Stokes Toyota Hilton Head

Unhappy with the service department I have never been so unhappy. I was involved in an accident with a deer and had it repaired by a collision repair shop after getting it back the anti I have never been so unhappy. I was involved in an accident with a deer and had it repaired by a collision repair shop after getting it back the anti collision sensor went off saying we had to take it to the dealership. We brought it in for repair and they couldn't seem to find the problem(we hit a deer in at the front of the car) and we explained it was involved in an accident. They stated maybe the windshield was repaired causing the sensor to go off, we explained we did have a windshield repaired over 6 months ago. So then they told us the window cling was the issue, we explained the cling has been on there since we bought the car a year an a half ago. They held on to the car for 3 days and swore they fixed the issue almost $400 but they only reset the computer they never fixed it?? So a day later the anti collission goes off again along with other sensors now and the window cling was never installed back so that CANNOT be the issue. We make an appointment take it in and we did put the window cling back on and a camera right before we dropped it off and now we are being told its those items causing the anti collision sensor issues, but remember they were put back on there right before we dropped off so really that clearly isn't the issue. They can't look at the vehicle now even though we made an appointment, we will have to wait 4 days before they have time to look at it again. I explained we have an appointment we are telling you that those items are not our issue because if they were we would never reinstalled any thing and could reset the computer ourselves for FREE. I told them they charged for a service clearly on the invoice but never fixed the issue why?? I will never go back in for any service not even an oil change as you are not good to your word when you put a repair on an invoice you must do the repair NOT reset a computer and call it a repair. I wish we can put 0 stars but that isn't an option. More

great service, great people Wonderful service. Didn't even buy my car with them, just came around to fix a faulty trunk latch before heading home. Adu spent ten minutes sweating Wonderful service. Didn't even buy my car with them, just came around to fix a faulty trunk latch before heading home. Adu spent ten minutes sweating in the hot sun to make sure we could get ourselves home to get it properly replaced, as that would be a much longer process that we didn't have time for in the moment. Definitely recommend to those both from out of town and locals. More

Fun and easy process Chris Brown is a great salesman, he made the process of buy my new vehicle fun and easy and very accommodating. Stokes Toyota is one of the best car Chris Brown is a great salesman, he made the process of buy my new vehicle fun and easy and very accommodating. Stokes Toyota is one of the best car dealers I have been to. More

Amazing Julio did a great work explaining the process of buying a car will highly recommend him to help you it was a truly great experience! Julio did a great work explaining the process of buying a car will highly recommend him to help you it was a truly great experience! More

Great Julio nos ayudó a comprar mi carro estamos muy contentos con el trato el sabe como explicar y entendimos el proceso se lo recomiendo sin ningún proble Julio nos ayudó a comprar mi carro estamos muy contentos con el trato el sabe como explicar y entendimos el proceso se lo recomiendo sin ningún problema More

Awesome Julio is the best seller this is the 3rd car I buy from him and always been an awesome experience will highly recommend him as your sales representat Julio is the best seller this is the 3rd car I buy from him and always been an awesome experience will highly recommend him as your sales representative More

Julio was great to work with. Bought two cars one new one certified pre-owned, looking forward to Toyota reliability and great gas mileage. RAV4 and a Sienna. Had a good selection Bought two cars one new one certified pre-owned, looking forward to Toyota reliability and great gas mileage. RAV4 and a Sienna. Had a good selection of all vehicles More

Awesome Julio is the best salesman in Stokes he will help you to get your car he will work hard to get you the best deal Julio is the best salesman in Stokes he will help you to get your car he will work hard to get you the best deal More

Awesome This is the third car I buy from Julio always been an excellent experience will highly recommend Julio as your salesman he will help you for sure This is the third car I buy from Julio always been an excellent experience will highly recommend Julio as your salesman he will help you for sure More

Awesome My experience was awesome will highly recommend this dealership. Julio took very good care of me and fiance. He was very knowledgeable and made the wh My experience was awesome will highly recommend this dealership. Julio took very good care of me and fiance. He was very knowledgeable and made the whole car buying experience easy for us! More