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Stohlman Subaru of Sterling - Service Center
Sterling, VA
261 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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261 Reviews of Stohlman Subaru of Sterling - Service Center
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December 21, 2019
Fantastic Service! Isaac provided the highest level of care by any service advisor, at any dealership I highly Recommend Stohlman Subaru for great quality service. care by any service advisor, at any dealership I highly Recommend Stohlman Subaru for great quality service. More
by oshapt
Employees Worked With
Isaac
December 21, 2019
First Routine Maintenance Pulled up to the gate for first routine maintenance on my 2019 Forester ( oil change, tire rotation, cost around $100), they took the car, did the tir Pulled up to the gate for first routine maintenance on my 2019 Forester ( oil change, tire rotation, cost around $100), they took the car, did the tire rotation and oil change. Quick , clean, reasonably priced for such things I suppose.. Pleasant time in the waiting room. Done in under an hour. Professional staff. I was generally happy until they told me that a software update for the car, if ever needed, might have to be downloaded by me or them and might take a long while to accomplish. The service tech also told me that they don't routinely monitor software updates on a per vehicle basis. I would think that this would just come along with routine maintenance. Oh well...so far so good. More
by jd
Employees Worked With
Nick Everly
December 15, 2019
Service department is the BEST! Took my car in with a whining sound in the fan only when the heat was on. This is the kind of problem where almost all service departments would tell Took my car in with a whining sound in the fan only when the heat was on. This is the kind of problem where almost all service departments would tell you some story about how the sound was normal. The staff at Stohlman Subaru immediately said it was a faulty fan and it was replaced, No more whining sound! Every time I've gone in for a scheduled service, recall etc... the work was done promptly and correctly. Service is the heart of any dealership. Thanks Stohlman. More
by cap57
Employees Worked With
Tom Wimmer
November 21, 2019
Great service My 2011 Outback had something draining the battery that I just replaced on November 1 while away in New York. The driver’s seat also had a broken adju My 2011 Outback had something draining the battery that I just replaced on November 1 while away in New York. The driver’s seat also had a broken adjustment switch that happened at the car wash in late October. I made an appointment for Tuesday morning but when my car failed to start again on Monday morning I decided to drop it off early that afternoon instead of Tuesday. Nick looked at my car right away and said he thought the battery drain was because of the broken seat switch. I was prepared to leave the car there since I had no appointment for Monday but Nick got my car in right away and it was all fixed in about an hour. It doesn’t get much better than that. Nick Everly and the young man who sits next to him really took car of me. Thanks! More
by Jim O
Employees Worked With
Nick Everly , Tom Wimmer
November 21, 2019
The sales/service staff of this location has sold me and my family on the value of being a life long STOHLMAN Subaru customer in the short period of time we've know them. I must give credit when credit is d my family on the value of being a life long STOHLMAN Subaru customer in the short period of time we've know them. I must give credit when credit is deserved. When we started the sales process on my first Subaru, a 2019 Forester, and I would have never thought that 6 months later, we would own 2 more, a 18 crosstrek and a 19 legacy. I just cant say enough about the team. Mark is the best sales guy I've even had the pleasure of working with, and Heather, in service, has just been amazing. If you want to buy a Subaru...You need to buy it from this location. I've been to at least 5 of them in the DMV area and would be a mistake to go elsewhere.... More
by Acriscenti
November 15, 2019
A Dealer you can Trust to do what is right for you. I had problems being able to remove the key from the steering post when I stopped my Outback. I called and spoke to Tom, the Service Manager. I t I had problems being able to remove the key from the steering post when I stopped my Outback. I called and spoke to Tom, the Service Manager. I told him what was happening and he knew of the proper fix and told me it would take about 1 1/2 hours to complete. I made an appointment, brought the car in and waited. It took 1 1/2 hours just like Tom said it would. The car works wonderfully now thank to the technictions at Stohlman. I have never had to bring the car back a second time for the same problem since purchasing my Outback. I can't say that for the other car dealers that I have purchased new cars in the past. I highly recommend their service department. Thank you Tom. More
by smielwocki
Employees Worked With
Tom Wimmer, Heather Thomas
November 10, 2019
Service Stohlman Subaru of Sterling.....friendly, helpful, honest. The best Subaru dealer in Northern Virginia. We bought our Outback from them while they wer Stohlman Subaru of Sterling.....friendly, helpful, honest. The best Subaru dealer in Northern Virginia. We bought our Outback from them while they were still in Herndon and have used their service department ever since. Would recommend this dealership to everyone! More
by LoveMyOutback
Employees Worked With
Jay Valenzuela, Heather Thomas, Yasmihn Bonilla
November 05, 2019
