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Stokes Toyota Beaufort
Beaufort, SC
259 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 259 reviews
July 01, 2013
Each has good listening skills. Eager to satisfy my consumer needs. Perform tasks in an efficient and pleasant manner. Knowledgeable about product, service, financing. Maintains records of all my pr consumer needs. Perform tasks in an efficient and pleasant manner. Knowledgeable about product, service, financing. Maintains records of all my previous purchases and has expertly serviced every one of my car purchases for 16+ years. Takes the time to explain work to be performed on service visits and cost if applicable. Changing over to a Lease was easy, a very smooth process. Management, sales manager, product specialist, finance manager all efficient in their field and took lots of time to explain each step while keeping my needs as the most important part of the process. Offered their card for future contact should there be any questions or issues. Simply stated, they all follow-up and follow through. I think this is the most important skill to master if you want to be successful in the service business whether your selling cars, lending money or retail sales. Everyone at Stokes Brown Toyota makes each customer feel important. They always remember your name. Key. More
by tidewatch
Employees Worked With
James Thompson, Archie Brown, Ryan Tidwell, Bret Whiteside, David Olszewski
June 28, 2013
The service was amazing!!! Polite staff and Alan really made sure I was being taken care of. I was given a great offer on my trade-in and had a deal done in minutes. I recommend anybody looking for a vehic made sure I was being taken care of. I was given a great offer on my trade-in and had a deal done in minutes. I recommend anybody looking for a vehicle to swing in and see them!!!! More
by usmclark2045
February 05, 2013
ATTENTION ALL AREA MILITARY, I AM A PROUD VETERAN WITH 2 CHILDREN ACTIVE DUTY. AVOID THIS DEALER! THEY TAKE ADVANTAGE OF YOUNG ACTIVE DUTY BY MAKING THE SALE, AND NOT SUPPORTING THE SALE WITH SERVICE. 10 TR CHILDREN ACTIVE DUTY. AVOID THIS DEALER! THEY TAKE ADVANTAGE OF YOUNG ACTIVE DUTY BY MAKING THE SALE, AND NOT SUPPORTING THE SALE WITH SERVICE. 10 TRIPS TO THE COMPUTER BECAUSE YOUR LAST NAME CAN NOT BE FOUND, STALL TACTICS. I AM FOLLOWING UP WITH JAG TO ENSURE THIS DEALERSHIP CAN NOT SELL TO ANY OF THE AREA MILITARY. YOU HAVE BEEN WARNED! More
by NAVY.VET
Employees Worked With
USED CAR MANAGER TOM
January 02, 2012
I recently purchased a Toyota 4Runner I found using the I recently purchased a Toyota 4Runner I found using the internet from Stokes Brown Toyota. At first, it looked like everything was ok but a month a I recently purchased a Toyota 4Runner I found using the internet from Stokes Brown Toyota. At first, it looked like everything was ok but a month after driving the vehicle, my check engine light, vcs light, vcs track light and other lights suddenly came on. After taking the car to a local GOOD dealer (Abercorn Toyota) I was informed that they had seen this car before and the lights were on and the catalytic converter had gone bad. The estimate for repair was anywhere from 1400-3000 dollars. They informed me that when this was seen before the lights were on and the original owner (or Stokes even) had reset the lights to make it appear nothing had happened. After learning this, I called Stokes and asked them to help me by fixing this problem. Even though I bought the car AS IS, it is my thought that since I can prove this is a preexisting condition they would help me out and make it right. After being told by the sales manager that they were unwilling to help me, I informed them that I would naturally write about this situation on web pages like this (this is my first stop). He started accusing me of blackmail and extortion but continued to take no steps to alleviate the situation. Suffice to say, I am very unhappy with service after the sale and if you can find another place to buy your vehicles, I would suggest you do so. More
by jackmamais
Employees Worked With
jack mamais
November 16, 2011
I needed a relieable veichle to get. My old car had me on the side of the road time after time. Alexis gave my some options and i brought a used chevy. i loved the car and my sales person for making the expe the side of the road time after time. Alexis gave my some options and i brought a used chevy. i loved the car and my sales person for making the experience fun and easy. More
