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Stohlman Subaru of Sterling - Service Center
Sterling, VA
261 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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261 Reviews of Stohlman Subaru of Sterling - Service Center
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July 08, 2020
Using for years I've been taking two Subarus here for several years. Staff is polite and cooperative and will take the time to explain what needs to be explained. Two I've been taking two Subarus here for several years. Staff is polite and cooperative and will take the time to explain what needs to be explained. Two examples of Heather, Nick and/or Tom going "above and beyond" were helping with a thorny recall issue on a used Impreza (bought elsewhere) and with an unrelated issue that caused Tom to drive an hour to me to bring me a loaner and Nick to work with a local garage to get my Forester safely back to Sterling. More
by MD_Sub_owner
Employees Worked With
Nick, Tom Wimmer, Heather Thomas
June 27, 2020
We just moved to the area and I came in for an oil change. They immediately told me I still had one free service. I told them my TX dealer said they had expired & I was told that they have an addition change. They immediately told me I still had one free service. I told them my TX dealer said they had expired & I was told that they have an additional year in which to honor it. So not only did I get the oil change, but also a cabin air filter change--all free of charge! I had a few other questions. Heather really went above and beyond to establish a relationship of trust, which means so much to me when you're deciding on a mechanic. I'll definitely be returning & recommend them with 5 BIG stars! More
by Dream Weaver
Employees Worked With
Heather Thomas
June 26, 2020
Oil Change Our service reps Heather and Nelson are knowledgable and very helpful in scheduling an appointment and in getting the job done each time we come in. Our service reps Heather and Nelson are knowledgable and very helpful in scheduling an appointment and in getting the job done each time we come in. More
by artspicer44
Employees Worked With
Nelson, Heather Thomas
June 25, 2020
Set up an appointment quickly and smoothly. Started work on time and finished repair within estimated time. All the personnel were courteous and were able to answer all my questions. on time and finished repair within estimated time. All the personnel were courteous and were able to answer all my questions. More
by rew7511
Employees Worked With
Heather Thomas, Yasmihn Bonilla
June 19, 2020
Service The service department at Stohlman of Sterling is terrific. Getting an appointment is easy and the guys are extremely polite and helpful. When my se The service department at Stohlman of Sterling is terrific. Getting an appointment is easy and the guys are extremely polite and helpful. When my service advisor was on the phone, the other advisor stepped in to help. I'm extremely pleased with this dealership. More
by Mary Ann
Employees Worked With
Cannot remember who helped me. I was in the service department on Saturday, June 12.
June 19, 2020
Excellent car service and customer service as always. Work done efficiently. Was very glad to see the dealership and employees followed Covid guidelines wearing masks and social distancing. Work done efficiently. Was very glad to see the dealership and employees followed Covid guidelines wearing masks and social distancing. More
by ejblough
Employees Worked With
Nelson Pineda, Tom Wimmer
June 19, 2020
Service Department Recently, brought my Subaru Forester in for routine service and other items. Always greeted by a professional service representative. Was informed Recently, brought my Subaru Forester in for routine service and other items. Always greeted by a professional service representative. Was informed in a timely manner what was needed to be serviced. Service was performed expertly and professionally. More
by Coronagirl
Employees Worked With
Nelson Pineda
June 11, 2020
Absolutely excellent service while maintains a very safe environment. Oil change, tires/wheel alignment received. Appreciate that I may bring my dog while car is being serviced. environment. Oil change, tires/wheel alignment received. Appreciate that I may bring my dog while car is being serviced. More
by Tarnold
Employees Worked With
Nelson Pineda, 5 star
May 30, 2020
Every time upsell on most service appointments For recent service unfortunately leaving one star. Felt being rushed, I understand about reduced hours during COVID-19, but if there are many jobs, t For recent service unfortunately leaving one star. Felt being rushed, I understand about reduced hours during COVID-19, but if there are many jobs, this tells me there were too many appointments taken to be completed in short period of time, so why overbooking. Almost every time I am servicing my vehicle at Stohlman Subaru of Sterling depending on Service Adviser, I hear upsells in very persistent way, didn't feel like in recommended way. Most customers are adults, know their Maintenance intervals or can locate in their books that came with the vehicle, and when they don't they ask for assistance. Also noticed that an invoice for service has a different advisor's name that the one I talked to for unknown reason. More
by usacomeon
Employees Worked With
Nick
May 28, 2020
Greeted with a smile Every time I drive up to the Service Door to have my car serviced, I am greeted with a smile. At 82, that is so important. Every time I drive up to the Service Door to have my car serviced, I am greeted with a smile. At 82, that is so important. More
by mary.b38
Employees Worked With
Nelson Pineda
