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Stokes Toyota Beaufort
Beaufort, SC
260 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 260 reviews
July 15, 2013
When I arrived at the dealership I already a particular vehicle in mind. I sought out, Alan Fox, the salesman that sold me my last vehicle. Alan was very friendly and did not pressure me at all. I had alre vehicle in mind. I sought out, Alan Fox, the salesman that sold me my last vehicle. Alan was very friendly and did not pressure me at all. I had already called a few days prior and Alan had the car waiting for me. After the test drive the Stokes Brown team got together and put together a very attractive price. I explained that I was busy that week and that I would get back with them. A few days passed and Alan followed up with me, I got a call from the sales manager just to confirm that I was satisfied with everything, even Archie Brown called to make sure I had been treated well. None of these calls made me feel like I was being pressured. Just before I was about ready to go and purchase the vehicle I decided to compare prices online with other dealers in South Carolina and Georgia. I was pleasantly surprised to see what a good deal I had been offered. On my return trip to the dealership the car was spotless and ready to go. I signed a few papers, was given a few additional options (again, no pressure) and off I went! It's been two weeks now. I love the vehicle. Alan has touched base with me a couple of times to make sure everything is okay. Archie Brown called again to make sure I was pleased and to find out if there was anything they could do to improve on the SBT experience. Even the title clerk called to let me know when to expect my registration. Thanks guys for a hassle free, fun experience. See you at trade-in time! More
by rforsch
July 01, 2013
Each has good listening skills. Eager to satisfy my consumer needs. Perform tasks in an efficient and pleasant manner. Knowledgeable about product, service, financing. Maintains records of all my pr consumer needs. Perform tasks in an efficient and pleasant manner. Knowledgeable about product, service, financing. Maintains records of all my previous purchases and has expertly serviced every one of my car purchases for 16+ years. Takes the time to explain work to be performed on service visits and cost if applicable. Changing over to a Lease was easy, a very smooth process. Management, sales manager, product specialist, finance manager all efficient in their field and took lots of time to explain each step while keeping my needs as the most important part of the process. Offered their card for future contact should there be any questions or issues. Simply stated, they all follow-up and follow through. I think this is the most important skill to master if you want to be successful in the service business whether your selling cars, lending money or retail sales. Everyone at Stokes Brown Toyota makes each customer feel important. They always remember your name. Key. More
by tidewatch
Employees Worked With
James Thompson, Archie Brown, Ryan Tidwell, Bret Whiteside, David Olszewski
June 28, 2013
The service was amazing!!! Polite staff and Alan really made sure I was being taken care of. I was given a great offer on my trade-in and had a deal done in minutes. I recommend anybody looking for a vehic made sure I was being taken care of. I was given a great offer on my trade-in and had a deal done in minutes. I recommend anybody looking for a vehicle to swing in and see them!!!! More
by usmclark2045
February 05, 2013
ATTENTION ALL AREA MILITARY, I AM A PROUD VETERAN WITH 2 CHILDREN ACTIVE DUTY. AVOID THIS DEALER! THEY TAKE ADVANTAGE OF YOUNG ACTIVE DUTY BY MAKING THE SALE, AND NOT SUPPORTING THE SALE WITH SERVICE. 10 TR CHILDREN ACTIVE DUTY. AVOID THIS DEALER! THEY TAKE ADVANTAGE OF YOUNG ACTIVE DUTY BY MAKING THE SALE, AND NOT SUPPORTING THE SALE WITH SERVICE. 10 TRIPS TO THE COMPUTER BECAUSE YOUR LAST NAME CAN NOT BE FOUND, STALL TACTICS. I AM FOLLOWING UP WITH JAG TO ENSURE THIS DEALERSHIP CAN NOT SELL TO ANY OF THE AREA MILITARY. YOU HAVE BEEN WARNED! More
by NAVY.VET
Employees Worked With
USED CAR MANAGER TOM
January 02, 2012
