Stokes Toyota Hilton Head

I came to Stokes to trade my Jetta for a new/used car. I met with Paul and I told him that I wanted to trade my car for something else. After looking at the lease options, I decided to look at used Highlan met with Paul and I told him that I wanted to trade my car for something else. After looking at the lease options, I decided to look at used Highlanders. Paul was very thorough and honest when it came to the pricing and options I was looking for. Paul came in on his days off to make sure the service I was getting from the dealership while he was gone was satisfactory. After purchasing the vehicle, Paul followed up with phone calls and emails to make sure I was still happy with my decision to trade in for the Highlander. I would recommend Paul and Stokes Brown Toyota HH, to friends/family looking for a new/used car. More

I was on vacation in Hilton Head when my '99 Corolla broke down. I had it towed to Stokes Brown after hours, only to find out that the Service Manager (Curtis Krauss) waited past close time on a Friday broke down. I had it towed to Stokes Brown after hours, only to find out that the Service Manager (Curtis Krauss) waited past close time on a Friday night, to ensure I arrived safely. I was SHOCKED! My car was immediately diagnosed the next morning, whereafter I realized that the repairs exceeded the Kelley Blue Book trade in value of my car. Additionally, to replace the broken part, I'd have to stay in Hilton Head another 3 days (the part had to be shipped) at a time in the yr that is peak season for all hotels. Staying to have the old Corolla repaired soon became a ridiculous option, even tho I loved my car and didn't want to "upgrade". Nevertheless, I asked to speak w/a salesperson and was immediately put in touch with Brette Reed. I was completely stressed when Brette and I began talking, and he committed to me that he'd take care of me either way - saying that even if I opted to stay and have my car repaired, he'd help me find a clean hotel to stay in. He was very respectful, kind, caring and most of all NOT intrusive. Not once did I feel that Brette pressured me into doing anything. So, when we first spoke, I told him that I was open minded to looking at newer options (Corolla, Matrix, Rav4 and Camry), as well as any used, certified cars. We test drove 3 cars - one Corolla and two Camrys. Initially, before I drove it, I didn't feel too excited by the Camry as the base models all seemed stale to me. After test driving it, I was amazed at how much more stable and secure I felt. The difference was that I was use to a compact car, and the Camry introduced me to a mid-size vehicle. But after driving the base model, which was a 4 cylinder, I didn't feel passionate about the way the car drove. So, the salesman introduced me to the v6 SE. I fell in love! The car sold itself in its aesthetics, response, handling, etc., so Brette's job was to assist me in getting the pricing I could afford. Obviously he delivered, as I walked away with my new Camry SE. I LOVE MY NEW CAR!!!!!!!!! The staff as a whole was beyond courteous, helpful, caring and insistent in exceeding my expectations and delivering quality customer service and a quality vehicle. The Sales Manager, Jim Goss, met with me briefly before I left the dealership in my new car, to ensure I was treated with the utmost respect and car by Brette. I conveyed to Mr. Goss that Brette was at all times professional, respectful, dedicated to my business and happiness. (Brette continuously stated as we worked together that he wanted to ensure that I walked off the lot happy and satisfied with zero regrets.) I did! The staff worked efficiently and effectively as a team to deliver quality at all times to me. I felt like royalty and can't thank them enough. More

Paul was such a great help with my situation. helpful finding me the truck i wanted and delievered great customer service throughout my buying expierence. Paul is very friendly and easy to talk to and i finding me the truck i wanted and delievered great customer service throughout my buying expierence. Paul is very friendly and easy to talk to and i feel like i can call him for anything and he will help me to the best of his ablility! He goes above and beyond! More

Paul Osborne was a great person and was a big help in my search for a new car. From the moment I met Paul he was nothing but professional and courteous and genuinely cared about my needs and wants in he veh search for a new car. From the moment I met Paul he was nothing but professional and courteous and genuinely cared about my needs and wants in he vehicle that I was looking for. He was never pushy nor did he try to sell me any false hopes or expectations. I would definitely recommend him as well as the dealership to anyone looking for a new vehicle. More

I was greeted as soon as I walked into the dealership with a friendly voice. My contact, Paul Osborne was free so he began assisting me immediately. We took the vehicle of my choice for a test drive an with a friendly voice. My contact, Paul Osborne was free so he began assisting me immediately. We took the vehicle of my choice for a test drive and all features and questions were explained or answered. Afterward, I was informed of the price which we negotiated to a point I was satisfied. I returned in a few days a purchased the vehicle. One of the easiest car buying experiences I have encountered. More

