Stokes Toyota Hilton Head

Brilliant Nice environment and friendly personnel. I have bought three cars here and I am truly satisfied with the buying experience. Thanks Patrick Carroll f Nice environment and friendly personnel. I have bought three cars here and I am truly satisfied with the buying experience. Thanks Patrick Carroll for everything. More

Worst Service Dept....EVER The worst Service Dept EVER. Made an appointment last week for today Sept. 15th, 2015 at 8:30 am for a 20,000 mile service. Arrived at 8:00am..checked The worst Service Dept EVER. Made an appointment last week for today Sept. 15th, 2015 at 8:30 am for a 20,000 mile service. Arrived at 8:00am..checked car in, very smooth so far. Got a cup of coffee and started watching TV. About 9:30 I started to get unhappy, and noticed all the same people were still sitting waiting around me. Then some were talking about the long wait and that their car was still parked and not brought in. I went outside and checked...and sure enough, my 2014 Tacoma was sitting there with the 4 way flashers blinking in a LONG LINE of the same. I asked and was told it would be "next" ...at 10:30 I started expressing my complete disgust and dismay at them for keeping me out of work now for basically a half a day. At about 11:15am I finally got my vehicle back. My service advisor was very nice and apologized and proceeded to explain that they are "short handed" in the service department, that they have been heavily "overbooking" their capacity for a while and really need a bigger facility to handle the increased load of a successful Toyota dealership. I have bought 3 consecutive Tacoma Sports in 2010, 2012 and this 2014. But to be treated like this and not be told I would be here over 3 hours (I would still be there if I hadn't made a fuss), is outlandish as a customer service model and totally non caring about the people that bought there vehicles here and even recommended others to them. Apparently their customers time and jobs don't really matter to them. And being honest about the overbooking and long waits should be immediately told to customers. Wait...did I actually use the word honest talking about a car dealership?? Shame on me. More

Best car buying experience ever! Just purchased a new Xb (Scion) and couldn't be any happier. Chris Marsh (sales) was professional, knowledgeable and a pleasure to work with. From t Just purchased a new Xb (Scion) and couldn't be any happier. Chris Marsh (sales) was professional, knowledgeable and a pleasure to work with. From the guys in finance to Carlos in parts; I truly enjoyed the experience. Meri Hagan More

Good people I'm from Atlanta yet took a job at this dealership. They paid for my hotel for a month until I could find living arrangements. Unfortunately my wife d I'm from Atlanta yet took a job at this dealership. They paid for my hotel for a month until I could find living arrangements. Unfortunately my wife did not Like the area (she's a Chicago city girl??). I was only there for two weeks, but encountered some of the nicest people on the planet. Mr Brian Cooler is as genuine as they come. When I was there Mr David Waters was a salesman, but now looks like he is a manager. If you are close to this place I would highly recommend them. Great, honest people! Trust your experience to Stokes Brown! More

They took great care of us. My son is going to school on Hilton Head Island. We were looking for a dealership we felt that would take care of him and his car if he had any issue My son is going to school on Hilton Head Island. We were looking for a dealership we felt that would take care of him and his car if he had any issues. We felt very comfortable with the staff and with our purchase. Ken C More

Bought New 2015 Sequoia: Excellent Experience Stokes Brown Toyota staff was exceptional to work with . Our Salesperson Ken was helpful and knowledgable, but not pushy. His sales manager Dave was Stokes Brown Toyota staff was exceptional to work with . Our Salesperson Ken was helpful and knowledgable, but not pushy. His sales manager Dave was able to work with us and get us to a sales price we all could feel good about. Dustin in financing made the paperwork part actually enjoyable! Brian the GM is super nice. Everyone made my wife and I feel like VIP's! It was truly fun experience. More

buying a new car Very nice salespeople to deal with. Javier Dominguez, our salesperson, was very busy as he was wearing many hats so to speak but in the end all turne Very nice salespeople to deal with. Javier Dominguez, our salesperson, was very busy as he was wearing many hats so to speak but in the end all turned out well. More

Tacoma I purchased a 2015 Toyota Tacoma yesterday. It was the third vehicle I purchased this year. The salesmen at the other dealerships did not provide an I purchased a 2015 Toyota Tacoma yesterday. It was the third vehicle I purchased this year. The salesmen at the other dealerships did not provide any of the detail that Tom Cal provided with this purchase. He was very thorough. More

Top notch Just went back to visit john Fernandez for my second car purchase. He was honest and accommodating. He did exactly what I asked him for. Will be back Just went back to visit john Fernandez for my second car purchase. He was honest and accommodating. He did exactly what I asked him for. Will be back on my next purchase More

Top Notch I worked w Tom Calcaterra to purchase a 2014 Tacoma..... his knowledge was outstanding and his willingness to work w me was exceptional. Top Notch!!! I worked w Tom Calcaterra to purchase a 2014 Tacoma..... his knowledge was outstanding and his willingness to work w me was exceptional. Top Notch!!! More