Stokes Toyota Hilton Head

I was ready to trade my 2004 Highlander in for a new one. I met with Patrick Carroll, who had been referred to me by a friend. He found me the car I wanted, at a good price, and the dealer gave me a good tra I met with Patrick Carroll, who had been referred to me by a friend. He found me the car I wanted, at a good price, and the dealer gave me a good trade in for my car. Pleasant experience all round. More

great experience. Loan and JAmes were great and really went out of there way to get me in the truck I wanted. The only thing I wiould mention is that my truck had a dent in tailgate,which stoke is paying went out of there way to get me in the truck I wanted. The only thing I wiould mention is that my truck had a dent in tailgate,which stoke is paying to fix. I think those things should be fixed before it goes on the lot. But it was a great experience. More

Patrick made our purchase of the new Sienna 2011 a very nice experience.Patrick knowledge ,guidenc abd sugestions ware very good.After receiving the car he explained to us all the functions and set-up the nice experience.Patrick knowledge ,guidenc abd sugestions ware very good.After receiving the car he explained to us all the functions and set-up the mobil telephone as well tested all the basic functions. We are very happy with the purchase of the Sienna LE 2011. More

I searched and searched for the right car at the right price for weeks. Finally--and fortunately for me--I ended up finding Paul Osborne at Stokes Brown Toyota in Hilton Head. I had already looked at so m price for weeks. Finally--and fortunately for me--I ended up finding Paul Osborne at Stokes Brown Toyota in Hilton Head. I had already looked at so many cars that I knew a good deal when I saw one...and they gave me a great deal on an 06 Jeep. The only problem is I live about 3 hours from Hilton Head but Paul Osborne solved that for me as well. He quickly rounded up 2 drivers and they followed me home with the new Jeep for no additional charge. Paul Osborne and Stokes Brown Toyota went above and beyond for me--and I truly appreciate it. More

With todays technology, I conducted my new car sale via email with Paul. My experience was great. When I needed a question answered I was sent an email back very quickly. Having done pretty much everythi email with Paul. My experience was great. When I needed a question answered I was sent an email back very quickly. Having done pretty much everything via email I was looking forward to meeting and thanking Paul in person. He made my visit to Stokes very pleasant. I would reccommend Stokes to friends and feel that when I need another new car, I will return. Thank again Paul. More

We searched online for a dealer to buy a car from and found that Stokes was easy to work with and reasonably priced. The sales associate was extremely friendly and responsive to our questions. They wen found that Stokes was easy to work with and reasonably priced. The sales associate was extremely friendly and responsive to our questions. They went above and beyond our expectations and we plan to return in the future. More

For some time I have been considering exchanging our 2008 Sequoia for a new, smaller vehicle. I have been working with Paul Osborne during this process. My wife,the primary driver of the vehicle, had to be s Sequoia for a new, smaller vehicle. I have been working with Paul Osborne during this process. My wife,the primary driver of the vehicle, had to be satisfied with the change.She didn't like the Highlander nor the SR5. After much work and patience Paul has put her in a new 4Runner,Limited. She loves it! Paul was never pushey nor overly aggressive in any of our dealings. He never showed any impatience with our process. After the sale he was determined to be very thorough as he made sure the transaction was not completed until we drove away satisfied. I've seen salesman walk away after the "deal was done" and leave the details to someone else. That was NOT the case with Paul. I will strongly recommend him to others. Don Davis More

While my overall evaluation of "great" doesn't mean a perfect system, everyone I've dealt with at Stokes Brown Toyota Hilton Head has been perfect in their attitude and immediate attention to every issue perfect system, everyone I've dealt with at Stokes Brown Toyota Hilton Head has been perfect in their attitude and immediate attention to every issue I raised. This is my sixth Toyota Avalon XLS. That much faith in a brand should tell you a lot about a very analytical "perfectionist's" impression of not only this brand, but where I decided to lease my 2011 Toyota Avalon XLS. As a Quality Systems Consultant for the Big Three auto makers (principally Ford Motor Co.) and their 1st tier suppliers in achieving international Quality Systems (ISO 9000) plus added automotive quality management standards (QS 9000) in the late 1990's and early 2000's, we defined "Quality" simply as "Attitude," in addition to "doing things right the first time." I believe Stokes Brown has people with a Quality Attitude. Process Improvement, an indispensable key element of Quality Systems Management, is a lifetime undertaking and the Japanese auto makers have excelled in Kaizen, their version of process improvement, from its inception by them. As a realtively new dealership in a first class state of the art, modern facility in Bluffton, SC, Stokes Brown has an excellent foundation in leadership, training, customer relations, and marketing communications to achieve the highest level of quality in its sales, service, finance and administration, and parts. You can expect the best possible attention to your every concern at this dealership. Customer care is their middle name. More

We were pre-approved with a lender before going in. Had a bad deal with another dealer and returned the vehicle. From the moment we walked in Stokes Brown there was no rush no pressure. Talked with Loan befo bad deal with another dealer and returned the vehicle. From the moment we walked in Stokes Brown there was no rush no pressure. Talked with Loan before coming up and was helpful and mentioned she had vehicles in stock on what we were looking for. Loan was very helpful in getting the vehicle's ready for a test drive and during the whole process she never rushed us in our descion. After completeing the test drives we had a choice to make. Orginally the vehicle was out of our pre-approval amount and would had to have a significant down payment. While were going over our options Loan talked with her Manager to ensure we left in the vehicle my wife wanted and returned with the offer and told her deal. Loan, her Manger, the fianace Manger all made us feel what we are a customer meeting our needs, unlike some other dealers acting they are doing you a favor when purchasing a car. If anyone is looking for a new or used vehilce I will tell them, when ready to buy call Stokes Brown of Hilton Head. They made buying a car hassle free. In this day and age that is very hard to find. Thank you Loan and Stokes Brown. We will be coming to you again when we are ready to buy again. More

I WENT INTO THE DEALERSHIP TO CHANGE ME LEASE ON MY TOYOTA COROLLA AND START A NEW LEASE. SALESMAN GARY OSTERUDE HELPED ME, GOT ME OUT OF THE LEASE AND LEASED ME A NEW TOYOTA MATRIX FOR THE SAME I WAS TOYOTA COROLLA AND START A NEW LEASE. SALESMAN GARY OSTERUDE HELPED ME, GOT ME OUT OF THE LEASE AND LEASED ME A NEW TOYOTA MATRIX FOR THE SAME I WAS PAYING FOR A FIVE YEAR OLD CAR. I WAS HAPPY WITH GARYA AND JIM THE FINANCIAL GENIUS. I HAVE DEALT WITH THIS DEALERSHIP BEFORE BECAUSE THIS IS MY THIRD TOYOTA. I AM HAPPY WITH THE SALES, THE OFFERS AND THE WORKMANSHIP. THE WHOLE DEALERSHIP IS TOP NOTCH. More