Stohlman Subaru of Sterling

I have always had good service at Stohlman. I bought my Subaru Legacy there in 2016 and have had it serviced there ever since. Friday night I took my 2 grandsons out to dinner and we stopped to gas. Afte Subaru Legacy there in 2016 and have had it serviced there ever since. Friday night I took my 2 grandsons out to dinner and we stopped to gas. After the fillip the car wouldn’t start completely dead! I called AAA and they said 150 wait. My son came and jumpstarted the car - it started right up so I drove it home. Next morning it started fine so I brought it to Sterling. A very pleasant woman named Kaylee Anderson waited on me and brought me the results of the test. The battery failed so I had to get a new one. I was a bit surprised bc the battery was 3 years old but she explained that I made a short drive, stopped for an hour, made another short drive, then stopped again. The battery didn’t have time to recharge and it was very cold. My advisor was Kaylee Anderson and she was very helpful and kept me informed promptly what was happening. I was very satisfied with the service. The waiting room is pleasant and the wait not long. I have one suggestion though. not for me but for Kaylee and her workers. She is outside behind a podium to give “express service” but it is quite cold now and she and her colleagues can be just as efficient if they are located inside the door. There are stations there where we used to go until a few months ago. Perhaps the being outside is because of Covid and if so I guess that’s good. But if not I think they should be inside where it’s more comfortable. Sorry to be so long. I like your dealership and the people who work there. More

Excellent customer service, respectful and use good Covid hygiene practices. I trust the repair department work. Good pricing. hygiene practices. I trust the repair department work. Good pricing. More

Stohlman sterling Over charged on parts and refused to price match from the other stohlman Subaru. Do not recommend price match from the other stohlman Subaru. Do not recommend More

So far this dealership has been outstanding in all areas from customer service to the efficient sales and service departments. Everyone i have encountered has been pleasant and forthcoming with answers to from customer service to the efficient sales and service departments. Everyone i have encountered has been pleasant and forthcoming with answers to all my questions regarding my new Forester. I am glad that I made the move to use this Dealership. I had the service department install a new rear bumper guard while I waited and the job was completed in a very reasonable time frame. Daniel, my service advisor, was very friendly and communicated exceptionally well. GREAT DEALERSHIP with great personnel. More

After the service was completed and my vehicle was parked in the pickup spot , I waited more than 30 minutes and no one came looking for me. Finally I walked to the service desk and had to wait another 10 mi in the pickup spot , I waited more than 30 minutes and no one came looking for me. Finally I walked to the service desk and had to wait another 10 minutes. Upon arrival each time I take my car in for service, the service advisors use high pressure sale tactics for you to allow additional services. I will probably start using another auto shop since my vehicle is out of warranty. More

Just picked up our second Subaru, a new Ascent we ordered and can't say enough about the amazing experience from start to finish.This has been the best car buying experience we have had thanks to the courteo and can't say enough about the amazing experience from start to finish.This has been the best car buying experience we have had thanks to the courteous and professional manner we received that made the process very satisfying. Thanks Will and Mike , you are the best!!! More

Continued great service! Kelly really does a great job caring for her customers. I have a 2008 Outback, so service is a reality. They do a good job to keep me informed, impressed and willing to rely on th caring for her customers. I have a 2008 Outback, so service is a reality. They do a good job to keep me informed, impressed and willing to rely on them for sound service recommendations and suggestions. More

From the purchasing experience and continuing through two years maintenance checks, Stohlman has been impressive! Expectations are always met with exceptional facilities and customer service. years maintenance checks, Stohlman has been impressive! Expectations are always met with exceptional facilities and customer service. More

I recommend Stohlman Subaru of Sterling for sales and service without reservation. We have purchased two Subaru Foresters there and continue to have both cars serviced there as well. service without reservation. We have purchased two Subaru Foresters there and continue to have both cars serviced there as well. More

My experience with Stohlman Subaru was positive. The salesperson who helped me (Omid) was polite and I never felt pressured as he answered my questions and went over all the various features of the Outb salesperson who helped me (Omid) was polite and I never felt pressured as he answered my questions and went over all the various features of the Outback that I was interested in purchasing. That evening I drove home in my shiny new Outback a very satisfied and happy customer. I later discovered a few minor scratches and dings after washing my car, however the dealership handled it professionally by apologizing and having the damage repaired expeditiously, while providing a lifetime warranty on the paint. Subaru also provided me with a $500 "Goodwill Parts and Services" coupon, which was a nice customer service gesture. I appreciate the courteousness and professionalism of the team at Stohlman Subaru Sterling. More