Stokes Hodges Kia

Outstanding Customer Service My name is Taryn Birchfield and Kia of Augusta is not just a place to buy a vehicle, but a place to be welcomed without hassle. I had researched and n My name is Taryn Birchfield and Kia of Augusta is not just a place to buy a vehicle, but a place to be welcomed without hassle. I had researched and narrowed down what I wanted and what my mother wanted out of a vehicle. I was wanting the 2016 Sorento and my mother the 2016 Sedona. When I arrived at Kia I was met with a smiling face from Antonio Buoy "Toni". He was not only knowledgeable about the 2016 Kia fleet but also very interested in making sure he sought out exactly what I was looking for. If he didn't have the answer, he immediately worked at finding the person that could answer my question. After we narrowed down the vehicles Toni got us Mr. David Wolfe in finance to go over our options. We worked very well with David in coming to a manageable agreement for payments and such. I felt at ease with dealing with Mr. Wolfe and he spoke in terms that were very easy to understand. After we had everything settled and continued on with the buying process we got to finalize with Mr. Cerrone Walker (finance Manager). Again, we were met with a smiling face and someone that was more than willing to explain anything we needed broken down. Little was left to explain because he was awesome at his job and explained everything and broke down all cost. When we finished all the car buying process up we got to speak with Candice Cleveland and she helped explained all of our buttons and gadgets within our new vehicles. She also set us up with future appointments to keep our vehicles in tip top shape. Everyone we came in contact with not only met our expectations but exceeded them. That is exactly why we left with not one but two new vehicles. My mom got her 2016 Sedona and I got my 2016 Sorento. We are beyond pleased with our experience and that all started with Toni. I highly recommend asking for Mr. Buoy when you go in. We have definitely found our car dealership for life. Thank you all. More

Excellent Service Easiest & best buying experience! Sales staff & management go above & beyond to help you out & make sure you get the best deal around, would recommend Easiest & best buying experience! Sales staff & management go above & beyond to help you out & make sure you get the best deal around, would recommend to everyone. Service dept is top notch!! More

Very friendly staff The staff was more than friendly! They answered any and all questions and assured that I had the best experience possible. The car was completely gone The staff was more than friendly! They answered any and all questions and assured that I had the best experience possible. The car was completely gone over and inspected. We were spoken to by more than one employee which was reassuring that the company cared. The whole experience was extremely pleasant! I would recommend Kia of Augusta to anyone who was looking for a good deal on a great car! More

New Kia Sedona Brandon was very helpful from start to finish and treated my wife and I great. I would recommend going in to see him to find out if he can help you o Brandon was very helpful from start to finish and treated my wife and I great. I would recommend going in to see him to find out if he can help you out as much as he did us. More

Helpful, no pressure, and overall nice people The sales lady was beyond helpful. I went in thinking about buying an optima, but she quickly read into what might work best for me. I ended up with a The sales lady was beyond helpful. I went in thinking about buying an optima, but she quickly read into what might work best for me. I ended up with a forte, and love it! More

Happy satisfied customer Great customer service. Knows their product. I told her what I wanted she took me to what I wanted and more with the features I wasn't aware of. K Great customer service. Knows their product. I told her what I wanted she took me to what I wanted and more with the features I wasn't aware of. Kia of Augusta Thanks More

Awesome prices Best price on my optima in 3 states. I called and the vehicle was there . When I arrived Greg was there to greet me and show me all the features of th Best price on my optima in 3 states. I called and the vehicle was there . When I arrived Greg was there to greet me and show me all the features of the vehicle. More

Beware of Buying Used Vehicles Do not buy a used vehicle here. I got pressured into buying a used vehicle when my husband and I were just looking, not even planning to buy for anoth Do not buy a used vehicle here. I got pressured into buying a used vehicle when my husband and I were just looking, not even planning to buy for another couple of months. We told them we could not afford much (I'm enlisted military and new to the area, husband had not started his new job yet), so they lured us in with 0 down and no payments for 2 months (more like 1 month after the paperwork was finalized). Of course, we test drove the car, looked at the history, everything you are supposed to do when buying a car. Yes, I should have taken it to a mechanic, but being new to the area, I don't know any that I trust. 3 months down the line, the AC is just blowing hot air. When we had tested the AC before purchase, it was colder out, so it had seemed to be working. But now, going into Georgia summer, I don't have working AC in a vehicle I pay $300 a month for to drive around in full military gear to and from work daily. When I called Kia of Augusta for help on this broken vehicle I just bought from them, they give me options: A) Refinance the car to include warranty. Except no banks will do that because it's very uncommon and apparently the car isn't worth that much to them. B) Buy the warranty from the dealership at $1200. I don't have that kind of money lying around, and yes I could take out a personal loan, but that's an extra $80 a month on top of the $300 I'm paying for a broken vehicle. Not to mention I couldn't use the warranty for 30 days, just to not "look suspicious". C) Pay them $800 to fix the AC.... again, do I have that kind of money? No. And that amount is them being nice about it and giving me a $200 break. But what's going to happen when something else breaks in another couple of months. No, I'd better buy the warranty at this rate. D) Trade-in and get a new car. I would do this, except we have literally only made 2 payments on this vehicle, meaning we will just owe more money to pay off this car AND get the new vehicle. It's just not feasibly possible for us at this point. Moral of the story, just don't buy a used vehicle from them, or take it to a mechanic you trust before buying. They clearly don't check out the cars as thoroughly as they claim to, and no matter how good the deal or the price, it really isn't worth the headache, stress and financial struggle in the long run. If I could do things all over again, I would have never even walked into the Kia of Augusta dealership. I will never buy another vehicle from them again. And I will warn everyone away from them. Kia of Augusta seems to prey on the young and inexperienced car buyers. If anything, I will take this as a bitter, painful (literally, the car gets very hot) learning experience and never trust another car salesman as long as I live. More

I am a loyal Kia customer I have purchased 5 Kia cars since 2009. My most recent car was a 2012 Kia Forte . I've been told and turned away for almost 2 years that my Forte was not tradable . Well Lori yo since 2009. My most recent car was a 2012 Kia Forte . I've been told and turned away for almost 2 years that my Forte was not tradable . Well Lori you were not truthful nor did you even respect me or my husband when we entered your dealership 2 weeks ago . The Sorenta that we have now you called my house at 8:30 pm because you needed a sale. I would NOT RECCOMEND THIS DEALERSHIP TO ANYONE because lack of professionalism , lack of knowledge and no concern to loyal Kia Customers. Last Lori the Forte was traded within 30 minutes at another dealership ! More

My wife and I went in to get a price on a vehicle and we were pleased with the vehicle and the sales person until we told him we had to leave and that we would get back with him. He then started to go into were pleased with the vehicle and the sales person until we told him we had to leave and that we would get back with him. He then started to go into high grear with the sales pressure tactics and kept trying to push us into making a descision right then. I told him we had to think about the price and that I thought it was high and he then asked me what I thought was a good price and I told him my thoughts to which he then became very sarcastic and immediately shook my hand and my wifes hand and blew us off and proceeded to state our intentions outloud in the office area to whom I can only guess to be the finance manager or the dealer himself as well as everyone else in the building. This person was not just a sales rep but infact the internet sales manager. Very unprofessional and now I will never return to their establishment nor will I recommend anyone else to as well. More