Stokes Toyota Hilton Head

Customer Service All corporate businesses like to hire competent employees. The filtering process used by Toyota to hire employees reflect a personality that Toyota h All corporate businesses like to hire competent employees. The filtering process used by Toyota to hire employees reflect a personality that Toyota hopes will show its values and its mission statement. Tom Cal reflects those values. Having said this, we find Tom Calcaerra should be looked upon for bonuses, more responsibility and early promotions. He is ambitious, willing to put in the hours necessary, and is more than capable for early advancement. He listened to our wants and needs and directed us to a vehicle that satisfied our requirements. His patience was exemplary in dealing with senior citizens especially in taking over an hour and a half to show, demonstrate and set up the complicated technology on the vehicle. His tutorial on the operating systems was easy to follow and his willingness to follow up on future needs demonstrates his commitment to customer satisfaction. Lisa and Hugh Hill More

Excellent I had the best experience here! I went in looking at a few different vehicles. Did a few test drives with their excellent knowledge on each vehicle. I had the best experience here! I went in looking at a few different vehicles. Did a few test drives with their excellent knowledge on each vehicle. Showed me the ends and outs on everything! We had the pleasure of having Tom Cal & Gerald Heartman helping us. FOLLOWING up with the Car manager Jim Goss making sure we had an excellent deal! I encourage EVERYONE to go here! More

Professional and friendly service!! They even fed me lunch! John Ventre and Glen Marriott did a thorough job of ensuring my needs were met and both did so w positive energy and enthusiasm. Toyota is fortunate t John Ventre and Glen Marriott did a thorough job of ensuring my needs were met and both did so w positive energy and enthusiasm. Toyota is fortunate to have them! More

Tom ‘CAL’ Calcaterra #1 Professional Salesman!!! The BEST! HONESTY and INTEGRITY!!! Tom”CAL” Calcaterra. He knows his vehicles and goes ABOVE and BEYOND!!! Discussed our needs over the phone and bought a new HONESTY and INTEGRITY!!! Tom”CAL” Calcaterra. He knows his vehicles and goes ABOVE and BEYOND!!! Discussed our needs over the phone and bought a new Tacoma next day! Great communication, follow up, is true to his word and delivered! SEMPER FI More

Dishonest We began a lease with Stokes back in March of 2016. This was our first time leasing a vehicle and so we had many questions about how the terms and con We began a lease with Stokes back in March of 2016. This was our first time leasing a vehicle and so we had many questions about how the terms and conditions of a lease works. We were told that as long as we purchased or leased our next vehicle through Stokes that when we got to our last leasing year they would waive any mileage costs or any extra fees that came with the lease. We started getting the emails about our lease ending soon a few weeks ago. I found another vehicle online that I was willing to purchase and even go up on payments some. Everyone I spoke with was nice but they were unwilling to honor what I was told. I honestly feel taken advantage of. It is underhanded to reap the benefits of a dishonest salesperson and leave the customer (that is looking to patronize your business again) with the short end of the stick. Unless they change the way they do business I will be returning my lease and taking my business elsewhere. More

Lease 2018 Toyota Highlander I worked with Tom Calcaterra to lease a new Highlander. I had a short time frame in which to accomplish this. Both Tom & Glenn did an excellent job I worked with Tom Calcaterra to lease a new Highlander. I had a short time frame in which to accomplish this. Both Tom & Glenn did an excellent job of making sure to cover everything and stay within my time frame. I have been having my 2009 Toyota serviced at Stokes for years but this is my first purchase experience and it was outstanding. More

Great price and great service I had a great experience at Stokes Toyota dealership. Our salesman, Chris Browne, was helpful, thorough and a real pleasure to work with. He answere I had a great experience at Stokes Toyota dealership. Our salesman, Chris Browne, was helpful, thorough and a real pleasure to work with. He answered all our questions. Would recommend him to any person interested in buying a Toyota. More

Excellent Customer Service I have been looking for a new vehicle for a couple of months now. I called numerous dealerships in order to get salesmen on the hunt for me. I had an I have been looking for a new vehicle for a couple of months now. I called numerous dealerships in order to get salesmen on the hunt for me. I had an awful experience with this process as I had to follow up with these salesmen. I then went to stokes brown. As soon as I walked through the door everyone was very energetic and helpful. They did not have the car I was looking for but found me one. They kept me updated throughout the entire process. I worked with Wayne Conover, Chris Marsh and Glenn Mariott. All of these individuals were nothing short of top class and had superior customer service. I will only do my car shopping with Stokes Brown Toyota of Hilton Head and I suggest you do the same, you will not be disappointed. Ask for Chris Marsh, he is very knowledgeable, professional, and will not push you at all. He listens to you and will keep you updated throughout your entire process. More

Awesome salesman This will be the second highlander I bought from Cal and he has been 5 star all the way!! The entire team helped to make this another positive experie This will be the second highlander I bought from Cal and he has been 5 star all the way!! The entire team helped to make this another positive experience More

Ramon Diaz Ramon was awesome. I was so pleased how he went the extra mile to show me everything about my new car. Very happy with him! Ramon was awesome. I was so pleased how he went the extra mile to show me everything about my new car. Very happy with him! More