Stokes Hodges Ford

Disappointed F-150 owner I have a 2017 F-150 Ecoboost that I bought new from Satcher Ford. It is a Lariat FX-4 that is loaded with a spray in bed liner from the factory. I p I have a 2017 F-150 Ecoboost that I bought new from Satcher Ford. It is a Lariat FX-4 that is loaded with a spray in bed liner from the factory. I paid nearly $60K for it and it is still under warranty for what it’s worth. I took it in to Satcher for a recall and 3 warranty items. A miss at 40 MPH, a noise in the front end, and a piece of the bedliner the size of a 50-cent piece has chipped up. They kept it a week and fixed nothing. They never called me with status updates, then said they couldn’t get it to miss when they drove it, couldn’t hear the noise in the front end and Ford denied the bed liner saying it was physical damage and that I must have dropped a shovel or rake in the bed. I don’t remember ever doing that, there is no dent or other evidence of physical damage. Even if I did drop something as light as a shovel or rake wouldn’t you think a bed liner would have stood up to that? I have never carried anything very heavy or abrasive in the bed either. That is obvious because the rest of the bed looks unused. I also noticed that there is no paint or primer under the spray in liner. If you are smart you will not get a factory spray in liner. That way you will get the extra protection of primer and paint before the liner is sprayed in and a warranty that may not be honored. The dealer was my best friend while I was buying the truck, but the service department is terrible, and Ford is even worse. This will probably be my last Ford truck and I will never use this dealer again. More

Another great experience I had a routine oil change yet the experience was, again, very satisfying. Friendly personnel, efficient service, and a desire to go the extra mile to I had a routine oil change yet the experience was, again, very satisfying. Friendly personnel, efficient service, and a desire to go the extra mile to help makes this more than routine. It's a pleasure. Keep up the good work! More

Check engine light on Not all advisers are bad but the one I had was not knowledgeable at all. To make a long story short I took my 2014 Ford Edge because check engine ligh Not all advisers are bad but the one I had was not knowledgeable at all. To make a long story short I took my 2014 Ford Edge because check engine light on in on 9-13-19 a Friday. Dylan the adviser said part had to be ordered when actually part already in stock. I got a bill for replacing a part under warranty and the other part cost $366. Evap cannister. Total $742. Trent was real nice and adjusted the bill down to $608. Cashiers were friendly. Finally got my car 9-20-19, Friday, today!!! They need knowledgeable advisers. He didn’t even say thank you. I had to go get my own car from behind the fence!!! We will NOT be back!!! F Adams More

Another Great Visit Took my F-150 in for routine maintenance and a new set of lug nuts. Work was completed very well and in a timely manner. Great crew across the board Took my F-150 in for routine maintenance and a new set of lug nuts. Work was completed very well and in a timely manner. Great crew across the board at Satcher. More

Friendly and knowledgable people, they treat me like family Good people that care about their customers, I know a lot of the people that work there so I have a good relationship with everyone. Good people that care about their customers, I know a lot of the people that work there so I have a good relationship with everyone. More

Routine Maintenance Great place to have routine maintenance performed. Work is done right, done in a timely manner, and at a good price. Always use them for my Ford produ Great place to have routine maintenance performed. Work is done right, done in a timely manner, and at a good price. Always use them for my Ford products. More

Amazing Customer Service and Professionalism Satcher Ford cares about their customers and actually works for their best interest. The staff is professional and the service department provides gr Satcher Ford cares about their customers and actually works for their best interest. The staff is professional and the service department provides great customer service. More

excellent service & communication No appointment needed. Take your car in or call and they will honestly tell you approximately how long it will take to be serviced. Excellent communic No appointment needed. Take your car in or call and they will honestly tell you approximately how long it will take to be serviced. Excellent communication. More

Awesome! Everyone was so friendly and helped find exactly what I wanted! Kerri was my salesman and she was great! Would recommend them to anybody! Remember to Everyone was so friendly and helped find exactly what I wanted! Kerri was my salesman and she was great! Would recommend them to anybody! Remember to ask for Kerri! :) More

Scottie and his team take care of me! The Service waiting room is nicely appointed. It is clean, with fresh coffee too. Counter help is efficient and pleasant. Service personnel are res The Service waiting room is nicely appointed. It is clean, with fresh coffee too. Counter help is efficient and pleasant. Service personnel are responsive. good experience. More