I recently purchased a Toyota 4Runner I found using the I recently purchased a Toyota 4Runner I found using the internet from Stokes Brown Toyota. At first, it looked like everything was ok but a month a I recently purchased a Toyota 4Runner I found using the internet from Stokes Brown Toyota. At first, it looked like everything was ok but a month after driving the vehicle, my check engine light, vcs light, vcs track light and other lights suddenly came on. After taking the car to a local GOOD dealer (Abercorn Toyota) I was informed that they had seen this car before and the lights were on and the catalytic converter had gone bad. The estimate for repair was anywhere from 1400-3000 dollars. They informed me that when this was seen before the lights were on and the original owner (or Stokes even) had reset the lights to make it appear nothing had happened. After learning this, I called Stokes and asked them to help me by fixing this problem. Even though I bought the car AS IS, it is my thought that since I can prove this is a preexisting condition they would help me out and make it right. After being told by the sales manager that they were unwilling to help me, I informed them that I would naturally write about this situation on web pages like this (this is my first stop). He started accusing me of blackmail and extortion but continued to take no steps to alleviate the situation. Suffice to say, I am very unhappy with service after the sale and if you can find another place to buy your vehicles, I would suggest you do so. More
by jackmamais
Employees Worked With
jack mamais
November 16, 2011
I needed a relieable veichle to get. My old car had me on the side of the road time after time. Alexis gave my some options and i brought a used chevy. i loved the car and my sales person for making the expe the side of the road time after time. Alexis gave my some options and i brought a used chevy. i loved the car and my sales person for making the experience fun and easy. More
by Sheilah
Employees Worked With
Alexis James
November 01, 2011
Although Exellent Scale goes up to a 5, I give Alexis James a 10 because he went above and beyond the call of Duty! to get me the Toyota I wanted. He explained every safety feature and feature of my 201 James a 10 because he went above and beyond the call of Duty! to get me the Toyota I wanted. He explained every safety feature and feature of my 2012 Toyota Camry. My Toyota had to be ordered because the dealership did not have the color that I wanted. It took a few days for my Camry to arrive and when I saw it for the first time!!! Oh my gosh, it was SWEET!!!!!! My Camry rides so smooth you can not even tell that it is on and running. Thank You Stokes Brown for your wonderful employee!!! Alexis James! Thank You Alexis!!!!!!!!! Zoe Barker More
by Yvonnebarker93
Employees Worked With
Alexis James
October 07, 2011
My buying experience was a pleasant experience. Everyone I dealt with was a positive team member in providing me with the information and understanding I needed to make a decision about the purchase of my n I dealt with was a positive team member in providing me with the information and understanding I needed to make a decision about the purchase of my new Toyota Camry. I would rate the Stokes dealership as a great place to buy a car and Matt West, Sherrie Pritchard, and Mike Blume for their outstanding contribution to my car buying Experience. More
by Jim Bunton
Employees Worked With
Matthew West, Sherrie Pritchard, Mike Blume, Michael Blume, Sherree Pritchett
September 19, 2011
He was extremely helpful, and unlock most people he made the experience seem like home. He was very layed back which made the visit more fun then boring. He made sure he got you in what you really wanted an the experience seem like home. He was very layed back which made the visit more fun then boring. He made sure he got you in what you really wanted and if not he found one with the same quality and preference. Definitely recommended. More
by hotsauce23
Employees Worked With
Ryan, and matt west
August 27, 2011
I had a very great experience at Stokes-Brown Toyota of Beaufort. Archie Brown gave lots of information before I arrived at the Beaufort location. I was pleased that I did not have to stay at the dealershi Beaufort. Archie Brown gave lots of information before I arrived at the Beaufort location. I was pleased that I did not have to stay at the dealership for a long period of time. Matthew and Ryan were very attentive and helpful and I feel I received great service. THANK YOU STOKES-BROWN TOYOTA of Beaufort!!! More
by neekie06
Employees Worked With
Matthew West and Ryan Tidwell
