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Stokes Toyota Hilton Head
Bluffton, SC
633 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 633 reviews
June 26, 2017
RUDE SERVICE! GO TO ANOTHER TOYOTA! My husband & I went to see the difference inside the 4Runners & Highlanders and what they have to offer. We told the sales guy since the beginning tha My husband & I went to see the difference inside the 4Runners & Highlanders and what they have to offer. We told the sales guy since the beginning that we where there to just check them out. Don't think he liked the fact that we weren't there to buy because of his attitude and he barely wanted to show us the cars. To make things worse, as we where leaving, Joe Jetski told my husband that we "could of just gone to Publix to see cars". We are very aware that you can see cars at any parking lot and even online but we where there to see the interiors & which model would be a nice fit for our family. Don't know who he think he is, but he definitely should not be a "manager". We were disgusted by his attitude and choice of words. It should not be expected for every customer to buy a car the first day they walk in the dealership. They should treat customers right so they can come back once they have absorbed everything in. They sadly lost our business and the business of all the others that we will be spreading the word with. We are looking into purchasing 2 new SUVs elsewhere where I will be glad to give my money to. We strongly hope that the correct action is given to Jetski after his poor & sad behavior. Very very disappointed. More
by EddieBonnie
Employees Worked With
Joe Jetski
May 31, 2017
Great experience ! Chris Browne welcome us at the door. We were looking for a Prius but not sure which one we would fit our needs. (I'm picky) Chris was so helpful Chris Browne welcome us at the door. We were looking for a Prius but not sure which one we would fit our needs. (I'm picky) Chris was so helpful addressing our questions and concerns. Chris has a good understanding of all Toyota vehicles. This is our third vehicle from Stokes Brown Toyota and we will be back. Thanks Chris. More
by Teri HHI
Employees Worked With
Chris Browne
April 30, 2017
Richard Feldztain is the best Richard was very helpful, knowledgeable, honest...best customer service experience! He really took the time to accomodate his schedule to mine in orde Richard was very helpful, knowledgeable, honest...best customer service experience! He really took the time to accomodate his schedule to mine in order to provide the best advise... More
by Car shopping
Employees Worked With
Richard Feldsztain
April 28, 2017
We felt people were friendly and very informative. When we left stokes we felt we had received a fair deal and just live our new Toyota Camry. We fell confident that when needed again they will be ver When we left stokes we felt we had received a fair deal and just live our new Toyota Camry. We fell confident that when needed again they will be very helpful. The set up of their shop was very impressive also. More
by Joe2017
Employees Worked With
Trey Lemon was our sales person and enjoyed working with him. , Glenn Mariott
April 13, 2017
Truly Exceptional Experience I had a Truly Exceptional Experience w the Best car salesman Richard Feldsztain, I will recomen everyone to come at Stokes Brown Toyota of Hilton Head I had a Truly Exceptional Experience w the Best car salesman Richard Feldsztain, I will recomen everyone to come at Stokes Brown Toyota of Hilton Head they will treat you like family More
by Lucesita
Employees Worked With
Richard Feldsztain
April 04, 2017
A Truly Not-Exceptional Experience Recently bought a used vehicle from Stokes-Brown Toyota Hilton Head. Part of the transaction was bringing in my current vehicle for disposition after Recently bought a used vehicle from Stokes-Brown Toyota Hilton Head. Part of the transaction was bringing in my current vehicle for disposition after paying off the lease. Assured by my sales person that the registration would be handled by them and after paying the $39 to have the dealer transfer the tags to my purchased vehicle I left the dealership on 2/18/2017 with my temporary plates expiring on 4/6/2017. Forty one days later I was becoming concerned as I had no registration so I called the dealership inquiring as to what was taking so long to get my new registration. After being transferred around I was finally connected with the Tag and Title Department of the Stokes-Brown in Beaufort. Nicole assisted me and she was actually very good in sorting this out. Apparently Tag and Title had never received the paperwork from the Stokes-Brown in Bluffton and there was a bit of a dilemma now in transferring the tags as they had expired on 3/31/17. So new plates would have to be given to me instead of the transfer. On 4/4/2017 I traveled to the DMV here in Bluffton and was greeted with the ugly news that my driver's license had been suspended and that I had an outstanding balance of over $400 on my turned in leased car (there was no record of the turning in of this car). Needless to say this was very upsetting. I called the Stokes-Brown in Bluffton and asked them to please provide me with documentation that I had in fact turned in the leased vehicle back in February. I then picked up this documentation, went back to the DMV and was able to get my license cleared and the tax issue resolved. I then traveled up to the Beaufort office and secured my new tags so this nightmare would finally be over. So, I can't help but wonder why did I pay $39 when I did all the running around to fix what incompetence had created in the first place. My experience was truly not exceptional. Ron Gemme More
by rgemm
Employees Worked With
Richard Espada
March 03, 2017
Buying from Nate Nathan was very knowledgeable about the vehicle and very easy to deal with. He never seemed rushed and laughed at all of my jokes. ok Nathan was very knowledgeable about the vehicle and very easy to deal with. He never seemed rushed and laughed at all of my jokes. ok More
by frank222
Employees Worked With
Shawn Richardson, Joe Matjewski, Nathan Fordyce
February 27, 2017
New car sale Chris Pepin did a wonderful. Job. He knows his product. Glad we came into this deslership and met Chris. He was friendly .thank you for this review Chris Pepin did a wonderful. Job. He knows his product. Glad we came into this deslership and met Chris. He was friendly .thank you for this review More
by Dg
Employees Worked With
David Wilder, Joe Matjewski, Chris Pepin
February 21, 2017
Great experience from start to finish! Our salesman, Nathan, was very professional, patient and kind when it came to walking us through the process of buying our new car. He was also very Our salesman, Nathan, was very professional, patient and kind when it came to walking us through the process of buying our new car. He was also very knowledgeable regarding the features of our car. We also enjoyed working with David Wilder, in Finance. He showed us multiple options to help us find the one that was right for us. More
by woodwan2
Employees Worked With
David Wilder, Nathan Fordyce
February 02, 2017
Purchase Experience Great experience. Sales person (David Zerafat) was professional and very patient. Answered all questions and even helped to set up my Bluetooth. Made Great experience. Sales person (David Zerafat) was professional and very patient. Answered all questions and even helped to set up my Bluetooth. Made this a very good car buying experience. More
by Fuss Box
Employees Worked With
David Zerafat, Glenn Mariott