Dishonest TL;DR: Discovered I was lied to about the level of repair required before my car could be aligned, and was left with a poor taste in my mouth as I dis TL;DR: Discovered I was lied to about the level of repair required before my car could be aligned, and was left with a poor taste in my mouth as I discovered horrible dealers do exist. I've been unable to get a response from the dealer about a part list they promised I would receive after multiple attempts and weeks to contact them. Parts listed that I needed to replace (from memory): - ball joints - bushings (front) - tie rod ends - camber bolts (front) - control arm (front) (comes with ball joint and bushings easing labor costs) - sway bar end links (front) - brakes (front) - lower control arm (rear) (replaces bushings too) - trailing arm (rear) - bushings (rear) - end links (rear) - toe adjustment bolt - toe adjustment bushing (rear) (too firm a material) - brakes (rear) Parts that actually needed replaced: - ball joints - brakes (front) - brakes (rear) My Background: I have an older Subaru and had replaced the aged suspension with a Primitive Racing lift kit. This kit is known to be plug and play from a reputable company, and I matched it with some All Terrain tires so I didn't have to worry about taking it out into the woods for camping. It has also been well maintained by myself, though due to my work schedule I wasn't able to use my normal shops near home. The Appointment: I went into Stohlman's with my vehicle ready to be aligned due to new wheels, and to get a scheduled oil change. I pulled into the service area and was immediately was approached by a service rep. They talked to me about the service and ensured they had everything they needed before I handed over my keys. After sitting for 45 minutes I was brought back to the maintenance bay to discuss issues with my car. The tech greeted me and told me he was unable to move any of the adjustment bolts on the vehicle to bring it into alignment because the lift kit has put too much stress on the car. Not only that, but as he tried it would become worse. He pointed at the ball joints on the front lower control arm, and the bushings telling me the boot was broken and the lower control arm should be replaced (labor and part cost would be about the same but it would replace more than just the ball joint). We then walked to the back and he told me bushings were bad there too, the toe adjustment's bushing was aftermarket and totally nonadjustable, when the bushing is adjustable separate from the bolt for extra angle necessary with a lift kit. He told me the control arms and trailing arms for the rear were bent or locked up he wasn't sure which. The end links were shot, and the bushing for the sway bar was bad. My brakes needed done, as well as my tie rod ends. I asked him if he could provide me a list of the parts while I cursed at my car under my breath since that was a lot to remember. Plus, if the OEM parts were having an issue with my lift kit I needed to talk to Primitive Racing about the kit they sold me, and I needed to research what parts I could buy that would compliment the lift without locking up again. He agreed and told me he would move to do the oil change as I went back to the waiting area. Once my car was done, and I was called back up by my service rep I looked through all the paperwork they gave me and the part list was not there. I asked for the sheet, and they said they'd have to talk to the technician to get the list and it would be awhile before they were available. They were able to E-mail it to me, and in the short sighted accepting person I am I said sure that was fine. After a few days without the list I reached out to Thomas Wimmer through his review request E-mail letting him know I couldn't review the service until I had the list of parts which I requested. Now suspecting foul play I went ahead and scheduled an appointment with another shop (specializing in offroading vehicles) to double check my suspension. Peer Review and Follow Up: The other shop spent 2 hours looking over my car trying to find why Stohlman's would tell me that the suspension had locked up the bolts, they were able to move everything and were stunned at the level of repair (I tried to remember since I still didn't have a parts list) I was listed at the dealer. The did confirm that my ball joints were bad, but that was the extent of the damage, the bushings, control arms, and bolts were all fine if a little old. At this point I reached out to Thomas again through the same E-mail and asked that, since my state inspection was the next day, that I would be able to get that list expedited through to me so I could order the parts to keep my vehicle on the road. I still have not heard a response from him and I am on the third week of waiting for this part list I wanted before reviewing their service. After Thoughts (Personal): I had an amazing dealer where I used to live, and due to their awesome treatment of me with my other Subaru I had convinced many friends and family members to buy a Subaru themselves. I had never witnessed any of the horror stories that others talk about with dealers, and believed that with Subaru I never would. The community, the other dealer I bought my other Subaru from, and the company were all awesome and I enjoyed interacting with them. I had plans to buy a new Subaru from Stohlman's, but if the technicians can't even work on a Subaru without lying how can I be sure sales will work with me to get me what I want? If I came in for maintenance/warranty work would I need to get that double checked by another shop too? And once it's modified can I be sure they won't lie that the modifications haven't broken something completely unrelated to avoid warranty? More
by Paddy
Employees Worked With
I can't recall employee's names.
October 29, 2019
Timely and honest. My experience was fully satisfactory. Began and finished on time. Accepted relevant discounts without problem. Completed 6k mile maintenance on sch My experience was fully satisfactory. Began and finished on time. Accepted relevant discounts without problem. Completed 6k mile maintenance on schedule. Physical surroundings are among the best I have encountered. More
by Douglas
Employees Worked With
Tom Wimmer
October 24, 2019
Service on 2018 Crosstrek Great job done on 48k mile service. Quick check-in, quick service, friendly service. In and out within 45 minutes. Very happy with the experience. Great job done on 48k mile service. Quick check-in, quick service, friendly service. In and out within 45 minutes. Very happy with the experience. More
by None
Employees Worked With
Tom Wimmer
