Stokes Honda Cars of Beaufort

This dealership is RACIST. My family purchased a used BMW convertible from them on 11/16/2024. The piece covering the hinge for the roof was broken on one side, I asked multip My family purchased a used BMW convertible from them on 11/16/2024. The piece covering the hinge for the roof was broken on one side, I asked multiple reps making sure it’s not a mechanical issue and every single one assured me that it is not. A week after purchasing it, the other piece covering the other hinge broke the same way, it was very odd that it broke off on its own. I took the car to a BMW repair shop and they tell me it is in fact a mechanical problem and they need to replace the inner hinges as well. Our salesperson and I both signed a “We Owe, You Owe” contract including the fact that the first broken piece will be fixed and within 30 days of the purchase any other repairs (not at our fault) will be covered. I have been trying to reach them about this and they kept ignoring my calls and texts. Finally, yesterday my salesperson answered and I asked to speak to the sales manager John Fernandez. He started off by not even letting me speak and talking over me. I was shocked by how unprofessional and rude he was. Saying things like “Stop calling my office! Stop calling my phone!”, literally yelling at me. He didn’t let me even ask what I wanted to, and the whole phone call was John Fernandez constantly screaming. I don’t argue though because I know if someone is yelling that is their problem and nothing to do with me and I will not stoop to their level of immaturity. It shows the kind of person you are. Anyway, I would give this dealership zero stars if I could. This is definitely racially motivated because we are a brown family and they are trying to take advantage of my immigrant parents. I don’t want anyone else to have to go through what my family and I are going through. You can not trust that the people working there have your best interest in mind. If you have any sense of morals, DO NOT SUPPORT THIS DEALERSHIP. It is run by liars and scammers. Thank you. More

Scheduled an 8:30am appointment for an alignment, balance and tire rotation. I was told it would take 1hr 20 minutes. At 10am, Brett made a service recommendation. 10:45am I checked to see if my vehicle was and tire rotation. I was told it would take 1hr 20 minutes. At 10am, Brett made a service recommendation. 10:45am I checked to see if my vehicle was ready. Later informed it would be an additional hour before they were complete. I asked why. Informed it was very busy today. Not acceptable when I have a scheduled appointment. As of 11:28am I am still waiting!!😡😡 More

My husband and I purchased a 2023 Honda Pilot last night and had the best experience ever with our salesman Bert who I HIGHLY RECOMMEND and our Finance guy Jerry. Bert and Jerry had impeccable customer serv and had the best experience ever with our salesman Bert who I HIGHLY RECOMMEND and our Finance guy Jerry. Bert and Jerry had impeccable customer service and I will definitely use them again for any future Honda purchases. I honestly felt like they wanted us to be happy with our deal and our vehicle. Jerry has been there for 30 years and that says a whole lot about this company. Bert, I can't thank you enough and I wish you and your wife all the blessings in the world. Ken & Melissa More

I had such an awesome experience purchasing my accord with Bert G. He went above and beyond to make the experience fun and smooth. As a marine stationed here with no family around, I was grateful that Be with Bert G. He went above and beyond to make the experience fun and smooth. As a marine stationed here with no family around, I was grateful that Bert went out of his way to explain the details of the process and even helped me with my insurance afterward. I HIGHLY recommend going to see him for a car. My friend referred me to him and I will continue to refer my friends to him. More

Gregg Marchetta in service is the best! ! No messing around...in and out...great service!!! ! No messing around...in and out...great service!!! More

Caveat emptor. Bought a used 2012 BMW X5 "on the quick" because a similar car my wife had was totaled after she was rear ended. One of the bigger mistakes of my lif Bought a used 2012 BMW X5 "on the quick" because a similar car my wife had was totaled after she was rear ended. One of the bigger mistakes of my life. Car was driven up to me in Charleston with numerous warning lights on. The dealership put two new tires on the front but had two old messed up ones on the back. There was A DENT that didn't show in the pictures above the rear driver's side wheel. The car hadn't been detailed. The rear wiper didn't work at all. The passenger side door handle had essentially melted into some type of sticky goo. Long story short, $5000 later and I finally have this thing in decent shape. Stay in your lane Stokes Honda. Stay in your lane.... More

Rob William's is a super Salesman.He was very helpful selling me a 2017 Jeep Renegade.Thanks for your help.In search of a vehicle go see Rob. selling me a 2017 Jeep Renegade.Thanks for your help.In search of a vehicle go see Rob. More

I want to take a moment to thank Gregg for all of his assistance. I went to get my car serviced and there were several lights on which had me concerned. Gregg must have seen it or sensed it and made me assistance. I went to get my car serviced and there were several lights on which had me concerned. Gregg must have seen it or sensed it and made me feel comfortable. He told me to come in early the next morning to drop my car off and he would take car of everything. So said, so done. He called me with the diagnosis and told me that it would be finished by the end of the work day which it was. This was my first time going to a dealership to service my car and I'm sure we've all heard stories about how they can be towards customers, but not Gregg, he really cares. I appreciated it. More

I visited Stokes Honda dealership in Beaufort today with the intent to buy a truck. I had been preapproved for a loan and had my down payment. The sales person did a great job. Everything was going well unt the intent to buy a truck. I had been preapproved for a loan and had my down payment. The sales person did a great job. Everything was going well until I countered the first offer that was made. The used car manager walked over and said that we would not be able to do business today. I drove 2.5 hours to see the truck and made what I thought was a reasonable counter offer. He did not say this is the best we can do. He shut down negotiations and walked away. It was an upsetting experience. I will never buy anything from this dealership and I will share my awful experience with my Facebook friends. More