Stohlman Subaru of Sterling - Service Center

Appreciation Good service! Reliable! Probably will come back! All the employees there are being polite, warm & helpful but unfortunately I don’t know their names t Good service! Reliable! Probably will come back! All the employees there are being polite, warm & helpful but unfortunately I don’t know their names though! More

A great job with great service I have been having my Subaru Forester serviced at Stohlman Subaru of Sterling since I bought it at that dealership two years ago. I have never regret I have been having my Subaru Forester serviced at Stohlman Subaru of Sterling since I bought it at that dealership two years ago. I have never regretted continuing with my relationship with Stohlman. The servicing itself, and the ongoing engagment with staff on both routine and special needs, has been outstanding. I wait for my work on my car to be completed, but I am always offered options like loaner or drop-off at a nearby shopping area, or use of a bike to exercise on the adjacent W&OD Bike Trail. That's terrific. You won't go wrong with your car or care at Stohlman Subaru of Sterling. More

No on else I wouldn't trust my 2007 outback to anyone else. They keep an eye on things, letting me know when things start to show their age. I like having all my I wouldn't trust my 2007 outback to anyone else. They keep an eye on things, letting me know when things start to show their age. I like having all my records in one place with good service to go with them. More

Installation of tires I have 2016 Subaru Outback. I always go to this center for servicing. This center offers an excellent customer service. They do excellent job and woul I have 2016 Subaru Outback. I always go to this center for servicing. This center offers an excellent customer service. They do excellent job and would recommend this center for any service. More

Brake Emergency While Traveling While traveling from PA to Williamsburg for a family memorial service the Outback started flashing the Break light. Car had a recall and dealership i While traveling from PA to Williamsburg for a family memorial service the Outback started flashing the Break light. Car had a recall and dealership in PA had been waiting for parts for months. We parked the car on Friday night at a hotel around the corner from Stohlmans - went to Wmsburg for Sat and Sunday and made our way back to the car Sunday night. Monday morning called the dealership at home for advice about driving the car and they recommended it be checked before making the drive. Found Stohlman was close - drove over - talked to Nick who looked up the recall, had the parts, said he could do it that day. Took the shuttle back (thank you Kenny) to the hotel to wait until 4 when the car would be done. Knowing I was trying to get home Nick called at noon to say car was ready to go. No charge. Saved the day - literally. And, Nick recommended the tires be replaced - after my dealership told me they were good until winter. He was not trying to make a sale just safety minded- I agree they need replaced and will get it done. Great service for a non-customer. I'm on my 6th Subaru. Can't say enough about the service I received. More

Not trustworthy or worth the price I brought my Subaru in to troubleshoot a potential problem with my transmission. They couldn't reproduce the problem, but the error code for the check I brought my Subaru in to troubleshoot a potential problem with my transmission. They couldn't reproduce the problem, but the error code for the check engine light indicated that it MAY be a problem with a part that may mean that another part needs to be replaced. So they recommended replacing it--for $2600. I chose not to have that work done. They apparently also noted that I my control arm bushings were torn and that I needed new brake pads and rotors (another $1800+). I specifically asked about my transmission fluid and if it was checked, if the level was good, etc. They said it was all fine. A few days later, I did need to have that part replaced, but did so at another shop. They troubleshot the problem and were able to pinpoint it to the actual part and describe to me in detail what was wrong and how they knew that was what was wrong (something Stohlman could not do). They also quoted me $1500 for the same work that Stohlman wanted me to pay $2600 for--using the same new Subaru OEM part. They noted that the transmission fluid was solid black and that it was very noticeable. I asked them to check the control arm bushings and the brakes and they said that neither needed replaced (despite Stohlman claiming that they did). When I called back to Nick to ask him why the discrepancy, he was dismissive and told me I was wrong and that the other place wasn't using Subaru parts (which isn't true). On top of all of this, they had my name, address and phone number in their system from 10 years earlier and never even tried to confirm if the information was still correct (none of it was--including my name). My information has been updated in the Subaru database as well as the other Stohlman Subaru database, but apparently their systems don't link and their service reps only check to make sure they know what number to call you back at. I will never bring my vehicle back to this Subaru dealer for service. More

Excellent Service Every Time Purchased two Subaru Foresters. One in 2015 and one in 2014. Whenever either needs servicing, the appointment times are always spot on, the Service Purchased two Subaru Foresters. One in 2015 and one in 2014. Whenever either needs servicing, the appointment times are always spot on, the Service Department personnel are professional and very accommodating. Service is always done correctly. More

Outstanding service, again Once again we had our 2016 Outback serviced at at Stohlman’s Sterling location. Nothing could have been improved upon! The advisor explained what was Once again we had our 2016 Outback serviced at at Stohlman’s Sterling location. Nothing could have been improved upon! The advisor explained what was due, directed me to the great waiting area and before I knew it, they were finished. I wouldn’t consider taking our car anywhere else for service. More

Exceptional My service experiences never leaving me guessing if the work was done correctly. Service department are pleasant and very well versed on all aspects o My service experiences never leaving me guessing if the work was done correctly. Service department are pleasant and very well versed on all aspects of what is needed for your car. Thank you Heather and Tom More

Always a great experience I brought my car in for two recalls and Nick Everly, Thomas Wimmer and the staff are always a pleasure in terms of interaction. Because of the work i I brought my car in for two recalls and Nick Everly, Thomas Wimmer and the staff are always a pleasure in terms of interaction. Because of the work involved I was provided with a loaner car for the week - this was most appreciated. We have purchased 3 Subaru’s through Stohlman and the staff as well as service is why we keep coming back! More