Stokes Toyota Hilton Head

Service Dan Ward was my service rep today and was extremely courteous and efficient, even going the extra step to personally check out one of me concerns befo Dan Ward was my service rep today and was extremely courteous and efficient, even going the extra step to personally check out one of me concerns before taking it into the shop. Dan was and always is friendly, knowledgeable and helpful. He's a real asset to the Stokes team. More

Leased my 2nd RAV 4 Michael Dubois was one of the finest salesmen I have ever worked with. He cared about me and what worked best in every aspect of the lease. Michael Michael Dubois was one of the finest salesmen I have ever worked with. He cared about me and what worked best in every aspect of the lease. Michael went over every detail and made sure that I understood everything.He spent above and beyond the time to complete the transaction, so that he was assured I was pleased when I left. His warm and sincere personality was very apparent as well as the fact that he loved his job at Stokes Brown. I just pray he is there when I come back in three years. Shawn Richardson, the business manager, equally gave me quality service. He was friendly, informative, and helped me through the financial aspect of my purchase. Because of the ambiance at Stokes Brown, and the help from these two gentlemen, I honestly can say that I would NEVER go to any other dealership but Stokes Brown! BJ More

Great assistance from Tom Calcaterra We just purchased an Avalon. Tom was courteous, knowledgeable and understood our needs. Buying a car is not always an enjoyable experience. Without We just purchased an Avalon. Tom was courteous, knowledgeable and understood our needs. Buying a car is not always an enjoyable experience. Without being overbearing, he made the process enjoyable. Do not hesitate to search him out at the Dealership. More

i have purchased many cars,this is our 4th rave4from stokes i bought my 4th rave today.joe Moren was our sales person.I have never experienced such perfect attention.He was very kvowledgeable.Very patient and I i bought my 4th rave today.joe Moren was our sales person.I have never experienced such perfect attention.He was very kvowledgeable.Very patient and I never felt so comfortable with a salesperson before.He as well as the Tom and the whole staff was outstanding.you are lucky to have salespeople like Joe. More

Professional experience Just purchased a 2015 Avalon. Thank you Jamie Abbamont & Shawn Richardson. Both were extremely helpful & we were treated professionally. Appreciate Just purchased a 2015 Avalon. Thank you Jamie Abbamont & Shawn Richardson. Both were extremely helpful & we were treated professionally. Appreciated learning of Mr. Stokes Christian influence, both in the work environment and in the community at large. Thank you for that Godly witness. It made our buying experience even more enjoyable. More

Brilliant Nice environment and friendly personnel. I have bought three cars here and I am truly satisfied with the buying experience. Thanks Patrick Carroll f Nice environment and friendly personnel. I have bought three cars here and I am truly satisfied with the buying experience. Thanks Patrick Carroll for everything. More

Worst Service Dept....EVER The worst Service Dept EVER. Made an appointment last week for today Sept. 15th, 2015 at 8:30 am for a 20,000 mile service. Arrived at 8:00am..checked The worst Service Dept EVER. Made an appointment last week for today Sept. 15th, 2015 at 8:30 am for a 20,000 mile service. Arrived at 8:00am..checked car in, very smooth so far. Got a cup of coffee and started watching TV. About 9:30 I started to get unhappy, and noticed all the same people were still sitting waiting around me. Then some were talking about the long wait and that their car was still parked and not brought in. I went outside and checked...and sure enough, my 2014 Tacoma was sitting there with the 4 way flashers blinking in a LONG LINE of the same. I asked and was told it would be "next" ...at 10:30 I started expressing my complete disgust and dismay at them for keeping me out of work now for basically a half a day. At about 11:15am I finally got my vehicle back. My service advisor was very nice and apologized and proceeded to explain that they are "short handed" in the service department, that they have been heavily "overbooking" their capacity for a while and really need a bigger facility to handle the increased load of a successful Toyota dealership. I have bought 3 consecutive Tacoma Sports in 2010, 2012 and this 2014. But to be treated like this and not be told I would be here over 3 hours (I would still be there if I hadn't made a fuss), is outlandish as a customer service model and totally non caring about the people that bought there vehicles here and even recommended others to them. Apparently their customers time and jobs don't really matter to them. And being honest about the overbooking and long waits should be immediately told to customers. Wait...did I actually use the word honest talking about a car dealership?? Shame on me. More

Best car buying experience ever! Just purchased a new Xb (Scion) and couldn't be any happier. Chris Marsh (sales) was professional, knowledgeable and a pleasure to work with. From t Just purchased a new Xb (Scion) and couldn't be any happier. Chris Marsh (sales) was professional, knowledgeable and a pleasure to work with. From the guys in finance to Carlos in parts; I truly enjoyed the experience. Meri Hagan More