Stokes Toyota Hilton Head

I bought a fairly basic used 2008 Prius. The car is fine. The service provided by Mr. Patrick Carroll has been outstanding. He contacted me a few times after the sale just to check and make sure ever fine. The service provided by Mr. Patrick Carroll has been outstanding. He contacted me a few times after the sale just to check and make sure everything was OK. I told him about a few concerns, including that I only received 1 remote door opener/key for the vehicle. He tried to get the 2nd one from the previous owners for me. When this was not successful, he arranged for me to get one at a dealership near my home, at no added cost to me. He has given me some great advice about the vehicle also. Compared to previous car salesmen, working with him is like the difference between DIY stock trading on ScottTrade versus having your own financial consultant. No car or person can be perfect every time, but these guys went the extra mile to make things right. I plan to buy my next vehicle from him. I highly recommend him and the dealership. More

Deciding to go to stokes brown in hilton head was by far the best choice! I looked for a used toyota 4 runner for several months and Paul Osborne and the others at Stokes Brown went beyond any other dealers the best choice! I looked for a used toyota 4 runner for several months and Paul Osborne and the others at Stokes Brown went beyond any other dealership to find me one that I was looking for! I visited dealerships in savannah, Beufort, and Augusta and no one else worked as hard as Paul to keep in touch and find me a vehicle I was looking for! Everyone is very friendly at stokes in hilton head and was not pushy about selling you a car. They wanted what you wanted just not another sell! Go see Paul if your looking to buy a car, you want be disappointed! More

Paul was fantastic. This was the most pleasant car buying experience I have had. There was no pressure to buy and Paul went out of his way to ensure I received the best deal and got exactly what I wa buying experience I have had. There was no pressure to buy and Paul went out of his way to ensure I received the best deal and got exactly what I wanted in a vehicle. I definitely recommend Paul and Stokes Brown Toyota to anyone who may be looking to purchase a vehicle. As a matter of fact, a freind went with me to look at cars and she was not planning on buying anything, but she was so pleased with my experience that she ended up purchasing a vehicle as well. More

I was not even planning on buying a vehicle myself. I went with a friend and ended up buying one too. Paul was extremely friendly and helpful and went above and beyond in my opinion. He even drove back went with a friend and ended up buying one too. Paul was extremely friendly and helpful and went above and beyond in my opinion. He even drove back to Georgia with me to pick up the car I was trading in. I am very pleased with my purchase and it is just what I have been wanting even though I did not think I was ready to buy. More

I went into the dealer with the information on the vehicle I wanted and the value of my trade in. As usual the sales rep had to go back and forth to the manager (very typical), this would be the one vehicle I wanted and the value of my trade in. As usual the sales rep had to go back and forth to the manager (very typical), this would be the one thing I would like changed, but it happens at all dealers. They were able to come to the price I wanted to pay. More

StokesBrown has provided 10 star service!! Correy, my salesman, was excellent and answered all questions, and helped me get a car that would work me myself and my dog Chester. We had to try several cars salesman, was excellent and answered all questions, and helped me get a car that would work me myself and my dog Chester. We had to try several cars until we got just the right one. Correy is king!! Everyone that I dealt with at Stokes Brown was polite, courteous, and went out of their way to ensure that I had everything I needed. I would highly recommend Stokes Brown. More

Paul went out of his way to give us a great deal on a 2011 Sienna XLE. We appreciated his non-pushy sales approach; had he been pushy, we would have left without buying a car. When we are ready to purcha 2011 Sienna XLE. We appreciated his non-pushy sales approach; had he been pushy, we would have left without buying a car. When we are ready to purchase another Toyota we will ask for Paul Osborne. The only negative comment we can make is... get rid of the chewing tobacco Paul... Jim & Mae McMichael Bluffton, SC More

Overall an excellent experience with this dealer. Understanding the dynamics of dealing with a different ownership structure for Toyota (Southeast Region) and the added costs within the region, we we Understanding the dynamics of dealing with a different ownership structure for Toyota (Southeast Region) and the added costs within the region, we were inclined to purchase our Toyota Sienna on one of our frequent visits to St. Louis. In the end, we were happy to be able to keep the sale local. Other than a few normal hiccups in communication along the way, our sales rep, Dale Woolsey, was very understanding and accommodating. We challenged him and Tom Farabaugh to find a new 2011 Sienna with just about everything on it and sell it as if it were a Camry. In our own search for inventory, there were few that fit the specifications and availability (by Mid June) either within the region or nationwide. They found the car and had it ready for sale as promised. We had already been taking our 97 Lexus to the service department at Stokes Brown and have been very pleased with the service. I would highly recommend this dealership to anyone looking to buy or service a Toyota. (For Bill B.): A couple of minor things to think about. During the period after closing the deal (ordering the car) but before the actual purchase (about a month), we received about a half dozen calls from the dealership asking if we were still interested in a 2010 Sienna (stemming back from discussion in August last year). Maybe a common database within the sales staff would have informed everyone about the customer history. The lead salesman would input status and whoever would make the call could check. As I say, not a big thing. At the closing, the customer is presented with several warranty and maintenance options. I would think this is complex enough to discuss prior to writing the check and signing the papers. I recognize this as a revenue source but even for experienced purchasers, it requires some thought. For example, some people have insurance policies which cover some of the towing, rental and maintenance in the Basic Service package. More

I had recently totaled my 2007 4-runner and really wanted another one just like it because I loved it and it had everything I wanted. Stopped in to look and told Shawn what I was looking for and he told me c another one just like it because I loved it and it had everything I wanted. Stopped in to look and told Shawn what I was looking for and he told me could have the next day. I really liked the 2010 but was not sure I could swing it. Called my husband and told him what Shawn had said and before I knew it I was signing papers. Shawn was a man of his word. He called me several times before I picked the 4-runner up because I wanted to get the DVD player installed so I would not have to come back due to work and getting to Bluffton. So my husband, my daughter and myself picked it up Friday and I absolutly love it. I have not had time to sit down and read up on how to use the features but I will. I have already given one of Shawn's cards to a friend of mine. More

On 6/21/10 i posted a review on this dealership without having all the information concerning the sale of a car to my grandson,after talking with my grandson he explained the situation and I now fully unde having all the information concerning the sale of a car to my grandson,after talking with my grandson he explained the situation and I now fully understand the circumstances surrounding the sale and I am apologizing for the negative review that I posted. Mr. Smith went above and beyond to make sure that my grandson was taken care of.He held my grandson's hand and walked him through the process.Thank you Stokes Brown and Mr. Will Smith for making this experience as painless as possible for him. I would recomend you and your dealersip to anyone in the area.Thank you Mr.Smith for the fatherly advice you gave him before he left the dealership.If anyone is ever in the area and looking for a deal stop by and see MR. Will Smith at Stokes Brown Toyota More