Stokes Toyota Beaufort

My overall experience was excellet while it was dealing with Andy and Shep. Jo was nice as long as he was putting together the numbers, but when it was over he basically ignored me. I would not recommend a with Andy and Shep. Jo was nice as long as he was putting together the numbers, but when it was over he basically ignored me. I would not recommend anyone to deal with him. Everyone else was extremely nice. The down side to everything was that on the first day (Saturday) that we came in we were there for six hours waiting and on the following Monday I had to return for them to do some work on my car and I was there an additional eight hours. The paper work had to be redone and we ended up having to return the following day to redo the paperwork. This was a real problem because we live almost 45 miles away. On that Monday we got everything fixed with the deal and I was still waiting with no idea what was going on. Andy was very helpful trying to find out what was going on and Jo said he was working on trying to find out , but an hour and a half went by and he never spoke to me. Finally Andy went and got Shep and everything started moving then. Within an hour of Shep coming to me I was on my way home. I give a big thanks to Andy and Shep not Jo. Shep gave Andy the ok to go get us five gallons of gas (Jo was not happy about this and berated Andy for taking us to the gas station)on that Tuesday before we left and I was grateful even though my husband was not happy in the least. He thinks that they should have at least filled it up to make up for all the trouble we went through. He still thinks this should be done before he recommends anyone to this dealership as a showing of good faith. More

I wish to give Stokes Brown Toyota a rating because my husband and I have purchased at least 6 cars (some new, some used) from this dealership and have our cars serviced periodically there as well. We fi husband and I have purchased at least 6 cars (some new, some used) from this dealership and have our cars serviced periodically there as well. We find the entire staff to be friendly, helpful, patient, and fair. They take the time to listen to our needs and make a big effort to accomodate us in every way. The facility is clean and inviting. Mr. Archie Brown, the General Manager, is outgoing and approachable and interacts with Stokes Brown Toyota customers. Mr. Alan Fox and Mr. Matt Whitmore, Product Specialists, are thorough, attend to customers' requests, and follow through after our visits to the showroom and/or after completing a sale. Mr. J. R. Riley, sales staff, presents ideas and options and aims to please. We always feel we are treated professionally and in a couteous manner. We recommend this dealership to many of our friends and acquaintances. Mary L. (Cissy) Brandt-Nichols and Norman Nichols More

Melissa was a joy to work with. She listened to my needs and took the time to understand where I was at in purchasing a new car. I also greatly appreciate that when I said I was early in the shopping proces and took the time to understand where I was at in purchasing a new car. I also greatly appreciate that when I said I was early in the shopping process, she respected that and did not hound me with phone calls. It is unfortunate that at this time, a Honda vehicle did not fit my needs as it was a pleasure dealing with the dealership. If Honda has the right vehicle for my family, we will be back. More

I enjoyed my experience at Stokes Brown of Beaufort. Alexis was honest and upfront with pricing and inventory. Alexis also went above and beyond my normal sales expectations. I would definitely recommen Alexis was honest and upfront with pricing and inventory. Alexis also went above and beyond my normal sales expectations. I would definitely recommend friends and family members to go to Alexis for any type of automobile services. More

I experienced exceptional service all around, which generated an awesome experience in the purchase of my vehicles. The entire staff displayed customer relations interaction as if the transaction was generated an awesome experience in the purchase of my vehicles. The entire staff displayed customer relations interaction as if the transaction was personal or family focused. There attentiveness to the smallest details is impressive, and there focus on customer satisfaction is appreciated. I will without hesitation recommend this dealership to friends and family. Great job!! JBell More

I initially chose this dealership based on price and the quick response to my internet inquiry. This purchase was completed within four days of the initial contact. They procured a car, provided me with a quick response to my internet inquiry. This purchase was completed within four days of the initial contact. They procured a car, provided me with a loan and delivered the car to me in this short amount of time. Every person I worked with had a very professional and friendly attitude. I would definitely recommend this dealership to others. More

One of the rarest pleasant dealings with a car dealership. Very knowledgable, polite & non-pressuring salespeople, including the finance department. Prompt service; very knowledgable about vehi dealership. Very knowledgable, polite & non-pressuring salespeople, including the finance department. Prompt service; very knowledgable about vehicle purchased. The product specialist, Melissa, was friendly, pleasant and most helpful in explaning how to operate the car. More

Merick Sherline has the patience of Job as I am a rather detailed consumer and probably e-mailed him 50 times over the past 2 months or so. Always available, always prompt and always honest in his dealin detailed consumer and probably e-mailed him 50 times over the past 2 months or so. Always available, always prompt and always honest in his dealings with me. His Product Specialist, Patty, did a great job going over the details of the Prius I purchased and was a delight to work with. They make a great team and are a credit to Stokes Brown Toyota. I spoke to many other Toyota dealers online or on the phone and always came back to Merick. Thanks for hanging in there my friend ! More

Alan Fox was thte most informed sales person i have ever dealt with! this is the second time i have delt with Alan and would plan on coming back again and again. Alan absolutly knows his vehicles that he i dealt with! this is the second time i have delt with Alan and would plan on coming back again and again. Alan absolutly knows his vehicles that he is saleing and will tell you if he does not no somthing. More