Stokes Toyota Hilton Head

Overall, I was pleased with the experience. Being that I live in Charleston and had to make the commute to Stokes Brown Toyota, it was not easy for me to make the trip. I was disappointed the first time I c live in Charleston and had to make the commute to Stokes Brown Toyota, it was not easy for me to make the trip. I was disappointed the first time I came down to the dealership because the truck I saw advertised online was no longer available and the truck I discussed over the phone with Ms. Gates was in limbo as far as its availability. My major concern with the experience was the web site. I felt that the trucks advertised as being on site at the 100 Fording Road location were misrepresented. Trucks that were sold days before were still listed. Ms. Gates was very kind and helpful throughout the experience. More

My experience with Stokes-Brown Toyota was one of the best in my life. The whole loan process was rapid and everyone concerned was very helpful and friendly. I appreciate the followups via telephone an best in my life. The whole loan process was rapid and everyone concerned was very helpful and friendly. I appreciate the followups via telephone and e-mail. Both made me feel very special. I look forward to bringing my Ford Edge for servicing with your dealership. More

I was in and out in two hours. I had great service from the front desk reception (phone and in person) all the way to the end. Correy Brown took very good care of me. He was very attentive and answered a the front desk reception (phone and in person) all the way to the end. Correy Brown took very good care of me. He was very attentive and answered all my questions. The sales manager came out to congratulate me on my purchase and to ensure I was introduced to the features of the car before I left. More

When I tell you Shawn Fludd worked hard for us, that doesn't even scratch the surface! The third week of august my husband worked with Shawn. It was such a pleaseant experience, I went back the next w doesn't even scratch the surface! The third week of august my husband worked with Shawn. It was such a pleaseant experience, I went back the next week and got a new car, also! He provided us with excellent customer service, and placed us in the vehicle(s) we wanted at the price we wanted. I'd recommend (and have recommended!) him to any one looking to purchase a Toyota. He is curteous, professional, and sets the standard for the industry!! More

Paul was such a great help with my situation. helpful finding me the truck i wanted and delievered great customer service throughout my buying expierence. Paul is very friendly and easy to talk to and i finding me the truck i wanted and delievered great customer service throughout my buying expierence. Paul is very friendly and easy to talk to and i feel like i can call him for anything and he will help me to the best of his ablility! He goes above and beyond! More

I came to Stokes to trade my Jetta for a new/used car. I met with Paul and I told him that I wanted to trade my car for something else. After looking at the lease options, I decided to look at used Highlan met with Paul and I told him that I wanted to trade my car for something else. After looking at the lease options, I decided to look at used Highlanders. Paul was very thorough and honest when it came to the pricing and options I was looking for. Paul came in on his days off to make sure the service I was getting from the dealership while he was gone was satisfactory. After purchasing the vehicle, Paul followed up with phone calls and emails to make sure I was still happy with my decision to trade in for the Highlander. I would recommend Paul and Stokes Brown Toyota HH, to friends/family looking for a new/used car. More

I was on vacation in Hilton Head when my '99 Corolla broke down. I had it towed to Stokes Brown after hours, only to find out that the Service Manager (Curtis Krauss) waited past close time on a Friday broke down. I had it towed to Stokes Brown after hours, only to find out that the Service Manager (Curtis Krauss) waited past close time on a Friday night, to ensure I arrived safely. I was SHOCKED! My car was immediately diagnosed the next morning, whereafter I realized that the repairs exceeded the Kelley Blue Book trade in value of my car. Additionally, to replace the broken part, I'd have to stay in Hilton Head another 3 days (the part had to be shipped) at a time in the yr that is peak season for all hotels. Staying to have the old Corolla repaired soon became a ridiculous option, even tho I loved my car and didn't want to "upgrade". Nevertheless, I asked to speak w/a salesperson and was immediately put in touch with Brette Reed. I was completely stressed when Brette and I began talking, and he committed to me that he'd take care of me either way - saying that even if I opted to stay and have my car repaired, he'd help me find a clean hotel to stay in. He was very respectful, kind, caring and most of all NOT intrusive. Not once did I feel that Brette pressured me into doing anything. So, when we first spoke, I told him that I was open minded to looking at newer options (Corolla, Matrix, Rav4 and Camry), as well as any used, certified cars. We test drove 3 cars - one Corolla and two Camrys. Initially, before I drove it, I didn't feel too excited by the Camry as the base models all seemed stale to me. After test driving it, I was amazed at how much more stable and secure I felt. The difference was that I was use to a compact car, and the Camry introduced me to a mid-size vehicle. But after driving the base model, which was a 4 cylinder, I didn't feel passionate about the way the car drove. So, the salesman introduced me to the v6 SE. I fell in love! The car sold itself in its aesthetics, response, handling, etc., so Brette's job was to assist me in getting the pricing I could afford. Obviously he delivered, as I walked away with my new Camry SE. I LOVE MY NEW CAR!!!!!!!!! The staff as a whole was beyond courteous, helpful, caring and insistent in exceeding my expectations and delivering quality customer service and a quality vehicle. The Sales Manager, Jim Goss, met with me briefly before I left the dealership in my new car, to ensure I was treated with the utmost respect and car by Brette. I conveyed to Mr. Goss that Brette was at all times professional, respectful, dedicated to my business and happiness. (Brette continuously stated as we worked together that he wanted to ensure that I walked off the lot happy and satisfied with zero regrets.) I did! The staff worked efficiently and effectively as a team to deliver quality at all times to me. I felt like royalty and can't thank them enough. More

Paul Osborne was a great person and was a big help in my search for a new car. From the moment I met Paul he was nothing but professional and courteous and genuinely cared about my needs and wants in he veh search for a new car. From the moment I met Paul he was nothing but professional and courteous and genuinely cared about my needs and wants in he vehicle that I was looking for. He was never pushy nor did he try to sell me any false hopes or expectations. I would definitely recommend him as well as the dealership to anyone looking for a new vehicle. More

I, like most people, dread the whole car buying experience. However, my experience with Stokes/Brown has been one of the best, especially dealing with Mr. Paul Osborne. I never felt pressured or experience. However, my experience with Stokes/Brown has been one of the best, especially dealing with Mr. Paul Osborne. I never felt pressured or hassled, he was very patient with me and my husband. I feel that Mr. Osborne went above and beyond to ensure that we had a pleasurable car buying experience. I recommend to anyone who may be in the market to buy a car that you go to Stokes/Brown Toyota and ask for Paul Osborne, you wont be disappointed! More

I was greeted as soon as I walked into the dealership with a friendly voice. My contact, Paul Osborne was free so he began assisting me immediately. We took the vehicle of my choice for a test drive an with a friendly voice. My contact, Paul Osborne was free so he began assisting me immediately. We took the vehicle of my choice for a test drive and all features and questions were explained or answered. Afterward, I was informed of the price which we negotiated to a point I was satisfied. I returned in a few days a purchased the vehicle. One of the easiest car buying experiences I have encountered. More