Stokes Kia

AVOID STOKES KIA ! Buy and get service from another dealer. Customer Service is not a priority. While I like our KIA I would definitely choose a different dealer since ! Buy and get service from another dealer. Customer Service is not a priority. While I like our KIA I would definitely choose a different dealer since customer service and the long-term relationship it entails is a big part of a vehicle purchase. It is clear that management has fostered an attitude of ‘we’ll get to it when we get to it’. Our vehicle was at dealership for over 2 months sitting out on lot awaiting a new engine as part of the KIA recall. After picking up the vehicle, the check engine light came on in less than a week. The service department said we could drop it off and they would try to get to it in 3 days. We were also told that it probably did not have anything to do with the replacement engine they put in the car less than a week earlier! The proper response would have been to check the light immediately to determine the problem and provide a response. This is supposedly a brand new engine with less than 100 miles on it. Finally, we were told we could rent a car at our expense while our car sat on the lot for a few days til they could get to it. The attitude was ‘it is not our problem and you can get in line, we’ll get to it when we get to it’ (even though it was a KIA caused problem). The customer is not a priority and Stokes KIA is not going to even acknowledge it may be related to the replacement engine. I was told it may be bad fuel. It may be but that is a patronizing response and demonstrates that the dealership does not recognize its responsibility in the vehicle recall nor its responsibility or respect of its customers in prioritizing making the situation right. Customers are numbers to Stokes KIA and they have plenty so you as a customer are not important to them. The attitude is they were doing us a favor by repairing KIA’s error (and by being a KIA dealer their error). Stokes KIA didn’t even perform a quick wash before pick up which, while not required, would have been a very small no cost to them nicety considering the two month inconvenience that was caused by KIA. Contrast the poor customer service attitude at STOKES KIA with the above and beyond attitude at PARAMOUNT KIA OF ASHEVILLE (we have a home in Asheville). When I explained the problem to PARAMOUNT KIA OF ASHEVILLE, they asked me to bring it in immediately and they would check to see if it was related to the recall or the engine replacement. They also offered appointment times to have it checked at my convenience. STOKES KIA would not specify a time nor take any responsibility for the issue. Upon arrival at PARAMOUNT KIA OF ASHEVILLE I was given the phone number of the service manager to call or text with anything. The service manager has stopped by the waiting area twice in less than an hour to update waiting patrons on the status of their service and ask if they have any questions or need anything. The ‘customer is a priority attitude’ is shared by every member of the PARAMOUNT KIA OF ASHEVILLE service department. The difference is night and day. We are fortunate that we have an alternative to STOKES KIA and its horrible customer service attitude. It is worth the trip to Asheville from Charleston for the difference in customer service attitude. It is worth your time in the future to find a dealership that will appreciate your business. That dealership in NOT STOKES KIA. More

Easiest Car Buying Experience!!! Jason made the car buying experience such a breeze. I never felt pressured to purchase anything and he was always honest and upfront about everything. Jason made the car buying experience such a breeze. I never felt pressured to purchase anything and he was always honest and upfront about everything. More

Fast and easy Came up to the building and Owen greeted me at the entrance. I gave him a number to work with and Owen showed me not only what I could afford but what Came up to the building and Owen greeted me at the entrance. I gave him a number to work with and Owen showed me not only what I could afford but what I wanted. I've already told several of my acquaintances who to talk to about getting a new car. I'm glad I ran into another person that makes things quick and efficient yet explains the details. Thank you Owen. I'll continue to recommend with every compliment and query. More

Kia Forte Gena and I had an excellent overall experience with Owen as our sales guy. He definitely made the experience an enjoyable on and compared with other Gena and I had an excellent overall experience with Owen as our sales guy. He definitely made the experience an enjoyable on and compared with other sales guys at other dealers he was not aggressively seeking our business. He new what we liked and was very knowledgeable about the Kia vehicles we had an interest in. Thanks, Chris & Gena Thobe More

Sharon The price of my Kia Soul was excellent, but I wish I could have had a better trade in value for my Yukon. Owen Fussey was so nice. I highly recommend The price of my Kia Soul was excellent, but I wish I could have had a better trade in value for my Yukon. Owen Fussey was so nice. I highly recommend this guy. More

excellent service from Owen Owen was professional on handling my purchase. Will recommend him and the dealership to all of my friends and family. Great job and well done. Owen was professional on handling my purchase. Will recommend him and the dealership to all of my friends and family. Great job and well done. More

Quick and professional Owen was great! Even at a late hour, he was very professional and helped us get into a new Kia. The staff seemed to be very pleasant. Thanks KIA Owen was great! Even at a late hour, he was very professional and helped us get into a new Kia. The staff seemed to be very pleasant. Thanks KIA More

Great expry Everyone did everything they could to get me in a new car not just once but twice. They are amazing! And would highly recommend y'all. Everyone did everything they could to get me in a new car not just once but twice. They are amazing! And would highly recommend y'all. More

Would recommend to anyone! i have bought a few cars in my life so far. this was the easiest, most stress free experience i ever had at a car dealership. Owen was excellent, know i have bought a few cars in my life so far. this was the easiest, most stress free experience i ever had at a car dealership. Owen was excellent, knowledgable and patient and not one bit pushy. we felt like we could look at whatever we wanted to, and still come back and get the same deal TOMORROW. i have never felt that way at other dealerships! we ended up getting a great deal on a really nice car, in less than 3 hours from start to finish, and got a very fair offer on my trade in after we agreed on the price of the car! for the first time , i understood what i paid for the car and what i actually got for mine, and had total peace of mind and no regrets! i would recommend Owen to anybody, thank you, joey l. More

Amazing service! Great service from and help I’d recommend anyone to this Kia dealership and highly recommend talking to Owen he provided great service and help for me Great service from and help I’d recommend anyone to this Kia dealership and highly recommend talking to Owen he provided great service and help for me and my wife’s first time purchasing a brand new car. More