Stokes Honda North

Long wait. The service statation was very busy during my appointment time. I made an appointment for an oil change. After the 90 min. wait time, the waiting area began to clear. I saw my car being pulled appointment time. I made an appointment for an oil change. After the 90 min. wait time, the waiting area began to clear. I saw my car being pulled out and went to the service desk. I still had to wait 5 minutes before anyone acknowleged me. I felt they should have made my appointment at a later time when they were not so busy. More

Very courteous staff and easy to get a same day appointment. My car was returned before promised, and because they misquoted the price of service (my Accord takes a different oil weight), they dis appointment. My car was returned before promised, and because they misquoted the price of service (my Accord takes a different oil weight), they discounted me 10% off my total. Great experience! More

fantastic service department-only had an oil change but was in and out extremely quickly-fast and friendly-would recommend to both family and friends! was in and out extremely quickly-fast and friendly-would recommend to both family and friends! More

Wonderful service, been doing business there for years. Great group of people, fast, courteous and friendly. Will always do business with Stokes Honda, no one else mesures up !!!! Great group of people, fast, courteous and friendly. Will always do business with Stokes Honda, no one else mesures up !!!! More

Chrissy Canady and the tech Robert exceeded my expectations. I will be a repeat customer for life and tell all my colleagues to come here for any of the automotive needs. expectations. I will be a repeat customer for life and tell all my colleagues to come here for any of the automotive needs. More

Rating provided: Customer service at Stokes Honda North is second to none. Everyone is very helpful and friendly. Quality of Work did not get a GREAT rating because of two recent incidents: 1. Was to is second to none. Everyone is very helpful and friendly. Quality of Work did not get a GREAT rating because of two recent incidents: 1. Was told car was ready to go and realized when I got in the car that the windshield fluid had not been filled as I'd just requested. 2. After last oil change, I realized oil change warning inside dash was still staring me in the face so I had to go back to the dealership to be sure it was only an oversight of not changing the light status or whether they had, in fact, changed the oil. Time is money! Price got a medium rating as I believe Stokes is high on many of its services. More

made an online apptmt for an oil change. Time was 6:40pm. When I pulled into service they said the last apptmt for oil changes was 6:30pm. I advised that the on-line apptmt service allowed me to mak 6:40pm. When I pulled into service they said the last apptmt for oil changes was 6:30pm. I advised that the on-line apptmt service allowed me to make an apptmt for 6:40pm. I told the Service Manager that I was driving to Chicago. He said not to worry we will take care of you. And they did. The oil tech was still there and had no problem doing the oil change "after hours". Super service from these guys. They went out of their way to get me taken care of and it was very much appreciated ! Thank you Stokes Honda ! More

This is the third vehicle is have purchased from Stokes KIA. Jason Orvin has been my salesman for all three. I can't say enough about Jason he is very knowledgeable friendly and willing to do what it take KIA. Jason Orvin has been my salesman for all three. I can't say enough about Jason he is very knowledgeable friendly and willing to do what it takes to make sure me (The Customer) is well satisfied. I will definitely recommend Jason to all that are interested in buying a vehicle and I will return. Over all my experience was good. I went to the dealer ship with the intentions of buying two vehicles that day a new vehicle for my wife and a used truck for my self. But the sales Management (Not Jason) did not seem to be interested in working with me on finding a good deal on a truck. To the point of ignoring my request. Victor Sims More

I was pleased that we were not pressured by "Vulture-like" sales reps that circle the sales lot searching for car searching victims. Gary took a lot of time with us test driving several cars, "Vulture-like" sales reps that circle the sales lot searching for car searching victims. Gary took a lot of time with us test driving several cars, and waiting patiently while I decided on a final color. The car that was finally chosen had all of its parts and will Gary introduced us to the person in charge of setting up the window tinting appointment. This is the 3rd Honda we have purchased from Stokes, and I was pleased with our experience this time, unlike last time when we waited 4 hours for the sales transaction to be completed and we told our trade in would not be accepted (after a promise to purchase it for $500). Our recent sales experience was good. Stokes get an A+ for improvement in customer service. Thanks. Jay More

Andy is an excellent salesperson and consummate professional. Not pushy, sincere, and very knowledgeable of the product. I would have moved on the first day that we stopped onto the lot had it no professional. Not pushy, sincere, and very knowledgeable of the product. I would have moved on the first day that we stopped onto the lot had it not been for Andy. And, I wasn't planning on making a move that day. It's not easy to sell a salesperson, but that is exactly what Andy did. Dan was nice to deal with as well. The buyer was not able to locate our original desired color, but may have been a blessing in disguise. We love the product and are happy with the color that we ended up with. More