figuring out which Highlander had the specs I was looking for and I left with my new 2024 Highlander that day. More

Recently bought a "new" used Highlander from Stokes. John Ventre and Dan Kral were our sales people and we couldn't be more pleased with their attentiveness, knowledge and communication. Also had a good John Ventre and Dan Kral were our sales people and we couldn't be more pleased with their attentiveness, knowledge and communication. Also had a good experience with Tom "Cal" Calcaterra in Finance. Highly recommend this dealership for straightforward business transactions with a friendly staff. More

Excellent ent experience, from start to finish. Our sales person, Daniel, was knowledgeable, attentive, understanding and straight forward. Our finance gentleman was also very nice and on point wit Our sales person, Daniel, was knowledgeable, attentive, understanding and straight forward. Our finance gentleman was also very nice and on point with the loan we signed. We had a small hiccup with the vehicle we bought, but they took care of everything and we are most definitely happy customers! I will come back to them, without a doubt. More

John Ventre did an amazing job selling me my 2022 Toyota Highlander. He and his team made my experience at Stokes Toyota pleasant and my husband and I are glad to be a part of the Stokes Toyota family. The Highlander. He and his team made my experience at Stokes Toyota pleasant and my husband and I are glad to be a part of the Stokes Toyota family. The service department is very timely and we are pleased with its efficiency. More

The 5 star rating is for John Ventre who has the "patience of Job." We had not bought a car for 10 years, and John made us very comfortable with buying our 2024 Highlander. He patiently taught us "patience of Job." We had not bought a car for 10 years, and John made us very comfortable with buying our 2024 Highlander. He patiently taught us the "bells and whistles" of the new car's electronics. He was very kind. My husband is disabled, and John helped him settle into our new car. We recommend John very highly, 5 stars worth! Ellen and Jim Schlagel More

Initially I want to thank everyone I dealt with at Stokes Toyota, including Andre, Zack, and the finance man (who told me his name, which I forgot – Tom?). All were personable, competent, attentive, infor Toyota, including Andre, Zack, and the finance man (who told me his name, which I forgot – Tom?). All were personable, competent, attentive, informative and a real pleasure to deal with. I spoke mostly with Zack who spent as much time as needed to explain features and who was quite patient and helpful when I had difficulty accessing one of my accounts. This was my best car-buying experience and I’ve bought many vehicles, some from quite reputable dealers. I had contacted three other Toyota dealers and only Stokes was promptly, fully, and specifically forthcoming when presenting and documenting exactly what they were selling and charging. I was just as impressed by receiving a full tank of gas – when Toyota advertises providing six gallons. I still recall driving a new 1993 vehicle off a dealer’s lot and only then noticing a gas gauge on empty. Would I happily recommend that dealer? I did get a significantly lower offer from one other Toyota dealer, but it wasn’t genuine. I requested and was promised documents with matching VINs and itemized charges but never received a document identifying a specific vehicle. I was told to just make a $500.00 deposit over the phone and take their word they’d refund it upon request. I declined. Couldn't be happier that I did! More

One star max and that is for the attendant that checked me in. I own a 2016 Highlander Hybrid. The day before I was to return north, my "Check Hybrid System" light came on. I brought it in when the serv me in. I own a 2016 Highlander Hybrid. The day before I was to return north, my "Check Hybrid System" light came on. I brought it in when the service department opened and 1-1/2 hours later, I was told by the service rep that they could not open my hood because the hood was rusted shut! They offered to fix it at an estimated cost of $802, but they couldn't get the part until the next day!! I asked for my keys and left. I check my fluid levels every week, so I knew there was no way the hood was rusted shut, so they must've broken the hood release. I drove the car 900 miles north and my mechanic they next day had the hood opened in less than 5 minutes using a wire through the grille. It cost me $430 to replace my hood release cable which Stokes had broken. Will never go there for service again! What a crock! They must think I'm an idiot telling me my hood was rusted shut! I was also told their certified service technician could not get the hood open in the 1-1/2 hours that I was there when my own mechanic knew how to open it in 5 minutes! More

Thanks to Hank on a wonderful experience. It’s been a stellar, not so typical experience. Go see Hank for your next vehicle It’s been a stellar, not so typical experience. Go see Hank for your next vehicle More