Stohlman Subaru of Sterling

My purchase experience is great! Sales Mr. Bob and his manager Mr. Coffee are so nice and friendly. We made the deal real quick and happy, manager Mr. Coffee are so nice and friendly. We made the deal real quick and happy, More

From the minute we stepped into the showroom we were greeted in a warm and sincere manner from Fernando. Fernando showed us a variety of Subaru's with a thorough knowledge of each vehicle, answered all greeted in a warm and sincere manner from Fernando. Fernando showed us a variety of Subaru's with a thorough knowledge of each vehicle, answered all of our questions, and made us feel comfortable with his easy going manner. He also took us around the lot to look a variety of models, took us on test drives, helped us find the right car for us, and seamlessly worked with his business managers Hesham and Michael who both showed an impressive customer service manner and worked with us to finance our two new vehicles. I have never had such a pleasant and positive experience in purchasing a vehicle. We felt so strongly about the staff at Stohlman, that we returned two weeks later and purchased a second Subaru! I would and have recommended this dealership to friends and co-workers. More

After reading all the great reviews on Stohlman Subaru of Herndon, I was happy to find a dealership so well rated that was close. We relocated to the area very recently (almost a month now) so this was my fi Herndon, I was happy to find a dealership so well rated that was close. We relocated to the area very recently (almost a month now) so this was my first and last experience with them. I brought my 2006 Subaru Tribeca in for an RDF light blinking on and off and after doing some research I was pretty sure the ground had come loose or rusted. Therefore, when I was told I needed a new wiring harness for it but the senor was still good I gave them the ok to do the work but told them I wanted the bad harness back. After a few minutes went by, the service manager came back to tell me the harness was ok and they just needed to replace the ground and it would be $183. This triggered another warning light in my head. I thought it was high so I called another dealer and was given a quote of $120 for the same job. For the convenience, I had them also do the VA state inspection on the car so I could register it. To my surprise, it failed. Now, I had just had it at my mechanic in Ohio before moving so I knew what the car needed and did not need. Stohlman said I needed tires, rear brakes, and that a fog lamp was out. I did not agree with this so I called (703)803-2622 and spoke with the VA State Police who had an officer call me back and then told me where to meet him at another garage. This time the officer and the mechanic did the inspection while I was there and showed me all the readings that they found. The tires were ok and would need replacement soon but passed (They checked all four this time). Next were the brakes. They pulled them off the calipers to measure front and rear pads and what do you know…they passed. Last was the fog light, which we all agreed was out and needed replacing. After buying a new bulb and preparing to install it, I found that the ground wire was disconnected from the light. An easy fix but how did it get disconnected? The cherry on the cake was discovering that Stohlman Subaru of Herndon broke my center cap on the tire rim when they did the inspection. However, they did replace it after another phone call to them. In the end, Stohlman was contacted by the VA State police and have been reprimanded for the improper inspection. If you feel you are being misled or taken advantage of by Stohlman Subaru of Herndon, I would recommend contacting the VA State police. Doing so saved me well over $1,000.00 in unnecessary repairs. My main reason for this post is due to the poor customer service on Stohlman’s part. I did not receive any sort of apology or attempt to rectify the situation or make things right, which tells me that they really do not care about their customers. More

First new car I have ever purchased and I am very glad that I stumbled on to Stohlman's Subaru in Herndon. I had been researching 2014 Outbacks for a couple months leading to the purchase and came in kno that I stumbled on to Stohlman's Subaru in Herndon. I had been researching 2014 Outbacks for a couple months leading to the purchase and came in knowing exactly what I wanted. Bob and Gus were a pleasure to work with and everything went smoothly all the way through the installation of accessories after the deal was done. The price was incredibly straightforward and offered me the best deal I could find for a 2014 Outback. They were also very grateful for my military service and if I'm still stationed in the area when I look to purchase a new car, I will be going out of my way to work with Stohlman's Subaru in Herndon. More

Mark Doyle was wonderful to work with. We bought our first Subaru from him almost 4 years ago so it was only natural that he would be the one we went back to for a new one. Everyone at the dealership wa first Subaru from him almost 4 years ago so it was only natural that he would be the one we went back to for a new one. Everyone at the dealership was easy to work with. More

I have been taking my 2008 Subaru Legecy to this dealership for service since I moved to this area in 2009. The service area is excellent and the staff are friendly and efficient.(they call me by n dealership for service since I moved to this area in 2009. The service area is excellent and the staff are friendly and efficient.(they call me by name and have the paperwork ready before I get in the door!) When time came to purchase a new vehicle (already decided on a 2014 Subaru Forester), I naturally went to Stohlman Subaru!!! The salesman - Fernando Avila, was most helpful in guiding me through the process.- very low key and patient with me. (I know I asked the same question several times) .He explained everything to me about the accessories that I wanted and found the right model to suit all my requirements. They did not have the exact one I wanted, so Fernando searched and found one for me.To make a long story short.... I am so happy with my new vehicle and the entire purchase process. Thank you so much - Stohlman Subaru..... I will be back!!! More

I had a very good experience at Herndon Subaru. I paid Gus exactly what I wanted to pay for my new car. I also was able to sell my old car for the price that I wanted. Harrison did a great job of showing Gus exactly what I wanted to pay for my new car. I also was able to sell my old car for the price that I wanted. Harrison did a great job of showing me how everything in the car worked. Koffi gave me the stickers from his personal EZ Pass, so that I could put my old EZ Pass into my new car. I love my new car. More

I drove by the dealership and saw a used car I was interested in. When I got home I called the dealership and spoke with Iman. He was very friendly and knew a great deal about the used car and provide interested in. When I got home I called the dealership and spoke with Iman. He was very friendly and knew a great deal about the used car and provided 13 pages of Carfaxx reports on the vechicles history. I was working on a limited budget and he went the extra mile to make sure the deal would happen and that I was completely satisfied. I went to approximatley 5 dealers beforehand and he was the one who came thru in a professional manner and a low pressure sales approach. Thank you so much. More

My dealership experience was EXCELLENT. I was primarily helped by 2 people: Gus (manager) and Raj (sales consultant). Raj took me out on a test drive and answered all my questions. He was laid back and helped by 2 people: Gus (manager) and Raj (sales consultant). Raj took me out on a test drive and answered all my questions. He was laid back and not pushy. He made sure the car was washed and looking spotless for me to drive off the next day. Can't say enough good things about Raj!!! Gus was great too. He responded to my original request and guided me through the pricing. Overall, this dealership is excellent and I plan on visiting this dealership in a year or two to buy my next subaru. More

Harrison was super laid back. He was really nice and honest. No hard sell here. Koffi finalized the price. He is open to negotiate and we reached a price we both could live with. Thanks for the stellar honest. No hard sell here. Koffi finalized the price. He is open to negotiate and we reached a price we both could live with. Thanks for the stellar experience. More