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Stohlman Subaru of Sterling - Service Center

Sterling, VA

4.4
261 Reviews

261 Reviews of Stohlman Subaru of Sterling - Service Center

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April 16, 2020

Great service as always. Quick in and out. Very efficient service. Everyone practicing social distancing. Just a routine oil change. These guys know my Outback better than a More

by Jim O
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Pineda
March 27, 2020

Service was very efficient and the issue was resolved. The service representative, Heather Thomas, is great, made check-in quick and kept me informed. I will definitely use the service department at Sth More

by JM
Recommend Dealer
Yes
Employees Worked With
Heather Thomas
March 13, 2020

Best service department Tom Wimmer, the service department manager, has been looking after our Subaru's for 15 years and we would highly recommend him and his service team fo More

by pstaples1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Wimmer
February 24, 2020

Awesome high quality of service continues. Thank you for taking great care of my new Outback 2020. The car is an absolute dream. All of the options I desired. More

by ctolsdorfjr
Recommend Dealer
Yes
Employees Worked With
Heather Thomas
February 23, 2020

Good people, My car was in shop for an extended period for a short block replacement due to failing the oil consumption test. Due to some issues with the part, it More

by jmvaughn03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
February 20, 2020

MAN, THEY REALLY HAVE THIS STUFF DOWN This is the second Subaru that Subaru of Sterling has serviced for us. . They treat you professionally and pamper the vehicle, usually within an ho More

by Zagloba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick, Service Advisor
February 10, 2020

High quality service department. On three occasions Stohlman has preformed recall service on my 07 Outback. Each time they lent me a car, giving me a chance to test drive a new car. More

by Muraena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Wimmer, Heather Thomas
February 09, 2020

Quick, efficient service provided. I've always been pleased with the quality and professionalism of the service I've received at Stohlman of Sterling in the 3 1/2 years since I purchase More

by Richard H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Wimmer, Heather Thomas
February 06, 2020

Efficient recall servicing Quick, responsive, no pressure. Turned around a recall procedure as promised. Better than experience with other service departments. Took care of all More

by THP_1302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Wimmer, Heather Thomas
Feb 07, 2020 -

Stohlman Subaru of Sterling responded

And we would gladly do it again too! We understand nobody wants to come in for a recall, so we do our best to get it complete & correct the first time. We hope to see you for your next service... and not a moment sooner. Thank you for choosing Stohlman

February 04, 2020

Poor communication from both service tech staff and Service manager. There is obviously a disconnect between HR hiring and job requirements for customer facing positions More

by RG1976
Recommend Dealer
No
Employees Worked With
Tom Wimmer, Heather Thomas
Feb 07, 2020 -

Stohlman Subaru of Sterling responded

Sorry to hear about this poor communication. Tom has assured me he will work on the communicating skills, he did deeply apologize for the miscommunication. We hope to earn another chance at your next service visit.

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