Stohlman Subaru of Sterling

Refreshing My experience dealing with the Subaru Dealership of Sterling, was Refreshing... My adviser Fernando Avila, deserves recognition for his professionali My experience dealing with the Subaru Dealership of Sterling, was Refreshing... My adviser Fernando Avila, deserves recognition for his professionalism, knowledge and dedication to assist the customer, he gave me the necessary time I needed to make the purchase decision. afterwards, it was "Easy Road" and "Happy Trails". Equally I would like to Thank Mr. Koffi and the gentleman who handled the financial paper work who also was very efficient. I am a Satisfied Customer. Good luck to all of you. ! ! ! More

Disappointing compared to other dealerships I have owned or purchased 4 Subaru’s since 2012 Always had dealer service on these cars Most of this was done in Omaha Regardless of the service I have owned or purchased 4 Subaru’s since 2012 Always had dealer service on these cars Most of this was done in Omaha Regardless of the service level provided, the vehicle was always washed and vacuumed before delivery Not here Guess my expectations of true customer service has been tainted by those that go the extra mile More

Gone downhill. Go there if you want a laugh Regarding the sales department. They have gone downhill sine buildin* the new dealership. Go there if you want to see laughable old school sales t Regarding the sales department. They have gone downhill sine buildin* the new dealership. Go there if you want to see laughable old school sales tactics. Previously bought two Subaru’s when their dealership was located in Herndon, now located in Sterling in a new facility. Terrible experience this time. We were trading two cars and this go around they lowballed the first offers. Negotiation had them move up to more reasonable levels each being $1,600 more than before. Funny how suddenly they could give us more for our trades where weeks before they could not. Of course there was a catch, where we MUST sign all paperwork today! We did not want to sign everything till they added all the accessories that the parts department did not have in stock, but we were told that everything could be on the car three days later. We had a prior experience on one of the other two cars we purchased where we signed everything that day and brought it back for accessories to be installed and when we went to pick it up the car had a dent in the door, so needless to say we did not want to repeat this experience, we wanted the car complete and the ability to look it over prior to signing for the car. Now here are a few comical things. #1). The new car manager comes out and said his used car manager chewed him out because we were not taking delivery of the car today, but would three days later. He was upset we could not have our two trades today. Now let’s think about this, does any customer care that the used car manager is throwing a temper tantrum? Apparently they think so and used this to try and convince us to move forward. More on the used car manager temper tantrum in a bit. Comical thing number #2). Doesn’t the dealership need our business three days from now or are they so hard up, that if we don’t purchase today they will close their doors? If you think about it, they need consumer business every day they are open. Funny thing is that both arguments they used to try and pressure us were laughable, but they can’t see that. Very funny arguments that don’t hold water and customers just don’t care about. Old school sales tactics were being used and they were not customer centric and certainly created a hostile environment, and destroyed trust, that made us walk away from the deal, all for a three day wait that they could not deal with. Worse yet a repeat customer who purchased there twice before. One last note about the experience and the used car managers temper tantrums. Unfortunately we had to overhear a conversation and see the used car managers temper on the showroom. There was a customer whom purchased a used BMW and was having trouble with the tires and we had to listen to his angry response to an employee who was bringing this to his attention. It was handled wrong and certainly should not have taken place in the showroom with the used car manager walking around expressing his displeasure. Final recommendations. Think about this or any dealership tactics. If they are not building trust that you are spending you hard earned money at the right place the walk out. If they are not customer centric, walk out. The dealer world is very resistant to change and it really is laughable some of the things they say to customers in an effort to close a deal that make no sense. They have been doing it for so long that they are blind to just funny the statements are that they tell us in an effort to close the deal. Remember the dealerships need business every business day of the year, not just at the end of the month or at the end of the model year. If they try and use the sales tactic of its a today only deal, just laugh and walk out. If they tell you their manager is angry or upset that you are not buying today, just let them know that it sounds like the manager needs a time out, but it’s not you concern and walk out. If you do not walk out then you are reinforcing what they do and it will never change. Happy car shopping and I hope this review helps. More

Friendly, helpful service I've been a customer of Stohlman Subaru of Sterling for years. I have experienced friendly, helpful service every time. I have highly recommended t I've been a customer of Stohlman Subaru of Sterling for years. I have experienced friendly, helpful service every time. I have highly recommended them to friends. More

Great service experience, always.. We bought our Forester from Stohlman Subaru in 2000, then located in Herndon, and we have been taking it for service to them since then. They changed We bought our Forester from Stohlman Subaru in 2000, then located in Herndon, and we have been taking it for service to them since then. They changed their address, out from a location which was very convenient to us. However, knowing that our car was always taken good care of is worth the commute. The staff is always very courteous, friendly and clear about what the problem is with the car. I definitely recommend servicing your car with them. More

Best car buying expirience! After shopping around for a '19 WRX, I came to Stohlman Subaru of Sterling. I spoke with Randall Tomblin over the phone and he was able to find the After shopping around for a '19 WRX, I came to Stohlman Subaru of Sterling. I spoke with Randall Tomblin over the phone and he was able to find the gorgeous lapis blue WRX I'd been searching for. When I arrived at the dealership I was greeted promptly by staff before my appointment. I met with Randall and we took the car in question for a test drive. When we returned we sat down and went through all of the paperwork. Any questions I had, Randall was quick to answer and he was very pleasant to talk to. After my paperwork was submitted to finance, we toured the dealership and wow I have never seen a dealership or service bay so clean. Once the paperwork had been taken care of, Randall helped get my plates situated and bid me well with my new WRX. This is by far the best car buying expirience I have ever had personally or heard of from those I know. In my future Subaru buying endeavors, I plan to return to Stohlman Subaru of Sterling! More

Terrific staff, terrific service. Special shout out to Tom Wimmer and his service staff! We have been servicing our Subaru at Stohlman since we bought it, and we will continue to be h Special shout out to Tom Wimmer and his service staff! We have been servicing our Subaru at Stohlman since we bought it, and we will continue to be happy Stohlman customers! More

Always professional The team is very well organized. Tells you everything up front. They do their best to get you in and out as quickly as possible. The team is very well organized. Tells you everything up front. They do their best to get you in and out as quickly as possible. More

Really like them I had such a good relationship with this dealership when I purchased my first Subaru in 2010 that I went back to buy another one in 2018. I like the I had such a good relationship with this dealership when I purchased my first Subaru in 2010 that I went back to buy another one in 2018. I like the sales department and love the service department. They have gone above and beyond to care for my cars and the personnel are very nice too! More

Organized and Friendly I've had nothing but good interactions with the courteous and professional staff at the service center. They do a good job explaining what repairs ar I've had nothing but good interactions with the courteous and professional staff at the service center. They do a good job explaining what repairs are needed and do their best to avoid extra repairs by working as efficiently as they can. I never feel they don't have an awareness for the value of the customer's time either so know the service center here will take care of you. Nelson was friendly and nice to chat to sharing his own work on his STI that added a more personal touch to the shop. The service center does a good job and I would recommend them to anyone in need of a good repair shop! More