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Stohlman Subaru of Sterling - Service Center
Sterling, VA
261 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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261 Reviews of Stohlman Subaru of Sterling - Service Center
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May 29, 2017
Service is amazing Tom Wimmer and his staff are always very helpful... they provide excellent service in a very reasonable amount of time. I always go the Stohlman Ster Tom Wimmer and his staff are always very helpful... they provide excellent service in a very reasonable amount of time. I always go the Stohlman Sterling for all of my service needs. More
by kmn7
Employees Worked With
Tom Wimmer, Heather Thomas
May 15, 2017
Stohlman Subaru of Sterling is First-Rate! I drive past the Stohlman dealer at Tyson's Corner to have my car serviced by the Stohlman dealer at Sterling for one reason; the Sterling folks care I drive past the Stohlman dealer at Tyson's Corner to have my car serviced by the Stohlman dealer at Sterling for one reason; the Sterling folks care about my car and I. Ok, maybe that's two reasons but it doesn't change the facts that I have absolute confidence in the Stohlman Sterling staff because they have earned my trust and confidence over the past seven years as I bought and serviced two cars there. The staff are only interested in doing the right thing and ultimately, that is what counts, More
by KennyG
April 26, 2017
They really care about you and your car I do service for my Subaru Forester 2001 for more than 10 years at this dealership. I strongly believe that my car is still running well due to the gr I do service for my Subaru Forester 2001 for more than 10 years at this dealership. I strongly believe that my car is still running well due to the great service it receives here. My last visit was another example of honest and reliable work these people do. They gave me several options and recommended how to fix the problems with minimum spending. And it works! Always on time, always good quality, never push you spend more than absolutely necessary. I trust my Subaru advisors and their technicians. Thank you, Heather and Tom. More
by Tatiana
Employees Worked With
Tom Wimmer, Heather Thomas
April 21, 2017
A friendly and reliable dealer Stohlman serviced a used Subaru that I had obtained from a family member in another state. I was pleased with the checkup and advice recommended on s Stohlman serviced a used Subaru that I had obtained from a family member in another state. I was pleased with the checkup and advice recommended on service. Jay explained requirements clearly and the service work was completed on time (important since I had a deadline.) I will continue to rely on Stohlman to care for my car! More
by Donald H Rutledge
Employees Worked With
Jay Valenzuela
April 18, 2017
Service desk was great, a star for each I dealt with. Tech service needs some cleaning up after themselves. Brought the car in for a morning appointment and returned back with grease on windshield, fender Tech service needs some cleaning up after themselves. Brought the car in for a morning appointment and returned back with grease on windshield, fenders, puddle in engine bay. Not a fun clean up after finding some of it was on the car paint baking in the sun. Treated my car like it was old. Also, a wire connector was left out hanging from the center armrest. Before leaving I had the tech fix it. Now my SI Drive doesn't work. More
by tony
Employees Worked With
Tom Wimmer, Heather Thomas, Yasmihn Bonilla
April 11, 2017
Friendly service and clear communication I appreciate the friendly and clear communication I receive whenever I bring in my car for service. Last couple of times I have worked with Heather T I appreciate the friendly and clear communication I receive whenever I bring in my car for service. Last couple of times I have worked with Heather Thomas and she great. In the past I have also worked with Jay Valenzuela and he too is always friendly and helpful. More
by LMR
Employees Worked With
Jay Valenzuela, Heather Thomas
April 10, 2017
Great even when the customer is bad Called to say that I would be an hour late. "No problem". Asked to have two tings checked. Nothing wrong with either. The customer just needed to be r Called to say that I would be an hour late. "No problem". Asked to have two tings checked. Nothing wrong with either. The customer just needed to be reminded about how to operate the car. Good grief. Thanks Subaru for your patience. PS - there was no charge. More
by subaru
Employees Worked With
Jay Valenzuela
April 06, 2017
Resolved issue with satellite radio Stohlman Subaru's parts and service department resolved a pesky issue with my radio. It was frustrating but the team kept at it and were very pleasant Stohlman Subaru's parts and service department resolved a pesky issue with my radio. It was frustrating but the team kept at it and were very pleasant to deal with. More
by Tracy L
Employees Worked With
Tom Wimmer, Rick Hutchinson
March 18, 2017
Service Very friendly and clean dealership. They went out of their ways to make sure my vehicle was correct. I also received a loaner car to drive while mine Very friendly and clean dealership. They went out of their ways to make sure my vehicle was correct. I also received a loaner car to drive while mine was being worked on. I recommend More
by Patrickmuldoon1
Employees Worked With
Tom Wimmer, Heather Thomas
March 17, 2017
Horrible experiences all round. We purchased our vehicle from this dealership on the 31st of December, we waited five hours to sign for our 2015 Subaru Legacy. Our sales person seeme We purchased our vehicle from this dealership on the 31st of December, we waited five hours to sign for our 2015 Subaru Legacy. Our sales person seemed to have no idea what he was doing and the manager seemed scatter brained. The entire purchasing process was a pain from the beginning, we should have taken that as a notion to leave. About two months later we were on a road trip and had some electrical issues with the car, luckily its a certified car and so we took it to the closest Subaru dealership in North Carolina, they told us we needed a new Caliper. So i called Stohlman Subaru, they told us they would replace it no issues. We dropped the car off, we provided the documentation from the previous dealership stating the issue code and part number needed Tom told us they would fix it. We left the car with them for six days, in those six days i called twice, the first time i was told they were also fixing the emergency break because it was bad, then i called and they told me they were driving it around and couldn't find an issue. When we finally got the call saying it was ready for pick up Tom told us all they had done was reset the car. Six days and all you did was reset the car. Upon arriving to pick up the car, an EXCESSIVE amount of miles had been put on the car, and Tom had miraculously gone home, even though he was the manager dealing with our issues. Jay had no idea what they had even done to the car. Nobody could give us a valid reason as to why they hadn't put the Caliper in the car like we had already been told was going to be fixed as well as where the emergency break claim had come in. How do you screw up not once, but twice? More
by lorna090
Employees Worked With
Tom Wimmer, Jay Valenzuela
