Stohlman Subaru of Sterling - Service Center
Sterling, VA
261 Reviews of Stohlman Subaru of Sterling - Service Center
Great service as always. Quick in and out. Very efficient service. Everyone practicing social distancing. Just a routine oil change. These guys know my Outback better than a Quick in and out. Very efficient service. Everyone practicing social distancing. Just a routine oil change. These guys know my Outback better than anyone. Thanks. More
Service was very efficient and the issue was resolved. The service representative, Heather Thomas, is great, made check-in quick and kept me informed. I will definitely use the service department at Sth The service representative, Heather Thomas, is great, made check-in quick and kept me informed. I will definitely use the service department at Stholman Subaru Sterling again! More
Best service department Tom Wimmer, the service department manager, has been looking after our Subaru's for 15 years and we would highly recommend him and his service team fo Tom Wimmer, the service department manager, has been looking after our Subaru's for 15 years and we would highly recommend him and his service team for the care of your car. His priority is the customer and what's best for them; he has always gone above and beyond what most service managers would do. More
Awesome high quality of service continues. Thank you for taking great care of my new Outback 2020. The car is an absolute dream. All of the options I desired. taking great care of my new Outback 2020. The car is an absolute dream. All of the options I desired. More
Good people, My car was in shop for an extended period for a short block replacement due to failing the oil consumption test. Due to some issues with the part, it My car was in shop for an extended period for a short block replacement due to failing the oil consumption test. Due to some issues with the part, it took over 2 months. I was given a loaner for the entire time, and the communication from the Service Department was good. They gave me a deal on a new clutch since the car was fully apart anyway, so that was nice. My only disappointment is that after 2 months I would have expected at least a car wash, but instead a cup of old screws were left in the cup holder with no explanation (I had to call to be sure they weren't something that needed to be reinstalled), an unwashed car, no reset on my clock, and a quarter tank of gas (I filled up the loaner before returning). Just a little effort would have made it that much better after being without my vehicle for such a long time. No complaints on the communications with service, Nick was good at explaining the status and issues, and the work seems to have been done properly. More
MAN, THEY REALLY HAVE THIS STUFF DOWN This is the second Subaru that Subaru of Sterling has serviced for us. . They treat you professionally and pamper the vehicle, usually within an ho This is the second Subaru that Subaru of Sterling has serviced for us. . They treat you professionally and pamper the vehicle, usually within an hour for regular service. Need an appointment? Well it helps, but Nick and his colleagues are flexible and happy to put in the extra effort to make it a successful service appointment. Why would I go anywhere else? More
High quality service department. On three occasions Stohlman has preformed recall service on my 07 Outback. Each time they lent me a car, giving me a chance to test drive a new car. On three occasions Stohlman has preformed recall service on my 07 Outback. Each time they lent me a car, giving me a chance to test drive a new car. Most recently a new Outback that could,drive it's self on the highway. Driving a Subaru since 2005 I've been to almost all the local Subaru dealers and Stohlman of Sterling has been my best experience. I still love my 07 but when I'm ready for a new one I'll go to Stohlman. More
Quick, efficient service provided. I've always been pleased with the quality and professionalism of the service I've received at Stohlman of Sterling in the 3 1/2 years since I purchase I've always been pleased with the quality and professionalism of the service I've received at Stohlman of Sterling in the 3 1/2 years since I purchased a 2016 Impreza there. I was also happy that the service staff reached out to me after the car got a little parking-lot scrape and I had scheduled a service appointment there to let me know that the dealership does not do painting and body work on site, thus saving me a wasted trip there. More
Efficient recall servicing Quick, responsive, no pressure. Turned around a recall procedure as promised. Better than experience with other service departments. Took care of all Quick, responsive, no pressure. Turned around a recall procedure as promised. Better than experience with other service departments. Took care of all issues so I did not have to come back. More
Poor communication from both service tech staff and Service manager. There is obviously a disconnect between HR hiring and job requirements for customer facing positions Service manager. There is obviously a disconnect between HR hiring and job requirements for customer facing positions More