Stokes Toyota Hilton Head

I had a very satifactory visit for 60,000 mile service. I I had a very satifactory visit for 60,000 mile service. I was greeted by Patrick Hayes who went over the details of what would normally be reviewed a I had a very satifactory visit for 60,000 mile service. I was greeted by Patrick Hayes who went over the details of what would normally be reviewed at 60,000 miles. He was very thorough and personable. I told him that I was also concerned about the engine idealing being rough, and he assured me that it would be investigated. I expected a very long wait, being that a lot of elements of my service were being looked at. Actually, the wait was worth the time, as my 2008 Avalon is running very well, and the idealing issue has been resolved. I would recommend this dealership and Patrick Hayes, as they where more than attentive and got me taken care of and on my way. More

Within the past two years I have developed a relationship with Stokes Brown through Curtis Krauss. Up until that time I did all my servicing on my 2003 430 LS at Lexus dealers in Charlotte NC and Savanna G with Stokes Brown through Curtis Krauss. Up until that time I did all my servicing on my 2003 430 LS at Lexus dealers in Charlotte NC and Savanna Ga. My experience in Charlotte was very good and not so in Savanna. In Savanna I found the dealership difficult to get through to and their service sometimes wasn't so good. They also didn't stand behind their mistakes! So when you folks opened a few years ago I thought I would give you a try and that's when I met Curtis Krauss. Curtis has been responsive before and after the servicing and the service department has done a great job. Curtis has developed a trust with both me and most importantly my wife. Although I do all the interfacing with Curtis,my wife is really the judge of the value.....cost and performance......of her car's maintenance. So we recommend your servicing to our Lexus and Toyota owner friends. With your convenient location and quality service you will do more and more servicing on Lexus'. That's providing that all you Service Managers are as responsive as Curtis More

I found Curtis to very helpful and courteous. He had excellent knowledge of my vehicle and explained all procedures and service needed and performed on my vehicle. My car was returned to me clean and al excellent knowledge of my vehicle and explained all procedures and service needed and performed on my vehicle. My car was returned to me clean and all services performed as requested. I was able to use a coupon offered by the dealership in a newspaper to cut the cost of the service to a reasonable amount for some one like myself who is on a fixed income. More

We were very impressed with the personal attention we recieved at Stokes Brown Toyota. Everyone we encountered was sincere and listened to our wants and needs as they tailored a deal that would work for recieved at Stokes Brown Toyota. Everyone we encountered was sincere and listened to our wants and needs as they tailored a deal that would work for us. There was no hard selling - just helpful information. More

Everything I could ask for in a dealership when it comes to service. Very fast; in and out in less than 20 minutes, which has never happened to me at any other dealership when servicing a vehicle. Service m to service. Very fast; in and out in less than 20 minutes, which has never happened to me at any other dealership when servicing a vehicle. Service manager Patrick Hayes was more than helpful in making my visit quick while still being very polite and keeping me updated on the status of my service. I would recommend this dealership to anyone considering purchasing a new vehicle or looking to service an existing vehicle. I will definitely be returning for my next service. More

This service visit (50K) was the quickest & smoothest. My appointment time was honored precisely on time. The length of the service was estimated at one hour. The actual time was 55 minutes. I' smoothest. My appointment time was honored precisely on time. The length of the service was estimated at one hour. The actual time was 55 minutes. I've been having cars serviced for forty years and have never been more pleased. I was greeted pleasantly upon arrival, had time for a cup of coffee ( no donuts available) and was presented with an invoice exactly as estimated. The removal of an unidentified stain on my front bumper was accomplished, as requested, at no charge. I had not been able to remove it with normal cleaning agents. Even the billing person was pleasant. I strongly recommend this dealer. I certainly will return for future service as well as my next Toyota. More

Stopped in with my Lexus 430 needing to deal with a couple of warning lights. Patrick was very polite and professional and the charge was very reasonable. Entire experience was pleasant. Even liked couple of warning lights. Patrick was very polite and professional and the charge was very reasonable. Entire experience was pleasant. Even liked the coffee in the waiting room. Had a chance to wander through the new cars and appreciated that I was not bothered by a sales person as I am not interested in a car purchase at this time. More

Overall experience at the dealership was great. Loren is a good guy and I felt I could trust him just a moment after meeting him. He had a no pressure approach to selling me the car. I can say that it is ra a good guy and I felt I could trust him just a moment after meeting him. He had a no pressure approach to selling me the car. I can say that it is rare to walk into any dealership and not feel like the sales reps existance depends on the SALE RIGHT NOW. I would deal with Loren in the future IF the need ever arises. I should add however that it got to be quite bothersome recieving calls constantly from what seemed like everyone that works at Stokes-Brown after my purchase. The timing was never good as I WORK for a living. The call from Loren would have been fine, or you guys could at least wait until I've driven the car for a bit befor inquiring about my likes or dislikes. All in all though, I was very happy to have purchased my first NON FORD EVER. More

My husband and I wished to continue to work with a "local" dealer if at all possible. We had touched based with Brette Reed after having our 90K mile service on our 2005 Prius. We told him we'd be l "local" dealer if at all possible. We had touched based with Brette Reed after having our 90K mile service on our 2005 Prius. We told him we'd be looking soon for a new one. Brette did not overwhelm us with calls or push in any way, just encouraged us to call him when we were ready...which we did. We feel like we were given a very reasonable price on our new 2010 Prius. We had already priced vehicles through on-line services and with one other more-distant dealership as a starting point. We did not need to trade in our older Prius since we were able to sell it privately to another very anxious Prius-owner-to-be! So we were pleased that we were able to get the car that we wanted at a price that was within our expectations. We never felt insulted, talked-down-to, ridiculed, etc. (This has all happened to us in some past transactions, although not at Stokes Brown Toyota-Hilton Head!) Vehicle purchasers in general, I think, always have a feeling that they did not get the absolute rock-bottom price possible, but we felt VERY good about our deal...and of course, we LOVE our new Prius! More