I, like most people, dread the whole car buying experience. However, my experience with Stokes/Brown has been one of the best, especially dealing with Mr. Paul Osborne. I never felt pressured or experience. However, my experience with Stokes/Brown has been one of the best, especially dealing with Mr. Paul Osborne. I never felt pressured or hassled, he was very patient with me and my husband. I feel that Mr. Osborne went above and beyond to ensure that we had a pleasurable car buying experience. I recommend to anyone who may be in the market to buy a car that you go to Stokes/Brown Toyota and ask for Paul Osborne, you wont be disappointed! More

Paul and Stacie were great to work with, and tried very hard to do their best for us. We bought the car at a fair price, and when damage was noticed on the bumper after the "clean up", they stood by us, a hard to do their best for us. We bought the car at a fair price, and when damage was noticed on the bumper after the "clean up", they stood by us, and had the bumper repaired at dealer cost. We are very pleased with the car, and the service by the dealership. More

Larry worked to quickly find the SCION I wanted with the right color and right options. He never pressured me to take a car that was not exactly what I wanted. They found the car and delivered it quickly a right color and right options. He never pressured me to take a car that was not exactly what I wanted. They found the car and delivered it quickly and in perfect condition. The finance person also explained the carious warrantee extensions. I usually would not buy these, but the explaned benefits seemed woth the price so I did extend the warrantee and buy the road hazzard package. More

I purchased a used car from Stokes Brown Toyota some time ago. A 2006 Kia. The problem was that the description of the car I purchased said that it had cruise control. When I asked about it, they said they ago. A 2006 Kia. The problem was that the description of the car I purchased said that it had cruise control. When I asked about it, they said they would make good and have it installed. I was very happy, until I took a trip to Ohio, a few weeks after I bought the car. It was fine until coming back through the West Virginia mountains the cruise control went nutty and kept accelerating and pressing the brakes would not stop it. I was scared because nothing like that had ever happened to me before but I was fortunate enough to get my car to slow down enough to pull the emergency brake, and throw it in park. We were towed to a Kia dealership where they disconnected it, and I had to pay for towing and the work they did. When we returned The Toyota dealership was very apologetic, and fixed it again...or so I thought. It happened again. On my way to work, on Hilton Head Island. Heavy traffic, but I was close to work. I was able to stop it on the side of the road on Hwy 278 without an accident. I had to cross Hwy 278 to get to work and tell my supervisor that I had to go wait for a tow truck. Then I had to cross Hwy 278 again to wait for the tow truck. It was towed to Stokes and I asked them to disconnect it. There was no charge to disconnect, but I don't have the cruise control that was supposed to already be installed. Obviously it was a very cheap cruise control. It was very expensive for me though, and it almost cost me my life and the life of my 2 daughters. My youngest daughter has driven the car a few times. I am thankful that this did not happen when she was driving. I am wondering if they put a different cruise control in or just reconnected the same one? When I posted this review the customer service manager Tom Farabaugh contacted me to see what he could do to make me feel better, and he suggested installing a new cruise control, but after the loss of control 2 times, I am not willing to put another one in. He suggested that I trade in this car for another, but I still owe too much for this car and don't need a higher car payment at this time, so this option is not for me. Then he said he would look into the monetary value for the cruise control, and the problems it caused for me and he came back with an offer of $75.00. I have done a little research recently, and what I have found is that if you put a cheap aftermarket cruise control in a vehicle it usually won't work out. Also the work has to be done by a reputable company. I did not know this at the time or I would have just asked for a price reduction when I bought the car and found out it did not have the cruise control they claimed. Why would anyone knowingly put their family in danger? I have to admit I did not expect anything so the offer of $75.00 was more than I expected. Why did I not press for more? Why waste my time? More

Great people. I couldn't have asked for a better experience.. Very friendly staff. The people i worked with were of excellent character. Thankyou. Toyota has shown itself to be loyal to it's past c experience.. Very friendly staff. The people i worked with were of excellent character. Thankyou. Toyota has shown itself to be loyal to it's past customers and that is something that i appreciate and will keep me coming back to do more business with this company. Thank you again. More