by Sheilah
Employees Worked With
Alexis James
November 01, 2011
Although Exellent Scale goes up to a 5, I give Alexis James a 10 because he went above and beyond the call of Duty! to get me the Toyota I wanted. He explained every safety feature and feature of my 201 James a 10 because he went above and beyond the call of Duty! to get me the Toyota I wanted. He explained every safety feature and feature of my 2012 Toyota Camry. My Toyota had to be ordered because the dealership did not have the color that I wanted. It took a few days for my Camry to arrive and when I saw it for the first time!!! Oh my gosh, it was SWEET!!!!!! My Camry rides so smooth you can not even tell that it is on and running. Thank You Stokes Brown for your wonderful employee!!! Alexis James! Thank You Alexis!!!!!!!!! Zoe Barker More
by Yvonnebarker93
Employees Worked With
Alexis James
October 07, 2011
My buying experience was a pleasant experience. Everyone I dealt with was a positive team member in providing me with the information and understanding I needed to make a decision about the purchase of my n I dealt with was a positive team member in providing me with the information and understanding I needed to make a decision about the purchase of my new Toyota Camry. I would rate the Stokes dealership as a great place to buy a car and Matt West, Sherrie Pritchard, and Mike Blume for their outstanding contribution to my car buying Experience. More
by Jim Bunton
Employees Worked With
Matthew West, Sherrie Pritchard, Mike Blume, Michael Blume, Sherree Pritchett
September 19, 2011
He was extremely helpful, and unlock most people he made the experience seem like home. He was very layed back which made the visit more fun then boring. He made sure he got you in what you really wanted an the experience seem like home. He was very layed back which made the visit more fun then boring. He made sure he got you in what you really wanted and if not he found one with the same quality and preference. Definitely recommended. More
by hotsauce23
Employees Worked With
Ryan, and matt west
August 27, 2011
I had a very great experience at Stokes-Brown Toyota of Beaufort. Archie Brown gave lots of information before I arrived at the Beaufort location. I was pleased that I did not have to stay at the dealershi Beaufort. Archie Brown gave lots of information before I arrived at the Beaufort location. I was pleased that I did not have to stay at the dealership for a long period of time. Matthew and Ryan were very attentive and helpful and I feel I received great service. THANK YOU STOKES-BROWN TOYOTA of Beaufort!!! More
by neekie06
Employees Worked With
Matthew West and Ryan Tidwell
August 12, 2011
My overall experience was excellet while it was dealing with Andy and Shep. Jo was nice as long as he was putting together the numbers, but when it was over he basically ignored me. I would not recommend a with Andy and Shep. Jo was nice as long as he was putting together the numbers, but when it was over he basically ignored me. I would not recommend anyone to deal with him. Everyone else was extremely nice. The down side to everything was that on the first day (Saturday) that we came in we were there for six hours waiting and on the following Monday I had to return for them to do some work on my car and I was there an additional eight hours. The paper work had to be redone and we ended up having to return the following day to redo the paperwork. This was a real problem because we live almost 45 miles away. On that Monday we got everything fixed with the deal and I was still waiting with no idea what was going on. Andy was very helpful trying to find out what was going on and Jo said he was working on trying to find out , but an hour and a half went by and he never spoke to me. Finally Andy went and got Shep and everything started moving then. Within an hour of Shep coming to me I was on my way home. I give a big thanks to Andy and Shep not Jo. Shep gave Andy the ok to go get us five gallons of gas (Jo was not happy about this and berated Andy for taking us to the gas station)on that Tuesday before we left and I was grateful even though my husband was not happy in the least. He thinks that they should have at least filled it up to make up for all the trouble we went through. He still thinks this should be done before he recommends anyone to this dealership as a showing of good faith. More
by Jtuten34
Employees Worked With
Andy, Shep, Jo Scott, Shep Sheppard
